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    "ExternalDescriptionStr": "<div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px\">\n <div style=\"margin:0px;padding:0px\">\n  <p><strong>Conversational Design</strong>&nbsp;</p>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Design end-to-end conversational experiences including dialog flows, scripts, intents, prompts, and responses.&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Craft natural, human-like conversational language aligned with brand tone.&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Develop decision trees, multi-turn flows, error handling, contextual prompts, and fallback logic.&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Optimize conversations for clarity, efficiency, and user satisfaction across chat and voice interfaces.&nbsp;</li>\n  </ul>\n </div>\n</div>\n<div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px\">\n <div style=\"margin:0px;padding:0px\">\n  <p><strong>User Research &amp; Testing</strong>&nbsp;</p>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Conduct user interviews, usability tests, and A/B experiments to validate conversational designs.&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Analyze transcripts, user behavior, and interaction data to identify pain points and refine flows.&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Translate insights into design improvements and new conversation opportunities.&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <p><strong>Collaboration &amp; Documentation</strong>&nbsp;</p>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Partner with Product, Engineering, and AI/NLP teams to ensure designs are feasible and technically aligned.&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Work with data scientists and linguists to refine intent models and training data.&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Create and maintain conversation design documentation, user journeys, style guides, and content standards.&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <p><strong>Optimization &amp; Continuous Improvement</strong>&nbsp;</p>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Evaluate conversational performance using metrics such as CSAT, containment rates, NLU accuracy, and task completion.&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Iterate based on user feedback, analytics, and business goals.&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Stay updated on conversation design trends, LLM best practices, and emerging AI experience patterns.&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <p><strong>Qualifications</strong>&nbsp;</p>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <p><strong>Required</strong>&nbsp;</p>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li><strong>3–5 </strong>years of experience in UX writing, conversation design, content design, or interaction design.&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Hands-on experience creating conversational flows for chatbots, virtual assistants, or voice apps (e.g., Alexa, Google Assistant).&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Strong writing skills with an ability to craft clear, concise, and natural-sounding dialogue.&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Experience with tools such as Figma, Miro, Dialogflow, Rasa, Lex, Voiceflow, Botmock, or similar platforms.&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Understanding of NLP/NLU concepts, intents/entities, and user behavior.&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Ability to work collaboratively with cross-functional teams in an Agile environment.&nbsp;</li>\n  </ul>\n </div>\n</div>\n<div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px\">\n <div style=\"margin:0px;padding:0px\">\n  <p><strong>Preferred</strong>&nbsp;</p>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Background in linguistics, psychology, UX research, cognitive science, or communication.&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Experience designing for large language model (LLM)–based assistants.&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Knowledge of accessibility standards and inclusive design principles.&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Experience with analytics tools for conversation performance tracking&nbsp;</li>\n  </ul>\n </div>\n</div>\n<p><strong>Compensation, Benefits and Duration</strong></p>\n<p>Minimum Compensation: USD&nbsp;48,000<br>\n Maximum Compensation: USD&nbsp;168,000<br>\n Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role.<br>\n Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees.<br>\n This position is available for independent contractors<br>\n No applications will be considered if received more than 120 days after the date of this post</p>",
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