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Call Center Supervisor, Law Enforcement Program

CCCA6BCA98FD202E9E34478B0FA6F33A · Crisis Center of Tampa Bay - Tampa, FL 33613; One Crisis Center Plaza, Tampa, FL, 33613, USA · Active · Paycom ATS

Job facts

Field	Value
Company	CCCA6BCA98FD202E9E34478B0FA6F33A
Title	Call Center Supervisor, Law Enforcement Program
Normalized title	-
Department / team	Nonprofit - Social Services
Location	Tampa, FL, United States
Work model	-
Employment type	Full Time
Salary	-
Status	active
ATS provider	Paycom ATS
Posted / first seen	2026-05-19 / 2026-05-31
Changed / last seen	2026-05-31 / 2026-06-06

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Company breakdowns	Role, location, ATS, and work model facets for this company.	Open
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Provider filtered search	The same provider as a filtered job collection.	Open
City jobs	Active postings in Tampa.	Open
Department jobs	Active postings in Nonprofit - Social Services.	Open
Lifecycle events	Open, update, close, and reopen events for this posting.	Open
Original posting	Canonical source or apply URL captured from the ATS.	Open

Linked records

Company	CCCA6BCA98FD202E9E34478B0FA6F33A
Source	fc0d1beb-1ba3-49f4-a8ed-3251eb580529
ATS provider	Paycom ATS

Description

Description Position Summary The Crisis Center of Tampa Bay brings help, hope, and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The Contact Center Supervisor- 911 Dispatch’s primary responsibility is to oversee Intervention Specialist answering calls transferred by 911 Dispatch with the goal of deescalating callers, providing crisis intervention and ultimately reducing the need for law enforcement response. This position reports to the Program Manager of Gateway Services and in their absence the Director of Gateway Services. This position is collocated between Tampa Police Department Dispatch Center and the Gateway Contact Center. Strategic/Transformational Duties and Responsibilities Ensures the day-to-day functioning of the Dispatch Collaboration including training and supervision of Intervention Specialists. The Supervisor is responsible for assisting and providing leadership and coordination for staff. Facilitates the performance quality improvement process and use data to improve services and outcomes. Transactional/Administrative Duties and Responsibilities Support and provide on-going training to staff, interns, and volunteers on a regular basis. Facilitate Performance Quality Improvement and quality assurance processes required by grant and internal metrics. Conduct formal performance reviews of staff, including annual evaluation of all direct reports. Review application of information and referral skills, provide coaching where necessary, identify strengths and opportunities for improvement, and make recommendations for additional training in consultation with Training staff. Engage staff in one on one supervision/coaching to support programmatic efforts including individual growth Collaborate with other leaders on special projects and reporting requirements Demonstrate availability for off hours assignments when necessary for Contact Center functioning. Effectively communicate and collaborate with all staff and volunteers. Facilitate community outreach, education and advocacy efforts Complete a minimum of 48 hours of crisis intervention training within the first year of employment Assists leadership with special projects and reporting requirements for 911 dispatch Expected to meet all contracted deliverables. Perform such other duties as may be assigned by supervisor. Complete additional training requirements as required by Police Department to be complaint with Florida Department of Law Enforcement criteria for working in dispatch centers. Required Competencies Cooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships. Engaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers. Customer Service (Internal & External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers’ long-term interests. Creates strategies to help the organization serve customers more effectively. Adaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans. Problem Solving - Views problems as opportunities to create new solutions. Anticipates potential problems and analyzes alternative solutions. Judgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions. Valuing & Fostering Diversity - Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity. Self-Management – Takes responsibility for one’s behavior and well-being; Works effectively under stress and adapting one’s style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor. Education and Experience Bachelor’s degree: crisis intervention training and three years of experience may be substituted for educational requirements. Ability to type at 30 computer WPM and knowledge and ability to learn computer system required. Valid Florida driver license and insured personal transportation also required. Ability to communicate verbally and in written documentation. Proven leadership skills. Competence in suicide and crisis intervention Complete pre-service training requirements including: CCTB Core Counseling and FCASV Advocacy Core training within first sixty days of employment. Complete ongoing training requirements as prescribed including Introduction to Trauma Informed Care, Psychological First Aid within the first twelve months of employment. Complete requirements for Certified Crisis Worker or Victim’s Service Practitioner within 18 months of employment. Knowledge, Skills, and Abilities Know and comply with the policies and procedures of the Agency. Knowledge of state/national accreditation and certification standards of AIRS, AAS, DCF-SAMH & FCASV. Knowledge of crisis intervention and active listening skills. Knowledge of community resources. Knowledge of the method of data collection. Knowledge of basic supervisory principles and practices. Knowledge of Window based computer operating system and basic software programs. Ability to evaluate the performance standards of staff in terms of Agency requirements and standards. Ability to oversee and supervise staff and volunteers. Ability to determine work priorities, assign work, and ensure proper completion of work assignments. Ability to understand and respond to written and verbal communication. Ability to prepare correspondence and administrative reports. Ability to problem solve and make decisions. Ability to collect and evaluate data. Ability to work independently. Ability to establish and maintain effective working relationships with others. Skill in the operation of word processing and database programs on a personal computer. Physical Demands/Working Conditions Physical Requirement: Requires good hand-eye coordination, arm, and hand and finger dexterity, including ability to visual acuity to use a keyboard. Must be able to sit for long periods of time. Must have the ability to lift and carry up to 25 lbs. Working Conditions : Duties are performed primarily in an office setting. On occasion will require the use of personal automobile to travel to meetings and could be exposed to changing weather. The noise level is moderate. Travel: Moderate. Travel between locations required. Hours : Varied hours, must be flexible. Gateway Services is open 24-hours a day, year- round. Employees are required to work holidays, evenings, and/or weekends; and during hurricanes and other times of disasters/critical incidents. This job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position . CCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.

Full job record

Job ID	1c571f04b5bcbb65f857fd8de80f719717a9f6ad
Org ID	1da4137c-26d8-488b-aa50-5e0ecd641e70
Source ID	fc0d1beb-1ba3-49f4-a8ed-3251eb580529
Board ID	fc0d1beb-1ba3-49f4-a8ed-3251eb580529
Provider	paycom
Provider Job Key	159006
Title	Call Center Supervisor, Law Enforcement Program
Normalized Title	—
Status	active
Active	yes
Location Text	Crisis Center of Tampa Bay - Tampa, FL 33613; One Crisis Center Plaza, Tampa, FL, 33613, USA
Department	Nonprofit - Social Services
Team	—
Employment Type	full_time
Workplace Type	—
Remote Policy	—
Country	United States
Region	FL
City	Tampa
Salary Raw	Description Position Summary The Crisis Center of Tampa Bay brings help, hope, and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The Contact Center Supervisor- 911 Dispatch’s primary responsibility is to oversee Intervention Specialist answering calls transferred by 911 Dispatch with the goal of deescalating callers, providing crisis intervention and ultimately reducing the need for law enforcement response. This position reports to the Program Manager of Gateway Services and in their absence the Director of Gateway Services. This position is collocated between Tampa Police Department Dispatch Center and the Gateway Contact Center. Strategic/Transformational Duties and Responsibilities Ensures the day-to-day functioning of the Dispatch Collaboration including training and supervision of Intervention Specialists. The Supervisor is responsible for assisting and providing leadership and coordination for staff. Facilitates the performance quality improvement process and use data to improve services and outcomes. Transactional/Administrative Duties and Responsibilities Support and provide on-going training to staff, interns, and volunteers on a regular basis. Facilitate Performance Quality Improvement and quality assurance processes required by grant and internal metrics. Conduct formal performance reviews of staff, including annual evaluation of all direct reports. Review application of information and referral skills, provide coaching where necessary, identify strengths and opportunities for improvement, and make recommendations for additional training in consultation with Training staff. Engage staff in one on one supervision/coaching to support programmatic efforts including individual growth Collaborate with other leaders on special projects and reporting requirements Demonstrate availability for off hours assignments when necessary for Contact Center functioning. Effectively communicate and collaborate with all staff and volunteers. Facilitate community outreach, education and advocacy efforts Complete a minimum of 48 hours of crisis intervention training within the first year of employment Assists leadership with special projects and reporting requirements for 911 dispatch Expected to meet all contracted deliverables. Perform such other duties as may be assigned by supervisor. Complete additional training requirements as required by Police Department to be complaint with Florida Department of Law Enforcement criteria for working in dispatch centers. Required Competencies Cooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships. Engaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers. Customer Service (Internal & External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers’ long-term interests. Creates strategies to help the organization serve customers more effectively. Adaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans. Problem Solving - Views problems as opportunities to create new solutions. Anticipates potential problems and analyzes alternative solutions. Judgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions. Valuing & Fostering Diversity - Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity. Self-Management – Takes responsibility for one’s behavior and well-being; Works effectively under stress and adapting one’s style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor. Education and Experience Bachelor’s degree: crisis intervention training and three years of experience may be substituted for educational requirements. Ability to type at 30 computer WPM and knowledge and ability to learn computer system required. Valid Florida driver license and insured personal transportation also required. Ability to communicate verbally and in written documentation. Proven leadership skills. Competence in suicide and crisis intervention Complete pre-service training requirements including: CCTB Core Counseling and FCASV Advocacy Core training within first sixty days of employment. Complete ongoing training requirements as prescribed including Introduction to Trauma Informed Care, Psychological First Aid within the first twelve months of employment. Complete requirements for Certified Crisis Worker or Victim’s Service Practitioner within 18 months of employment. Knowledge, Skills, and Abilities Know and comply with the policies and procedures of the Agency. Knowledge of state/national accreditation and certification standards of AIRS, AAS, DCF-SAMH & FCASV. Knowledge of crisis intervention and active listening skills. Knowledge of community resources. Knowledge of the method of data collection. Knowledge of basic supervisory principles and practices. Knowledge of Window based computer operating system and basic software programs. Ability to evaluate the performance standards of staff in terms of Agency requirements and standards. Ability to oversee and supervise staff and volunteers. Ability to determine work priorities, assign work, and ensure proper completion of work assignments. Ability to understand and respond to written and verbal communication. Ability to prepare correspondence and administrative reports. Ability to problem solve and make decisions. Ability to collect and evaluate data. Ability to work independently. Ability to establish and maintain effective working relationships with others. Skill in the operation of word processing and database programs on a personal computer. Physical Demands/Working Conditions Physical Requirement: Requires good hand-eye coordination, arm, and hand and finger dexterity, including ability to visual acuity to use a keyboard. Must be able to sit for long periods of time. Must have the ability to lift and carry up to 25 lbs. Working Conditions : Duties are performed primarily in an office setting. On occasion will require the use of personal automobile to travel to meetings and could be exposed to changing weather. The noise level is moderate. Travel: Moderate. Travel between locations required. Hours : Varied hours, must be flexible. Gateway Services is open 24-hours a day, year- round. Employees are required to work holidays, evenings, and/or weekends; and during hurricanes and other times of disasters/critical incidents. This job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position . CCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.
Salary Min	—
Salary Max	—
Salary Currency	—
Salary Period	day
Source URL	https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=159006&clientkey=CCCA6BCA98FD202E9E34478B0FA6F33A
Apply URL	https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=159006&clientkey=CCCA6BCA98FD202E9E34478B0FA6F33A
First Seen At	2026-05-31 19:08:24Z
Last Seen At	2026-06-06 09:58:09Z
Last Checked At	2026-06-06 09:58:09Z
Last Changed At	2026-05-31 19:08:24Z
Inactive At	—
Source Posted At	2026-05-19 00:00:00Z
Source Updated At	—
Raw Payload Uri	s3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=CCCA6BCA98FD202E9E34478B0FA6F33A/date=2026-06-06/2026-06-06T09-58-07-723Z-3c1eaf6811dbe3b414e8b9043a1048b20deda72a1c9afd14ff1bd43db1b256ba.json

Event Fields

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Parsed Structured

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Extensions

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Native Structured

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    "jobTitle": "Call Center Supervisor, Law Enforcement Program",
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    "description": "<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#ff0000;\">Position Summary</span></span></span></strong></span></span></p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#202124;\">The Crisis Center of Tampa Bay brings help, hope, and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems.</span></span></span></span></span></span></p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">The Contact Center Supervisor- 911 Dispatch’s primary responsibility is to oversee Intervention Specialist answering calls transferred by 911 Dispatch with the goal of deescalating callers, providing crisis intervention and ultimately reducing the need for law enforcement response.   This position reports to the Program Manager of Gateway Services and in their absence the Director of Gateway Services.</span></span></span></span></p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#202124;\"> This position is collocated between Tampa Police Department Dispatch Center and the Gateway Contact Center.</span></span></span></span></span></span></p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#ff0000;\">Strategic/Transformational</span></span></span></strong><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#ff0000;\"> <strong>Duties and Responsibilities</strong></span></span></span></span></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Ensures the day-to-day functioning of the Dispatch Collaboration including training and supervision of Intervention Specialists. </span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">The Supervisor is responsible for assisting and providing leadership and coordination for staff.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"color:#202124;\">Facilitates the performance quality improvement process and use data to improve services and outcomes. </span></span></span></span></li>\n</ul>\n\n<p><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#ff0000;\">Transactional/Administrative</span></span></span></strong><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#ff0000;\"> <strong>Duties and Responsibilities</strong></span></span></span></span></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Support and provide on-going training to  staff, interns, and volunteers on a regular basis. </span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Facilitate Performance Quality Improvement and quality assurance processes required by grant and internal metrics. </span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:Arial, sans-serif;\">Conduct formal performance reviews of staff, including annual evaluation of all direct reports. Review application of information and referral skills, provide coaching where necessary, identify strengths and opportunities for improvement, and make recommendations for additional training in consultation with Training staff.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Engage staff in one on one supervision/coaching to support programmatic efforts including individual growth </span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Collaborate with other leaders on special projects and reporting requirements</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Demonstrate availability for off hours assignments when necessary for Contact Center functioning. </span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Effectively communicate and collaborate with all staff and volunteers. </span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Facilitate community outreach, education and advocacy efforts  </span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Complete a minimum of 48 hours of crisis intervention training within the first year of employment</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Assists leadership with special projects and reporting requirements for 911 dispatch</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Expected to meet all contracted deliverables.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Perform such other duties as may be assigned by supervisor.</span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#202124;\">Complete additional training requirements as required by Police Department to be complaint with Florida Department of Law Enforcement criteria for working in dispatch centers.</span></span></span></span></span></span></li>\n</ul>\n\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#ff0000;\">Required Competencies </span></span></span></strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Cooperation/Teamwork </span></span></strong><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">- Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Engaging Communication </span></span></strong><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">- Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Customer Service (Internal &amp; External) </span></span></strong><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">-</span></span> <span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers’ long-term interests. Creates strategies to help the organization serve customers more effectively.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Adaptability </span></span></strong><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">- Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Problem Solving </span></span></strong><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">- Views problems as opportunities to create new solutions.</span></span>  <span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Anticipates potential problems and analyzes alternative solutions.  </span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Judgment </span></span></strong><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">-</span></span> <span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Valuing &amp; Fostering Diversity </span></span></strong><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">- Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Self-Management </span></span></strong><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">– Takes responsibility for one’s behavior and well-being; Works effectively under stress and adapting one’s style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor.</span></span></span></span></li>\n</ul>\n\n<p><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#ff0000;\">Education and Experience</span></span></span></strong></span></span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Bachelor’s degree: crisis intervention training and three years of experience may be substituted for educational requirements.  </span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Ability to type at 30 computer WPM and knowledge and ability to learn computer system required. </span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Valid Florida driver license and insured personal transportation also required.</span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Ability to communicate verbally and in written documentation.</span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Proven leadership skills.</span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Competence in suicide and crisis intervention </span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Complete pre-service training requirements including: CCTB Core Counseling and FCASV Advocacy Core training within first sixty days of employment.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Complete ongoing training requirements as prescribed including Introduction to Trauma Informed Care, Psychological First Aid within the first twelve months of employment.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Complete requirements for Certified Crisis Worker or Victim’s Service Practitioner within 18 months of employment.</span></span></span></span></li>\n</ul>\n\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#ff0000;\">Knowledge, Skills, and Abilities</span></span></span></strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Know and comply with the policies and procedures of the Agency.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Knowledge of state/national accreditation and certification standards of AIRS, AAS, DCF-SAMH &amp; FCASV. </span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Knowledge of crisis intervention and active listening skills.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Knowledge of community resources.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Knowledge of the method of data collection.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Knowledge of basic supervisory principles and practices.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Knowledge of Window based computer operating system and basic software programs.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Ability to evaluate the performance standards of staff in terms of Agency requirements and standards.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Ability to oversee and supervise staff and volunteers.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Ability to determine work priorities, assign work, and ensure proper completion of work assignments.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Ability to understand and respond to written and verbal communication.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Ability to prepare correspondence and administrative reports.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Ability to problem solve and make decisions.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Ability to collect and evaluate data.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Ability to work independently.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Ability to establish and maintain effective working relationships with others.</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Skill in the operation of word processing and database programs on a personal computer.</span></span></span></span></li>\n</ul>\n\n<p><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#ff0000;\">Physical Demands/Working Conditions</span></span></span></strong></span></span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><em>Physical Requirement: </em>Requires good hand-eye coordination, arm, and hand and finger dexterity, including ability to visual acuity to use a keyboard. Must be able to sit for long periods of time. Must have the ability to lift and carry up to 25 lbs. </span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><em>Working Conditions</em>: Duties are performed primarily in an office setting. On occasion will require the use of personal automobile to travel to meetings and could be exposed to changing weather. The noise level is moderate.</span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><em>Travel:</em> Moderate. Travel between locations required.</span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><em>Hours</em>: Varied hours, must be flexible. Gateway Services is open 24-hours a day, year- round. Employees are required to work holidays, evenings, and/or weekends; and during hurricanes and other times of disasters/critical incidents.</span></span></p>\n\n<p> </p>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><em><span style=\"background-color:#ffffff;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">This job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position</span></span></span></em><span style=\"font-family:Arial, sans-serif;\">.</span></span></span></p>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><em><span style=\"background-color:#ffffff;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">CCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.</span></span></span></em></span></span></p>",
    "jobCategory": "Nonprofit - Social Services",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Call Center Supervisor, Law Enforcement Program\",\"identifier\":\"J13R58159006\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/CCCA6BCA98FD202E9E34478B0FA6F33A/jobs/159006\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=CCCA6BCA98FD202E9E34478B0FA6F33A\",\"datePosted\":\"2026-05-19\",\"description\":\"Job DetailsJob Location: Crisis Center of Tampa Bay - Tampa, FL 33613Position Type: Full TimeEducation Level: 2 Year DegreeTravel Percentage: Up to 25%Job Shift: DayJob Category: Nonprofit - Social ServicesPosition Summary\\n\\nThe Crisis Center of Tampa Bay brings help, hope, and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems.\\n\\nThe Contact Center Supervisor- 911 Dispatch’s primary responsibility is to oversee Intervention Specialist answering calls transferred by 911 Dispatch with the goal of deescalating callers, providing crisis intervention and ultimately reducing the need for law enforcement response.   This position reports to the Program Manager of Gateway Services and in their absence the Director of Gateway Services.\\n\\n This position is collocated between Tampa Police Department Dispatch Center and the Gateway Contact Center.\\n\\nStrategic/Transformational Duties and Responsibilities\\n\\n\\n\\tEnsures the day-to-day functioning of the Dispatch Collaboration including training and supervision of Intervention Specialists. \\n\\tThe Supervisor is responsible for assisting and providing leadership and coordination for staff.\\n\\tFacilitates the performance quality improvement process and use data to improve services and outcomes. \\n\\n\\nTransactional/Administrative Duties and Responsibilities\\n\\n\\n\\tSupport and provide on-going training to  staff, interns, and volunteers on a regular basis. \\n\\tFacilitate Performance Quality Improvement and quality assurance processes required by grant and internal metrics. \\n\\tConduct formal performance reviews of staff, including annual evaluation of all direct reports. Review application of information and referral skills, provide coaching where necessary, identify strengths and opportunities for improvement, and make recommendations for additional training in consultation with Training staff.\\n\\tEngage staff in one on one supervision/coaching to support programmatic efforts including individual growth \\n\\tCollaborate with other leaders on special projects and reporting requirements\\n\\tDemonstrate availability for off hours assignments when necessary for Contact Center functioning. \\n\\tEffectively communicate and collaborate with all staff and volunteers. \\n\\tFacilitate community outreach, education and advocacy efforts  \\n\\tComplete a minimum of 48 hours of crisis intervention training within the first year of employment\\n\\tAssists leadership with special projects and reporting requirements for 911 dispatch\\n\\tExpected to meet all contracted deliverables.\\n\\tPerform such other duties as may be assigned by supervisor.\\n\\tComplete additional training requirements as required by Police Department to be complaint with Florida Department of Law Enforcement criteria for working in dispatch centers.\\n\\n\\nRequired Competencies \\n\\n\\n\\tCooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.\\n\\tEngaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.\\n\\tCustomer Service (Internal &amp; External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers’ long-term interests. Creates strategies to help the organization serve customers more effectively.\\n\\tAdaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.\\n\\tProblem Solving - Views problems as opportunities to create new solutions.  Anticipates potential problems and analyzes alternative solutions.  \\n\\tJudgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.\\n\\tValuing &amp; Fostering Diversity - Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.\\n\\tSelf-Management – Takes responsibility for one’s behavior and well-being; Works effectively under stress and adapting one’s style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor.\\n\\n\\nEducation and Experience\\n\\n\\n\\tBachelor’s degree: crisis intervention training and three years of experience may be substituted for educational requirements.  \\n\\tAbility to type at 30 computer WPM and knowledge and ability to learn computer system required. \\n\\tValid Florida driver license and insured personal transportation also required.\\n\\tAbility to communicate verbally and in written documentation.\\n\\tProven leadership skills.\\n\\tCompetence in suicide and crisis intervention \\n\\tComplete pre-service training requirements including: CCTB Core Counseling and FCASV Advocacy Core training within first sixty days of employment.\\n\\tComplete ongoing training requirements as prescribed including Introduction to Trauma Informed Care, Psychological First Aid within the first twelve months of employment.\\n\\tComplete requirements for Certified Crisis Worker or Victim’s Service Practitioner within 18 months of employment.\\n\\n\\nKnowledge, Skills, and Abilities\\n\\n\\n\\tKnow and comply with the policies and procedures of the Agency.\\n\\tKnowledge of state/national accreditation and certification standards of AIRS, AAS, DCF-SAMH &amp; FCASV. \\n\\tKnowledge of crisis intervention and active listening skills.\\n\\tKnowledge of community resources.\\n\\tKnowledge of the method of data collection.\\n\\tKnowledge of basic supervisory principles and practices.\\n\\tKnowledge of Window based computer operating system and basic software programs.\\n\\tAbility to evaluate the performance standards of staff in terms of Agency requirements and standards.\\n\\tAbility to oversee and supervise staff and volunteers.\\n\\tAbility to determine work priorities, assign work, and ensure proper completion of work assignments.\\n\\tAbility to understand and respond to written and verbal communication.\\n\\tAbility to prepare correspondence and administrative reports.\\n\\tAbility to problem solve and make decisions.\\n\\tAbility to collect and evaluate data.\\n\\tAbility to work independently.\\n\\tAbility to establish and maintain effective working relationships with others.\\n\\tSkill in the operation of word processing and database programs on a personal computer.\\n\\n\\nPhysical Demands/Working Conditions\\n\\nPhysical Requirement: Requires good hand-eye coordination, arm, and hand and finger dexterity, including ability to visual acuity to use a keyboard. Must be able to sit for long periods of time. Must have the ability to lift and carry up to 25 lbs. \\n\\nWorking Conditions: Duties are performed primarily in an office setting. On occasion will require the use of personal automobile to travel to meetings and could be exposed to changing weather. The noise level is moderate.\\n\\nTravel: Moderate. Travel between locations required.\\n\\nHours: Varied hours, must be flexible. Gateway Services is open 24-hours a day, year- round. Employees are required to work holidays, evenings, and/or weekends; and during hurricanes and other times of disasters/critical incidents.\\n\\n \\n\\nThis job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position.\\n\\nCCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.Qualifications\",\"responsibilities\":\"Position Summary\\n\\nThe Crisis Center of Tampa Bay brings help, hope, and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems.\\n\\nThe Contact Center Supervisor- 911 Dispatch’s primary responsibility is to oversee Intervention Specialist answering calls transferred by 911 Dispatch with the goal of deescalating callers, providing crisis intervention and ultimately reducing the need for law enforcement response.   This position reports to the Program Manager of Gateway Services and in their absence the Director of Gateway Services.\\n\\n This position is collocated between Tampa Police Department Dispatch Center and the Gateway Contact Center.\\n\\nStrategic/Transformational Duties and Responsibilities\\n\\n\\n\\tEnsures the day-to-day functioning of the Dispatch Collaboration including training and supervision of Intervention Specialists. \\n\\tThe Supervisor is responsible for assisting and providing leadership and coordination for staff.\\n\\tFacilitates the performance quality improvement process and use data to improve services and outcomes. \\n\\n\\nTransactional/Administrative Duties and Responsibilities\\n\\n\\n\\tSupport and provide on-going training to  staff, interns, and volunteers on a regular basis. \\n\\tFacilitate Performance Quality Improvement and quality assurance processes required by grant and internal metrics. \\n\\tConduct formal performance reviews of staff, including annual evaluation of all direct reports. Review application of information and referral skills, provide coaching where necessary, identify strengths and opportunities for improvement, and make recommendations for additional training in consultation with Training staff.\\n\\tEngage staff in one on one supervision/coaching to support programmatic efforts including individual growth \\n\\tCollaborate with other leaders on special projects and reporting requirements\\n\\tDemonstrate availability for off hours assignments when necessary for Contact Center functioning. \\n\\tEffectively communicate and collaborate with all staff and volunteers. \\n\\tFacilitate community outreach, education and advocacy efforts  \\n\\tComplete a minimum of 48 hours of crisis intervention training within the first year of employment\\n\\tAssists leadership with special projects and reporting requirements for 911 dispatch\\n\\tExpected to meet all contracted deliverables.\\n\\tPerform such other duties as may be assigned by supervisor.\\n\\tComplete additional training requirements as required by Police Department to be complaint with Florida Department of Law Enforcement criteria for working in dispatch centers.\\n\\n\\nRequired Competencies \\n\\n\\n\\tCooperation/Teamwork - Works toward win/win solutions. 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Creates strategies to help the organization serve customers more effectively.\\n\\tAdaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.\\n\\tProblem Solving - Views problems as opportunities to create new solutions.  Anticipates potential problems and analyzes alternative solutions.  \\n\\tJudgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. 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Must be able to sit for long periods of time. Must have the ability to lift and carry up to 25 lbs. \\n\\nWorking Conditions: Duties are performed primarily in an office setting. On occasion will require the use of personal automobile to travel to meetings and could be exposed to changing weather. The noise level is moderate.\\n\\nTravel: Moderate. Travel between locations required.\\n\\nHours: Varied hours, must be flexible. Gateway Services is open 24-hours a day, year- round. Employees are required to work holidays, evenings, and/or weekends; and during hurricanes and other times of disasters/critical incidents.\\n\\n \\n\\nThis job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position.\\n\\nCCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Crisis Center of Tampa Bay\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=CCCA6BCA98FD202E9E34478B0FA6F33A\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"One Crisis Center Plaza\",\"addressLocality\":\"Tampa\",\"addressRegion\":\"FL\",\"postalCode\":33613,\"addressCountry\":\"USA\"}},\"industry\":\"Nonprofit - Social Services\",\"validThrough\":\"-0001-11-30\",\"workHours\":\"Day\",\"educationRequirements\":\"2 Year Degree\"}",
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      "date": "2024-06-27T16:21:08.000Z",
      "timezone": "America/Chicago",
      "timezone_type": 3
    },
    "secondaryLocations": [],
    "primaryPhoneCountry": "US",
    "primaryPhoneEnabled": true,
    "qualificationsTitle": "Qualifications",
    "primaryPhoneRequired": true,
    "primaryPhoneNumberDoesNotExist": false
  },
  "preview": {
    "jobId": 159006,
    "isHotJob": false,
    "jobTitle": "Call Center Supervisor, Law Enforcement Program",
    "postedOn": "",
    "locations": "Crisis Center of Tampa Bay - Tampa, FL 33613",
    "remoteType": "",
    "description": "Position Summary\n\nThe Crisis Center of Tampa Bay brings help, hope, and healing to people facing serious life challenges or trauma resulting from sexu...",
    "positionType": "Full Time"
  },
  "detail_meta": {
    "url": "https://portal-applicant-tracking.us-cent.paycomonline.net/api/ats/job-postings/159006",
    "http_status": 200,
    "content_type": "application/json",
    "response_bytes": 54428
  },
  "detail_errors": []
}

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Rendered from the bluedoor Job Postings API. Reproduce it:

GET https://api.bluedoor.sh/job-postings/v1/jobs/1c571f04b5bcbb65f857fd8de80f719717a9f6ad?include=descriptionJSON

GET https://api.bluedoor.sh/job-postings/v1/orgs/1da4137c-26d8-488b-aa50-5e0ecd641e70JSON

GET https://api.bluedoor.sh/job-postings/v1/sources/fc0d1beb-1ba3-49f4-a8ed-3251eb580529JSON

GET https://api.bluedoor.sh/job-postings/v1/jobs/1c571f04b5bcbb65f857fd8de80f719717a9f6ad/eventsJSON

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