Home › Companies › Restaurant365 › Customer Success Manager, Enterprise (Named Accounts)
Customer Success Manager, Enterprise (Named Accounts)
Restaurant365 · Austin, TX/Akron, Ohio/Irvine, CA · Hybrid · Deleted · $78,800–$118,200 / year · Lever
Job facts
| Field | Value |
|---|---|
| Company | Restaurant365 |
| Title | Customer Success Manager, Enterprise (Named Accounts) |
| Normalized title | - |
| Department / team | Customer Success / Customer Success Management |
| Location | Austin, TX, United States |
| Work model | Hybrid / Hybrid |
| Employment type | Full Time |
| Salary | $78,800–$118,200 / year |
| Status | deleted |
| ATS provider | Lever |
| Posted / first seen | 2026-04-07 / 2026-05-29 |
| Changed / last seen | 2026-06-12 / 2026-06-10 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Restaurant365. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Lever. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Austin. | Open |
| Department jobs | Active postings in Customer Success. | Open |
| Work model jobs | Active Hybrid postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Restaurant365 |
| Source | a207377d-deef-4a29-b772-0939398c5eaf |
| ATS provider | Lever |
Description
The Customer Success Manager, Enterprise is responsible for driving long-term retention and growth across a portfolio of high-value Enterprise accounts ($50k+ ARR) with dedicated, high-touch coverage. You will act as a trusted advisor to restaurant and hospitality executives and operators, ensuring they realize measurable ROI from Restaurant365’s platform, including Accounting, Operations, Workforce, Payroll/HR, and BI solutions.
You own account outcomes across adoption, renewal, and expansion, leveraging data, executive engagement, and cross-functional coordination to deliver Gross and Net Annual Retention targets for your book of business.
This position has a salary range of $78,8000-$118,200 per year + Bonus. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
Comprehensive medical benefits, 100% paid for employee
401k + matching
Equity Option Grant
Unlimited PTO + Company holidays
Wellness initiatives
How you'll add value:
Customer Leadership & Value Realization
Become a primary strategic partner to finance, operations, and brand leaders within each account, building multi-threaded relationships across executives, operators, and back-office teams.
Co-create and maintain Customer Success Plans that connect R365 capabilities to concrete business outcomes (labor, food cost, speed to close, AP automation, visibility, etc.).
Lead Business Impact Reviews (BIRs) and Executive Business Reviews (EBRs) on a regular cadence, telling a data-backed ROI story, highlighting adoption wins/gaps, and aligning on a 6–12 month roadmap and expansion opportunities.
Translate product capabilities into restaurant-relevant narratives for owners, CFOs, franchise leaders, and GMs , grounded in KPIs like prime cost, food cost %, labor %, and location-level profitability.
Account Health, Risk Management & Forecasting
Own the health and risk profile of your portfolio, ensuring accurate health/risk scores, documented reasons, and active mitigation plans for at-risk customers.
Run intentional risk plays for at-risk accounts (e.g., implementation stalls, product gaps, expectation gaps) in partnership with AEs, Support, Product, and Services.
Maintain a reliable renewal forecast, with the majority of renewals forecast ≥90 days before term and minimal surprise churn within 60 days of renewal.
Use R365, Gainsight, Salesforce, Domo, Gong, and dashboards to monitor usage, module adoption, and financial outcomes, and to prioritize actions across your portfolio.
Executive & Cross-Functional Leadership
Orchestrate cross-functional teams across Sales, Implementation, Support, Product, Billing, and Professional Services to resolve issues, advance strategic initiatives, and deliver on customer outcomes.
Co-own expansion strategy with AEs—surfacing Customer Success Qualified Leads (CSQLs), shaping deals to align with customer strategy, and ensuring smooth execution and adoption post-sale.
Partner with Product and CS leadership to bring structured customer feedback (e.g., gaps in workflows, UX, reporting) that influences roadmap and go-to-market motions.
AI-, Data- & Automation-Enabled Customer Success
Use AI and automation (e.g., Gong insights, Gainsight rules/CTAs, R365 reporting and alerts, templated playbooks) to:
Scale BIR/EBR prep and follow-up.
Generate health and risk insights from product usage and financial data.
Automate low-touch communications (e.g., success plan nudges, value summaries, renewal reminders).
Continuously refine portfolio operating rhythms , cadences, and workflows to increase coverage and impact per CSM using automation and orchestration tools (Gainsight, SFDC, Monday.com, Domo, etc.).
Operating Discipline & Internal Contribution
Maintain high-quality CRM and Gainsight hygiene (health scores, success plans, timelines, risk notes, activities) that gives leadership and partners a true, near-real-time view of your portfolio.
Contribute to CSM enablement by sharing templates, playbooks, EBR decks, and best practices, and by contributing to org-wide improvements in tools and processes.
What you'll need to be successful in this role:
3–5+ years in a B2B SaaS Customer Success Manager or Account Management role, preferably in vertical SaaS or complex, multi-stakeholder environments.
Experience working with multi-location or franchise restaurant groups or adjacent industries (hospitality, retail) is strongly preferred.
Restaurant365 experience strongly preferred (as a user, implementer, or advisor), or hands-on experience with a comparable restaurant back-office / workforce platform.
Demonstrated success owning renewal and expansion outcomes for a portfolio of mid-to-large ARR customers, with clear stories of risk mitigation and growth.
Comfortable using data and dashboards (operational metrics, usage data, financial outcomes) to drive decisions and customer conversations.
Hands-on experience with CS and GTM tools (e.g., Salesforce, Gainsight, Gong, Freshdesk, Monday.com, Domo or similar ).
AI & Automation Skills
Demonstrated ability to use AI-powered tools (e.g., meeting summarization, content generation, automated playbooks) to:
Streamline prep and follow-up for customer meetings.
Create tailored, on-brand communications at scale.
Identify patterns in customer behavior and surface next-best actions.
Comfortable experimenting with automation (workflows, rules, sequences) and measuring the impact on coverage, efficiency, and outcomes .
Mindset & Behaviors
Strategic and hands-on : equally comfortable in executive-level discussions and deep configuration/adoption work.
Bias for action in ambiguous situations, with a track record of learning and iterating quickly.
Strong written and verbal communication , capable of simplifying complex technical and financial topics for diverse stakeholders.
Collaborative and resilient; brings solutions-oriented thinking to cross-functional work and customer escalations.
Full job record
| Job ID | 1c262b75b095ec0a57153a0676ed0405cf4aa335 |
| Org ID | 3934ce1d-44a3-4f75-9326-81ad59aedd1b |
| Source ID | a207377d-deef-4a29-b772-0939398c5eaf |
| Board ID | a207377d-deef-4a29-b772-0939398c5eaf |
| Provider | lever |
| Provider Job Key | 4b6a3d46-62f2-4e0b-be76-28154a137cbe |
| Title | Customer Success Manager, Enterprise (Named Accounts) |
| Normalized Title | — |
| Status | deleted |
| Active | no |
| Location Text | Austin, TX/Akron, Ohio/Irvine, CA |
| Department | Customer Success |
| Team | Customer Success Management |
| Employment Type | Full Time |
| Workplace Type | hybrid |
| Remote Policy | hybrid |
| Country | United States |
| Region | TX |
| City | Austin |
| Salary Raw | USD 78800-118200 per-year-salary |
| Salary Min | 78,800 |
| Salary Max | 118,200 |
| Salary Currency | USD |
| Salary Period | year |
| Source URL | https://jobs.lever.co/restaurant365/4b6a3d46-62f2-4e0b-be76-28154a137cbe |
| Apply URL | https://jobs.lever.co/restaurant365/4b6a3d46-62f2-4e0b-be76-28154a137cbe/apply |
| First Seen At | 2026-05-29 06:59:54Z |
| Last Seen At | 2026-06-10 07:56:56Z |
| Last Checked At | 2026-06-12 07:56:58Z |
| Last Changed At | 2026-06-12 07:56:58Z |
| Inactive At | 2026-06-12 07:56:58Z |
| Source Posted At | 2026-04-07 22:57:33Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=lever/board=restaurant365/date=2026-06-10/2026-06-10T07-56-56-331Z-e2a9c2b669d82aa83091fd53bddbb676e9096bd52ca330060512e783fc6db93f.json |
Event Fields
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"content": "<div>\n<div>\n<div>\n<p aria-level=\"3\" role=\"heading\"><span data-ccp-parastyle=\"heading 3\">Customer Leadership & Value Realization</span><span data-ccp-props=\"{"134233117":false,"134233118":false,"134245418":true,"134245529":true,"335559738":281,"335559739":281}\"> </span></p>\n</div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"1\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Become a </span><span data-contrast=\"auto\">primary strategic partner</span><span data-contrast=\"auto\"> to finance, operations, and brand leaders within each account, building multi-threaded relationships across executives, operators, and back-office teams.</span><span data-ccp-props=\"{"134233117":false,"134233118":false,"335559738":0,"335559739":0}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"2\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Co-create and maintain </span><span data-contrast=\"auto\">Customer Success Plans</span><span data-contrast=\"auto\"> that connect R365 capabilities to concrete business outcomes (labor, food cost, speed to close, AP automation, visibility, etc.).</span><span data-ccp-props=\"{"134233117":false,"134233118":false,"335559738":0,"335559739":0}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"3\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Lead </span><span data-contrast=\"auto\">Business Impact Reviews (BIRs)</span><span data-contrast=\"auto\"> and </span><span data-contrast=\"auto\">Executive Business Reviews (EBRs)</span><span data-contrast=\"auto\"> on a regular cadence, telling a data-backed ROI story, highlighting adoption wins/gaps, and aligning on a 6–12 month roadmap and expansion opportunities.</span><span data-ccp-props=\"{"134233117":false,"134233118":false,"335559738":0,"335559739":0}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"4\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Translate product capabilities into restaurant-relevant narratives for </span><span data-contrast=\"auto\">owners, CFOs, franchise leaders, and GMs</span><span data-contrast=\"auto\">, grounded in KPIs like prime cost, food cost %, labor %, and location-level profitability.</span><span data-ccp-props=\"{"134233117":false,"134233118":false,"335559738":0,"335559739":0}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<p aria-level=\"3\" role=\"heading\"><span data-ccp-parastyle=\"heading 3\">Account Health, Risk Management & Forecasting</span><span data-ccp-props=\"{"134233117":false,"134233118":false,"134245418":true,"134245529":true,"335559738":281,"335559739":281}\"> </span></p>\n</div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"1\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Own the </span><span data-contrast=\"auto\">health and risk profile</span><span data-contrast=\"auto\"> of your portfolio, ensuring accurate health/risk scores, documented reasons, and active mitigation plans for at-risk customers.</span><span data-ccp-props=\"{"134233117":false,"134233118":false,"335559738":0,"335559739":0}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"2\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Run intentional </span><span data-contrast=\"auto\">risk plays</span><span data-contrast=\"auto\"> for at-risk accounts (e.g., implementation stalls, product gaps, expectation gaps) in partnership with AEs, Support, Product, and Services.</span><span data-ccp-props=\"{"134233117":false,"134233118":false,"335559738":0,"335559739":0}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"3\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Maintain a reliable renewal forecast, with the majority of renewals </span><span data-contrast=\"auto\">forecast ≥90 days before term</span><span data-contrast=\"auto\"> and minimal surprise churn within 60 days of renewal.</span><span data-ccp-props=\"{"134233117":false,"134233118":false,"335559738":0,"335559739":0}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"4\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Use </span><span data-contrast=\"auto\">R365, Gainsight, Salesforce, Domo, Gong, and dashboards</span><span data-contrast=\"auto\"> to monitor usage, module adoption, and financial outcomes, and to prioritize actions across your portfolio.</span><span data-ccp-props=\"{"134233117":false,"134233118":false,"335559738":0,"335559739":0}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<p aria-level=\"3\" role=\"heading\"><span data-ccp-parastyle=\"heading 3\">Executive & Cross-Functional Leadership</span><span data-ccp-props=\"{"134233117":false,"134233118":false,"134245418":true,"134245529":true,"335559738":281,"335559739":281}\"> </span></p>\n</div>\n</div>\n<div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"1\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Orchestrate cross-functional teams across </span><span data-contrast=\"auto\">Sales, Implementation, Support, Product, Billing, and Professional Services</span><span data-contrast=\"auto\"> to resolve issues, advance strategic initiatives, and deliver on customer outcomes.</span><span data-ccp-props=\"{"134233117":false,"134233118":false,"335559738":0,"335559739":0}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"2\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Co-own </span><span data-contrast=\"auto\">expansion strategy</span><span data-contrast=\"auto\"> with AEs—surfacing Customer Success Qualified Leads (CSQLs), shaping deals to align with customer strategy, and ensuring smooth execution and adoption post-sale.</span><span data-ccp-props=\"{"134233117":false,"134233118":false,"335559738":0,"335559739":0}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"3\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Partner with Product and CS leadership to bring </span><span data-contrast=\"auto\">structured customer feedback</span><span data-contrast=\"auto\"> (e.g., gaps in workflows, UX, reporting) that influences roadmap and go-to-market motions.</span><span data-ccp-props=\"{"134233117":false,"134233118":false,"335559738":0,"335559739":0}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<p aria-level=\"3\" role=\"heading\"><span data-ccp-parastyle=\"heading 3\">AI-, Data- & Automation-Enabled Customer Success</span><span data-ccp-props=\"{"134233117":false,"134233118":false,"134245418":true,"134245529":true,"335559738":281,"335559739":281}\"> </span></p>\n</div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"1\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Use </span><span data-contrast=\"auto\">AI and automation</span><span data-contrast=\"auto\"> (e.g., Gong insights, Gainsight rules/CTAs, R365 reporting and alerts, templated playbooks) to: </span><span data-ccp-props=\"{"134233117":false,"134233118":false,"335559738":0,"335559739":0}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: circle;\">\n<li aria-setsize=\"-1\" data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"4\" data-list-defn-props=\"{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}\" data-aria-posinset=\"1\" data-aria-level=\"2\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Scale BIR/EBR prep and follow-up.</span><span data-ccp-props=\"{"134233117":false,"134233118":false,"335559738":0,"335559739":0}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: circle;\">\n<li aria-setsize=\"-1\" data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"4\" data-list-defn-props=\"{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}\" data-aria-posinset=\"2\" data-aria-level=\"2\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Generate health and risk insights from product usage and financial data.</span><span data-ccp-props=\"{"134233117":false,"134233118":false,"335559738":0,"335559739":0}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: circle;\">\n<li aria-setsize=\"-1\" data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"4\" data-list-defn-props=\"{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}\" data-aria-posinset=\"3\" data-aria-level=\"2\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Automate low-touch communications (e.g., success plan nudges, value summaries, renewal reminders).</span><span data-ccp-props=\"{"134233117":false,"134233118":false,"335559738":0,"335559739":0}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"2\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Continuously refine portfolio </span><span data-contrast=\"auto\">operating rhythms</span><span data-contrast=\"auto\">, cadences, and workflows to increase coverage and impact per CSM using automation and orchestration tools (Gainsight, SFDC, Monday.com, Domo, etc.).</span><span data-ccp-props=\"{"134233117":false,"134233118":false,"335559738":0,"335559739":0}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<p aria-level=\"3\" role=\"heading\"><span data-ccp-parastyle=\"heading 3\">Operating Discipline & Internal Contribution</span><span data-ccp-props=\"{"134233117":false,"134233118":false,"134245418":true,"134245529":true,"335559738":281,"335559739":281}\"> </span></p>\n</div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"1\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Maintain high-quality </span><span data-contrast=\"auto\">CRM and Gainsight hygiene</span><span data-contrast=\"auto\"> (health scores, success plans, timelines, risk notes, activities) that gives leadership and partners a true, near-real-time view of your portfolio.</span><span data-ccp-props=\"{"134233117":false,"134233118":false,"335559738":0,"335559739":0}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"2\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Contribute to </span><span data-contrast=\"auto\">CSM enablement</span><span data-contrast=\"auto\"> by sharing templates, playbooks, EBR decks, and best practices, and by contributing to org-wide improvements in tools and processes.</span><span data-ccp-props=\"{"134233117":false,"134233118":false,"335559738":0,"335559739":0}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<p><span data-ccp-props=\"{}\"> </span></p>\n</div>\n</div>\n</div>"
},
{
"text": "What you'll need to be successful in this role: ",
"content": "<div>\n<div> </div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"1\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"auto\">3–5+ years</span><span data-contrast=\"auto\"> in a B2B SaaS </span><span data-contrast=\"auto\">Customer Success Manager</span><span data-contrast=\"auto\"> or Account Management role, preferably in </span><span data-contrast=\"auto\">vertical SaaS</span><span data-contrast=\"auto\"> or complex, multi-stakeholder environments.</span><span data-ccp-props=\"{"134233117":false,"134233118":false,"335559738":0,"335559739":0}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"2\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Experience working with </span><span data-contrast=\"auto\">multi-location or franchise restaurant groups</span><span data-contrast=\"auto\"> or adjacent industries (hospitality, retail) is strongly preferred.</span><span data-ccp-props=\"{"134233117":false,"134233118":false,"335559738":0,"335559739":0}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"3\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Restaurant365 experience strongly preferred</span><span data-contrast=\"auto\"> (as a user, implementer, or advisor), or hands-on experience with a comparable restaurant back-office / workforce platform.</span><span data-ccp-props=\"{"134233117":false,"134233118":false,"335559738":0,"335559739":0}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"4\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Demonstrated success </span><span data-contrast=\"auto\">owning renewal and expansion outcomes</span><span data-contrast=\"auto\"> for a portfolio of mid-to-large ARR customers, with clear stories of risk mitigation and growth.</span><span data-ccp-props=\"{"134233117":false,"134233118":false,"335559738":0,"335559739":0}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"5\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Comfortable using </span><span data-contrast=\"auto\">data and dashboards</span><span data-contrast=\"auto\"> (operational metrics, usage data, financial outcomes) to drive decisions and customer conversations.</span><span data-ccp-props=\"{"134233117":false,"134233118":false,"335559738":0,"335559739":0}\"> </span></p>\n</li>\n\n</ul></div>\n</div>\n<div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"6\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Hands-on experience with CS and GTM tools (e.g., </span><span data-contrast=\"auto\">Salesforce, Gainsight, Gong, Freshdesk, Monday.com, Domo or similar</span><span data-contrast=\"auto\">).</span><span data-ccp-props=\"{"134233117":false,"134233118":false,"335559738":0,"335559739":0}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<p aria-level=\"3\" role=\"heading\"><span data-ccp-parastyle=\"heading 3\">AI & Automation Skills</span><span data-ccp-props=\"{"134233117":false,"134233118":false,"134245418":true,"134245529":true,"335559738":281,"335559739":281}\"> </span></p>\n</div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"7\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"1\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Demonstrated ability to use </span><span data-contrast=\"auto\">AI-powered tools</span><span data-contrast=\"auto\"> (e.g., meeting summarization, content generation, automated playbooks) to: </span><span data-ccp-props=\"{"134233117":false,"134233118":false,"335559738":0,"335559739":0}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: circle;\">\n<li aria-setsize=\"-1\" data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"7\" data-list-defn-props=\"{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}\" data-aria-posinset=\"1\" data-aria-level=\"2\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Streamline prep and follow-up for customer meetings.</span><span data-ccp-props=\"{"134233117":false,"134233118":false,"335559738":0,"335559739":0}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: circle;\">\n<li aria-setsize=\"-1\" data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"7\" data-list-defn-props=\"{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}\" data-aria-posinset=\"2\" data-aria-level=\"2\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Create tailored, on-brand communications at scale.</span><span data-ccp-props=\"{"134233117":false,"134233118":false,"335559738":0,"335559739":0}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: circle;\">\n<li aria-setsize=\"-1\" data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"7\" data-list-defn-props=\"{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}\" data-aria-posinset=\"3\" data-aria-level=\"2\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Identify patterns in customer behavior and surface next-best actions.</span><span data-ccp-props=\"{"134233117":false,"134233118":false,"335559738":0,"335559739":0}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"7\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"2\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Comfortable experimenting with automation (workflows, rules, sequences) and measuring the impact on </span><span data-contrast=\"auto\">coverage, efficiency, and outcomes</span><span data-contrast=\"auto\">.</span><span data-ccp-props=\"{"134233117":false,"134233118":false,"335559738":0,"335559739":0}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<p aria-level=\"3\" role=\"heading\"><span data-ccp-parastyle=\"heading 3\">Mindset & Behaviors</span><span data-ccp-props=\"{"134233117":false,"134233118":false,"134245418":true,"134245529":true,"335559738":281,"335559739":281}\"> </span></p>\n</div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"8\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"1\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Strategic and hands-on</span><span data-contrast=\"auto\">: equally comfortable in executive-level discussions and deep configuration/adoption work.</span><span data-ccp-props=\"{"134233117":false,"134233118":false,"335559738":0,"335559739":0}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"8\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"2\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Bias for action</span><span data-contrast=\"auto\"> in ambiguous situations, with a track record of learning and iterating quickly.</span><span data-ccp-props=\"{"134233117":false,"134233118":false,"335559738":0,"335559739":0}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"8\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"3\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Strong </span><span data-contrast=\"auto\">written and verbal communication</span><span data-contrast=\"auto\">, capable of simplifying complex technical and financial topics for diverse stakeholders.</span><span data-ccp-props=\"{"134233117":false,"134233118":false,"335559738":0,"335559739":0}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"8\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\" data-aria-posinset=\"4\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Collaborative and resilient; brings solutions-oriented thinking to cross-functional work and customer escalations.</span><span data-ccp-props=\"{"134233117":false,"134233118":false,"335559738":0,"335559739":0}\"> </span></p>\n</li>\n\n</ul></div>\n</div>"
}
],
"country": "US",
"createdAt": 1775602653576,
"updatedAt": null,
"categories": {
"team": "Customer Success Management",
"location": "Austin, TX/Akron, Ohio/Irvine, CA",
"commitment": "Full Time",
"department": "Customer Success",
"allLocations": [
"Austin, TX/Akron, Ohio/Irvine, CA",
"Silicon Valley Region",
"SF Bay Area/Northern California",
"Denver, CO"
]
},
"salaryRange": {
"max": 118200,
"min": 78800,
"currency": "USD",
"interval": "per-year-salary"
},
"workplaceType": "hybrid"
}Get this page with API
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