Community Partnership Liaison

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    "city": "Macomb",
    "region": "MI",
    "country": "United States",
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    "url": "https://careers-homesteadhc.icims.com/jobs/18150/community-partnership-liaison/job",
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    "title": "Community Partnership Liaison",
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    "datePosted": "2024-06-04T14:11:46.403Z",
    "description": "<h2>Responsibilities/Qualifications</h2>\n<p>We are seeking a highly motivated, experienced, and connected <strong>Community Liaison</strong> to lead referral generation efforts and drive business growth for our home care agency. This is a <strong>results-oriented</strong> position that demands an individual who understands the industry landscape, has strong existing relationships, and can produce <strong>measurable outcomes</strong>.</p>\n<p> </p>\n<p>This is <strong>not</strong> an entry-level position. You will be expected to operate independently, take full ownership of your territory, and be <strong>accountable for referral metrics</strong> that directly impact the company’s profitability.</p>\n<p> </p>\n<p><strong>Key Responsibilities:</strong></p>\n<ul>\n <li><strong>Develop and execute</strong> a referral growth strategy targeting hospitals, skilled nursing facilities, assisted living, hospice, physician offices, case managers, and other community partners.</li>\n <li>Leverage existing relationships to generate <strong>qualified referrals</strong> for home care services (personal care, companionship, etc.).</li>\n <li>Maintain a <strong>weekly presence</strong> (10–15 hours minimum) at assigned referral partners and to strengthen engagement and drive referral flow.</li>\n <li>Meet or exceed <strong>monthly and quarterly referral targets</strong> as defined by leadership.</li>\n <li>Track and report on referral activity, relationship status, and pipeline using CRM or tracking tools.</li>\n <li>Provide feedback on market trends and competitor activity to inform strategic decisions.</li>\n <li>Represent the company professionally at community events, health fairs, and networking meetings.</li>\n <li>Collaborate with intake and care coordination teams to ensure timely onboarding of referred clients.</li>\n <li>Flexibility to help in our capacities as needed</li>\n</ul>\n<p><strong>Key Performance Indicators (KPIs):</strong></p>\n<ul>\n <li><strong># of Qualified Referrals per Week/Month</strong></li>\n <li><strong>Conversion Rate</strong> of referrals to active clients</li>\n <li><strong>Revenue Generated</strong> from referral sources</li>\n <li><strong># of Weekly In-Person Visits/Hours Logged</strong> at assigned facilities</li>\n <li><strong># of New Referral Relationships Established per Quarter</strong></li>\n <li>Client satisfaction and feedback from referred cases</li>\n</ul>\n<p><strong>Qualifications:</strong></p>\n<ul>\n <li><strong>3+ years of experience</strong> in community outreach, marketing, or liaison role in home care, hospice, or healthcare-related field</li>\n <li>Proven track record of <strong>meeting or exceeding referral quotas</strong></li>\n <li>Strong <strong>network of referral sources</strong> in Wayne, Oakland, Macomb, Washtenaw counties</li>\n <li>Excellent communication, networking, and presentation skills</li>\n <li>Self-motivated, proactive, and results-focused</li>\n <li>Ability to work independently and manage your schedule effectively</li>\n <li>Valid driver’s license and reliable transportation required</li>\n</ul>\n<p><strong>Compensation:</strong></p>\n<ul>\n <li>Competitive base salary</li>\n <li>Performance-based bonuses tied to referral volume and revenue generation</li>\n <li>Mileage reimbursement and expense coverage for community visits</li>\n</ul>\n<p><strong>Benefits:</strong></p>\n<ul>\n <li>Opportunities for advancement</li>\n <li>Medical, dental, and vision insurance</li>\n <li>Employee recognition events</li>\n <li>Paid time off</li>\n</ul>",
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          "postalCode": "48042",
          "addressRegion": "MI",
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    "validThrough": "2027-06-04T14:11:46.403Z",
    "employmentType": "FULL_TIME",
    "responsibilities": "We are seeking a highly motivated, experienced, and connected Community Liaison to lead referral generation efforts and drive business growth for our home care agency. This is a results-oriented position that demands an individual who understands the industry landscape, has strong existing relationships, and can produce measurable outcomes.\r\n \r\nThis is not an entry-level position. You will be expected to operate independently, take full ownership of your territory, and be accountable for referral metrics that directly impact the company’s profitability.\r\n \r\nKey Responsibilities:\r\n- Develop and execute a referral growth strategy targeting hospitals, skilled nursing facilities, assisted living, hospice, physician offices, case managers, and other community partners.\r\n- Leverage existing relationships to generate qualified referrals for home care services (personal care, companionship, etc.).\r\n- Maintain a weekly presence (10–15 hours minimum) at assigned referral partners and to strengthen engagement and drive referral flow.\r\n- Meet or exceed monthly and quarterly referral targets as defined by leadership.\r\n- Track and report on referral activity, relationship status, and pipeline using CRM or tracking tools.\r\n- Provide feedback on market trends and competitor activity to inform strategic decisions.\r\n- Represent the company professionally at community events, health fairs, and networking meetings.\r\n- Collaborate with intake and care coordination teams to ensure timely onboarding of referred clients.\r\n- Flexibility to help in our capacities as needed\r\nKey Performance Indicators (KPIs):\r\n- # of Qualified Referrals per Week/Month\r\n- Conversion Rate of referrals to active clients\r\n- Revenue Generated from referral sources\r\n- # of Weekly In-Person Visits/Hours Logged at assigned facilities\r\n- # of New Referral Relationships Established per Quarter\r\n- Client satisfaction and feedback from referred cases\r\nQualifications:\r\n- 3+ years of experience in community outreach, marketing, or liaison role in home care, hospice, or healthcare-related field\r\n- Proven track record of meeting or exceeding referral quotas\r\n- Strong network of referral sources in Wayne, Oakland, Macomb, Washtenaw counties\r\n- Excellent communication, networking, and presentation skills\r\n- Self-motivated, proactive, and results-focused\r\n- Ability to work independently and manage your schedule effectively\r\n- Valid driver’s license and reliable transportation required\r\nCompensation:\r\n- Competitive base salary\r\n- Performance-based bonuses tied to referral volume and revenue generation\r\n- Mileage reimbursement and expense coverage for community visits\r\nBenefits:\r\n- Opportunities for advancement\r\n- Medical, dental, and vision insurance\r\n- Employee recognition events\r\n- Paid time off",
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      "name": "Homestead Home Health Care Services",
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