Customer Service Representative

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        "state": "Mississippi",
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    "companyName": "Sipcam Agro Solutions, LLC",
    "description": {
      "role": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"color:black;background-color:white;white-space:pre-wrap;\">Sipcam Agro Solutions is seeking a </span><b><strong style=\"color:black;background-color:white;white-space:pre-wrap;\">Customer Service Representative</strong></b><span style=\"color:black;background-color:white;white-space:pre-wrap;\">.</span><span style=\"white-space:pre-wrap;\">&nbsp; </span><span style=\"color:black;background-color:white;white-space:pre-wrap;\">This role will report to the Customer Service Manager </span><span style=\"white-space:pre-wrap;\">and is responsible for supporting sales and operations to ensure that the production plan is achieved while running safe, compliant operations and producing quality products.</span><span style=\"color:black;background-color:white;white-space:pre-wrap;\"> This position will be located at the Waynesboro, MS, Facility.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><b><strong style=\"color:rgb(45,45,45);white-space:pre-wrap;\">Position Requirements</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(45,45,45);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Open and accurately maintain customer accounts by recording and updating account information.</span></li><li style=\"color:rgb(45,45,45);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up, when necessary to ensure resolution.</span></li><li style=\"color:rgb(45,45,45);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Process accurate order entry.</span></li><li style=\"color:rgb(45,45,45);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Maintain customer service targets.</span></li><li style=\"color:rgb(45,45,45);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Establish and maintain customer relationships with key assigned accounts.</span></li><li style=\"color:rgb(45,45,45);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Ensure accuracy of order entry.</span></li><li style=\"color:rgb(45,45,45);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Monitor order patterns, inventory levels, demand trends, and product schedules with a strong emphasis on attention to detail</span></li><li style=\"color:rgb(45,45,45);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Demonstrate an elevated level of account ownership.</span></li><li style=\"color:rgb(45,45,45);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Collaborate with sales representatives to ensure customer service and requirements are clearly understood and effectively executed in alignment with client expectations</span></li><li style=\"color:rgb(45,45,45);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Monitor day to day open/back-order reports of each account within a portfolio.</span></li><li style=\"color:rgb(45,45,45);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Work to understand product schedule for Liquid and Powder manufacturing sites.</span></li><li style=\"color:rgb(45,45,45);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Support production scheduling</span></li><li style=\"color:rgb(45,45,45);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Other duties as assigned.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><b><strong style=\"color:rgb(45,45,45);white-space:pre-wrap;\">&nbsp;Qualifications</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(45,45,45);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">High School Diploma or equivalent</span></li><li style=\"color:rgb(45,45,45);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Excellent communication, interpersonal, verbal and written skills</span></li><li style=\"color:rgb(45,45,45);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Exceptional organization, documentation skills, and attention to detail</span></li><li style=\"color:rgb(45,45,45);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Database management skills with proficiency in Microsoft Office Software suite (Outlook, Word, Excel, PowerPoint) and related software</span></li><li style=\"color:rgb(45,45,45);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Ability to effectively communicate with co-workers and customers in a pleasant, professional, and customer-focused manner</span></li><li style=\"color:rgb(45,45,45);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Positive, team-oriented attitude with a strong work ethic</span></li><li style=\"color:rgb(45,45,45);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Must be comfortable switching between tasks with no loss in efficiency and effectiveness</span></li><li style=\"color:rgb(45,45,45);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Must be able to multitask and work effectively in a fast-paced work environment</span></li><li style=\"color:rgb(45,45,45);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Ability to prioritize work based on service demands and adapt priorities as demands change</span></li><li style=\"color:rgb(45,45,45);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Comfortable speaking with clients on phone with proper and professional phone etiquette</span></li><li style=\"color:rgb(45,45,45);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Recognize opportunities beyond requested needs</span></li><li style=\"color:rgb(45,45,45);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Self-starter with the ability to work both independently and proactively to complete daily tasks and project assignments</span></li></ul>",
      "company": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">About Sipcam Agro Solutions</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:10.5pt;white-space:pre-wrap;\">Sipcam Agro Solutions is located in Waynesboro, MS, and is owned by Sipcam Agro USA based in Durham, NC. Our company is recognized worldwide for formulation and manufacturing expertise in the crop protection industry. </span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p>"
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