OAG - Child Support | Field Support Program Specialist ( Program Specialist VII ) | 26-0556

The Program Specialist will provide consultative services and technical assistance to CSD Field staff regarding agency programs like Administrative License Suspension, Quality Control, Acknowledgement of Paternity, vehicle registration, IV-A Programs, and Facilities. This position may be based in any city in Texas with an OAG Child Support Division office depending on the candidate’s preference but subject to the needs of the Child Support Division. Regardless of primary duty point, the candidate must collaborate with relevant stakeholders throughout the state, and some travel to and from Austin and other worksites throughout the state for in-person meetings will be necessary. The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State’s law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans. Oversees the performance of a variety of technical, research, planning, program assessment, and administrative activities for assigned projects Administrative License Suspension, Quality Control, Acknowledgement of Paternity, Vehicle registration, IV-A Programs, and Facilities. Oversees the delivery of consultative services and technical assistance related to planning, implementing and monitoring of projects and services. Oversees the completion of and monitors required administrative and performance reports, specialized projects and recommends appropriate changes. Manages and coordinates project activities with project team members and other internal Child Support Division sections. Determines trends and resolves operational problems. Performs related work as assigned Maintains relevant knowledge necessary to perform essential job functions Attends work regularly in compliance with agreed-upon work schedule Ensures security and confidentiality of sensitive and/or protected information Complies with all agency policies and procedures, including those pertaining to ethics and integrity The Program Specialist will provide consultative services and technical assistance to CSD Field staff regarding agency programs like Administrative License Suspension, Quality Control, Acknowledgement of Paternity, vehicle registration, IV-A Programs, and Facilities. This position may be based in any city in Texas with an OAG Child Support Division office depending on the candidate’s preference but subject to the needs of the Child Support Division. Regardless of primary duty point, the candidate must collaborate with relevant stakeholders throughout the state, and some travel to and from Austin and other worksites throughout the state for in-person meetings will be necessary. The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State’s law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans. Oversees the performance of a variety of technical, research, planning, program assessment, and administrative activities for assigned projects Administrative License Suspension, Quality Control, Acknowledgement of Paternity, Vehicle registration, IV-A Programs, and Facilities. Oversees the delivery of consultative services and technical assistance related to planning, implementing and monitoring of projects and services. Oversees the completion of and monitors required administrative and performance reports, specialized projects and recommends appropriate changes. Manages and coordinates project activities with project team members and other internal Child Support Division sections. Determines trends and resolves operational problems. Performs related work as assigned Maintains relevant knowledge necessary to perform essential job functions Attends work regularly in compliance with agreed-upon work schedule Ensures security and confidentiality of sensitive and/or protected information Complies with all agency policies and procedures, including those pertaining to ethics and integrity Education: Graduation from high school or equivalent Education: Bachelor%27s degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis full-time Child Support Program, management, supervisory, or project management. Experience: 10 years of full-time experience working in the following (or closely related) fields: full-time Child Support Program, management, supervisory, or project management. Skill in handling multiple tasks, prioritizing, and meeting deadlines Skill in effective oral and written communication Skill in exercising sound judgment and effective decision making Ability to receive and respond positively to constructive feedback Ability to work cooperatively with others in a professional office environment Ability to provide excellent customer service Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG workspace within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave) Ability to arrange for personal transportation for business-related travel Ability to travel to Austin Area as needed for business reasons. Ability to work more than 40 hours as needed and in compliance with the FLSA Ability to lift and relocate 30 lbs. Ability to travel (including overnight travel) up to 25% THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER Education: Graduation from high school or equivalent Education: Bachelor%27s degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis full-time Child Support Program, management, supervisory, or project management. Experience: 10 years of full-time experience working in the following (or closely related) fields: full-time Child Support Program, management, supervisory, or project management. Skill in handling multiple tasks, prioritizing, and meeting deadlines Skill in effective oral and written communication Skill in exercising sound judgment and effective decision making Ability to receive and respond positively to constructive feedback Ability to work cooperatively with others in a professional office environment Ability to provide excellent customer service Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG workspace within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave) Ability to arrange for personal transportation for business-related travel Ability to travel to Austin Area as needed for business reasons. Ability to work more than 40 hours as needed and in compliance with the FLSA Ability to lift and relocate 30 lbs. Ability to travel (including overnight travel) up to 25% THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER

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