Home › Companies › Peakpeak › Service Lead (m/f/d) AMS
Service Lead (m/f/d) AMS
Peakpeak · Thessaloniki, Greece · Active · Personio
Job facts
| Field | Value |
|---|---|
| Company | Peakpeak |
| Title | Service Lead (m/f/d) AMS |
| Normalized title | - |
| Department / team | OEMS |
| Location | Thessaloniki, Greece |
| Work model | - |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Personio |
| Posted / first seen | 2026-05-22 / 2026-05-30 |
| Changed / last seen | 2026-05-30 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Peakpeak. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Personio. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| Department jobs | Active postings in OEMS. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Peakpeak |
| Source | 7fb08988-a909-4639-8183-f22ce3862015 |
| ATS provider | Personio |
Description
Why we are looking for support
We are looking for an experienced and customer-oriented Service Lead to build and scale our Operational Excellence & Managed Services organization. In this role, you will combine strategic customer management, operational leadership, service excellence, and commercial ownership to ensure long-term customer success and sustainable business growth.
You will act as the central point of contact for our clients, leading international service teams while driving service quality, operational efficiency, customer satisfaction, and follow-up business opportunities.
The ideal candidate brings strong experience in IT service delivery, managed services, customer engagement, and enterprise technology environments — ideally within the consumer goods industry and Salesforce ecosystems.
Your tasks
Service Delivery & Operations Own end-to-end service delivery for assigned clients, ensuring services are delivered in line with SLAs, KPIs, and contractual agreements
Monitor service performance, proactively identify risks, and drive continuous service improvement initiatives
Manage incident, problem, and change processes to ensure timely resolution and minimal business disruption
Develop and continuously optimize operational processes, governance structures, and customer support models
Drive operational excellence initiatives and ensure high-quality service standards across all engagements
Oversee onboarding and integration of new services, customers, and team members
Ensure efficient and scalable service operations in collaboration with consulting, delivery, and development teams
Client Relationship Management Act as the primary point of contact for clients regarding all service delivery matters
Build strong, trusted relationships with customer stakeholders on operational and senior management levels
Lead regular service review meetings including SLA reporting, trend analysis, service improvements, and strategic planning
Ensure high customer satisfaction through proactive communication, responsiveness, and solution-oriented service management
Understand customer business processes and identify opportunities for additional value creation and follow-up projects
Support upselling and managed service growth initiatives together with sales and account management teams
Team Leadership & Collaboration Build, lead, and develop cross-functional teams consisting of Consultants, Client Success Managers, Developers, and Support Specialists
Create a collaborative, high-performance, and customer-centric service culture
Coordinate internal and external stakeholders across multiple projects and customer engagements
Coach, mentor, and support team members in their professional development
Ensure clear ownership, accountability, and effective escalation management across teams
Governance, Reporting & Commercial Ownership Produce and present accurate service reports covering SLA performance, incidents, risks, improvements, and customer health metrics
Support contract management, renewals, service scope discussions, and commercial negotiations
Monitor service costs, resource utilization, and operational efficiency to ensure sustainable and profitable service delivery
Support proposal development, solution scoping, and managed service transition activities
Collaborate with Sales, Presales, Consulting, and Delivery teams to develop scalable and value-driven service offerings
Continuous Improvement & Innovation Identify opportunities to improve service processes, tooling, automation, and customer experience
Drive service optimization initiatives aligned with company best practices and customer needs
Support governance, audits, compliance requirements, and quality assurance activities
Promote modern delivery approaches including Agile, DevOps, and continuous improvement methodologies
Requirements
Proven experience in a Service Delivery Manager, Service Lead, Managed Services Lead, or similar leadership role within IT services or managed services
Strong understanding of enterprise application environments and IT project delivery — ideally with Salesforce ecosystems and customer-centric platforms
Experience leading customer-facing service organizations and international delivery teams
Strong customer management and stakeholder communication skills
Commercial mindset with experience driving renewals, upselling opportunities, and service growth
Solid understanding of IT service management frameworks and operational governance
Experience managing SLAs, KPIs, incident management, problem management, and service improvement plans
Strong leadership, organizational, and decision-making abilities
Experience working with clients in the consumer goods industry is highly preferred
Excellent communication skills in English
If you enjoy combining customer excellence, operational leadership, and business growth, we would love to hear from you.
Full job record
| Job ID | 1bb5ba5ff6c9d587df4b85cfc81b430d7abcaacf |
| Org ID | 7dceead7-ac90-4136-b8da-ea75ddcf2488 |
| Source ID | 7fb08988-a909-4639-8183-f22ce3862015 |
| Board ID | 7fb08988-a909-4639-8183-f22ce3862015 |
| Provider | personio |
| Provider Job Key | 2645879 |
| Title | Service Lead (m/f/d) AMS |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Thessaloniki, Greece |
| Department | OEMS |
| Team | — |
| Employment Type | full_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | — |
| Region | — |
| City | — |
| Salary Raw | — |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://peakpeak.jobs.personio.de/job/2645879?language=en |
| Apply URL | https://peakpeak.jobs.personio.de/job/2645879?language=en |
| First Seen At | 2026-05-30 05:54:22Z |
| Last Seen At | 2026-06-06 07:57:58Z |
| Last Checked At | 2026-06-06 07:57:58Z |
| Last Changed At | 2026-05-30 05:54:22Z |
| Inactive At | — |
| Source Posted At | 2026-05-22 16:46:06Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=personio/board=peakpeak.de/date=2026-06-06/2026-06-06T07-57-57-243Z-54ecb2e97e7d9cc2b4e4c222c2a517ade9d0bf7ba2450154c0c30d2cd0e83315.json |
Event Fields
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{
"name": "Why we are looking for support",
"value": "<p style=\"line-height:1.38;margin-top:12pt;margin-bottom:12pt;\"><span style=\"font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">We are looking for an experienced and customer-oriented </span><span style=\"font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;\">Service Lead</span><span style=\"font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"> to build and scale our Operational Excellence & Managed Services organization. In this role, you will combine strategic customer management, operational leadership, service excellence, and commercial ownership to ensure long-term customer success and sustainable business growth.</span></p><p style=\"line-height:1.38;margin-top:12pt;margin-bottom:12pt;\"><span style=\"font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">You will act as the central point of contact for our clients, leading international service teams while driving service quality, operational efficiency, customer satisfaction, and follow-up business opportunities.</span></p><p style=\"line-height:1.38;margin-top:12pt;margin-bottom:12pt;\"><span style=\"font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">The ideal candidate brings strong experience in IT service delivery, managed services, customer engagement, and enterprise technology environments — ideally within the consumer goods industry and Salesforce ecosystems.</span></p>"
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"value": "<h2 style=\"line-height:1.38;margin-left:18pt;margin-top:18pt;margin-bottom:4pt;padding:0pt 0pt 0pt 18pt;\"><span style=\"font-size:17pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;\">Service Delivery & Operations</span></h2><ul style=\"margin-top:0;margin-bottom:0;\"><li style=\"list-style-type:disc;font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:12pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Own end-to-end service delivery for assigned clients, ensuring services are delivered in line with SLAs, KPIs, and contractual agreements</span></p></li><li style=\"list-style-type:disc;font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Monitor service performance, proactively identify risks, and drive continuous service improvement initiatives</span></p></li><li style=\"list-style-type:disc;font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Manage incident, problem, and change processes to ensure timely resolution and minimal business disruption</span></p></li><li style=\"list-style-type:disc;font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Develop and continuously optimize operational processes, governance structures, and customer support models</span></p></li><li style=\"list-style-type:disc;font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Drive operational excellence initiatives and ensure high-quality service standards across all engagements</span></p></li><li style=\"list-style-type:disc;font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Oversee onboarding and integration of new services, customers, and team members</span></p></li><li style=\"list-style-type:disc;font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:12pt;\"><span style=\"font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Ensure efficient and scalable service operations in collaboration with consulting, delivery, and development teams</span></p></li></ul><h2 style=\"line-height:1.38;margin-left:18pt;margin-top:18pt;margin-bottom:4pt;padding:0pt 0pt 0pt 18pt;\"><span style=\"font-size:17pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;\">Client Relationship Management</span></h2><ul style=\"margin-top:0;margin-bottom:0;\"><li style=\"list-style-type:disc;font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:12pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Act as the primary point of contact for clients regarding all service delivery matters</span></p></li><li style=\"list-style-type:disc;font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Build strong, trusted relationships with customer stakeholders on operational and senior management levels</span></p></li><li style=\"list-style-type:disc;font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Lead regular service review meetings including SLA reporting, trend analysis, service improvements, and strategic planning</span></p></li><li style=\"list-style-type:disc;font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Ensure high customer satisfaction through proactive communication, responsiveness, and solution-oriented service management</span></p></li><li style=\"list-style-type:disc;font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Understand customer business processes and identify opportunities for additional value creation and follow-up projects</span></p></li><li style=\"list-style-type:disc;font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:12pt;\"><span style=\"font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Support upselling and managed service growth initiatives together with sales and account management teams</span></p></li></ul><h2 style=\"line-height:1.38;margin-left:18pt;margin-top:18pt;margin-bottom:4pt;padding:0pt 0pt 0pt 18pt;\"><span style=\"font-size:17pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;\">Team Leadership & Collaboration</span></h2><ul style=\"margin-top:0;margin-bottom:0;\"><li style=\"list-style-type:disc;font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:12pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Build, lead, and develop cross-functional teams consisting of Consultants, Client Success Managers, Developers, and Support Specialists</span></p></li><li style=\"list-style-type:disc;font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Create a collaborative, high-performance, and customer-centric service culture</span></p></li><li style=\"list-style-type:disc;font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Coordinate internal and external stakeholders across multiple projects and customer engagements</span></p></li><li style=\"list-style-type:disc;font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Coach, mentor, and support team members in their professional development</span></p></li><li style=\"list-style-type:disc;font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:12pt;\"><span style=\"font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Ensure clear ownership, accountability, and effective escalation management across teams</span></p></li></ul><h2 style=\"line-height:1.38;margin-left:18pt;margin-top:18pt;margin-bottom:4pt;padding:0pt 0pt 0pt 18pt;\"><span style=\"font-size:17pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;\">Governance, Reporting & Commercial Ownership</span></h2><ul style=\"margin-top:0;margin-bottom:0;\"><li style=\"list-style-type:disc;font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:12pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Produce and present accurate service reports covering SLA performance, incidents, risks, improvements, and customer health metrics</span></p></li><li style=\"list-style-type:disc;font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Support contract management, renewals, service scope discussions, and commercial negotiations</span></p></li><li style=\"list-style-type:disc;font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Monitor service costs, resource utilization, and operational efficiency to ensure sustainable and profitable service delivery</span></p></li><li style=\"list-style-type:disc;font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Support proposal development, solution scoping, and managed service transition activities</span></p></li><li style=\"list-style-type:disc;font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:12pt;\"><span style=\"font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Collaborate with Sales, Presales, Consulting, and Delivery teams to develop scalable and value-driven service offerings</span></p></li></ul><h2 style=\"line-height:1.38;margin-left:18pt;margin-top:18pt;margin-bottom:4pt;padding:0pt 0pt 0pt 18pt;\"><span style=\"font-size:17pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;\">Continuous Improvement & Innovation</span></h2><ul style=\"margin-top:0;margin-bottom:0;\"><li style=\"list-style-type:disc;font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:12pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Identify opportunities to improve service processes, tooling, automation, and customer experience</span></p></li><li style=\"list-style-type:disc;font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Drive service optimization initiatives aligned with company best practices and customer needs</span></p></li><li style=\"list-style-type:disc;font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Support governance, audits, compliance requirements, and quality assurance activities</span></p></li><li style=\"list-style-type:disc;font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:12pt;\"><span style=\"font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Promote modern delivery approaches including Agile, DevOps, and continuous improvement methodologies</span></p></li></ul>"
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{
"name": "Requirements",
"value": "<ul style=\"margin-top:0;margin-bottom:0;\"><li style=\"list-style-type:disc;font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:12pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Proven experience in a Service Delivery Manager, Service Lead, Managed Services Lead, or similar leadership role within IT services or managed services</span></p></li><li style=\"list-style-type:disc;font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Strong understanding of enterprise application environments and IT project delivery — ideally with Salesforce ecosystems and customer-centric platforms</span></p></li><li style=\"list-style-type:disc;font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Experience leading customer-facing service organizations and international delivery teams</span></p></li><li style=\"list-style-type:disc;font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Strong customer management and stakeholder communication skills</span></p></li><li style=\"list-style-type:disc;font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Commercial mindset with experience driving renewals, upselling opportunities, and service growth</span></p></li><li style=\"list-style-type:disc;font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Solid understanding of IT service management frameworks and operational governance</span></p></li><li style=\"list-style-type:disc;font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Experience managing SLAs, KPIs, incident management, problem management, and service improvement plans</span></p></li><li style=\"list-style-type:disc;font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Strong leadership, organizational, and decision-making abilities</span></p></li><li style=\"list-style-type:disc;font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Experience working with clients in the consumer goods industry is highly preferred</span></p></li><li style=\"list-style-type:disc;font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:12pt;\"><span style=\"font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">Excellent communication skills in English</span></p></li></ul><p style=\"line-height:1.38;margin-top:0pt;margin-bottom:12pt;\"><br></p><p style=\"line-height:1.38;margin-top:12pt;margin-bottom:12pt;\"><span style=\"font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\">If you enjoy combining customer excellence, operational leadership, and business growth, we would love to hear from you.</span></p><span style=\"font-size:11pt;font-family:'DM Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;\"><br></span>"
}
],
"occupationCategory": "it_software",
"recruitingCategory": null
}Get this page with API
Rendered from the bluedoor Job Postings API. Reproduce it:
GET https://api.bluedoor.sh/job-postings/v1/jobs/1bb5ba5ff6c9d587df4b85cfc81b430d7abcaacf?include=descriptionJSONGET https://api.bluedoor.sh/job-postings/v1/orgs/7dceead7-ac90-4136-b8da-ea75ddcf2488JSONGET https://api.bluedoor.sh/job-postings/v1/sources/7fb08988-a909-4639-8183-f22ce3862015JSONGET https://api.bluedoor.sh/job-postings/v1/jobs/1bb5ba5ff6c9d587df4b85cfc81b430d7abcaacf/eventsJSON