Native Structured
{
"list_job": {
"id": "191",
"isRemote": null,
"location": {
"city": null,
"state": null
},
"atsLocation": {
"city": "Manila",
"state": null,
"country": "Philippines",
"province": "Metro Manila"
},
"departmentId": "18575",
"locationType": "1",
"jobOpeningName": "Short-term Rental Guest Reservations Coordinator",
"departmentLabel": "Buddle - Ops Team",
"employmentStatusLabel": "Full-Time"
},
"detail_errors": [],
"detail_job_opening": {
"location": {
"city": null,
"state": null,
"postalCode": null,
"addressCountry": null
},
"datePosted": "2026-03-18",
"atsLocation": {
"city": "Manila",
"state": "Metro Manila",
"country": "Philippines",
"countryId": "169"
},
"description": "<p><span style=\"color: rgb(148, 118, 255); font-size: 14pt; font-weight: bold\">About Us </span></p>\n<p><span style=\"font-size: 12pt\">Buddle was founded to address the growing demand for reliable and efficient staffing solutions across diverse industries globally. Our mission is to seamlessly connect businesses with skilled professionals, fostering long-term partnerships that benefit both parties. At Buddle, we prioritise trust, value, and sustainability in every staffing solution we provide.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(148, 118, 255); font-size: 14pt; font-weight: bold\">About the Role</span></p>\n<p><span style=\"font-size: 12pt\">As a<span> </span><span style=\"font-weight: bold\">Short-term Rental Guest Reservations Coordinator</span></span><span style=\"font-size: 12pt\">, you will play a key role in creating seamless and memorable guest experiences across our holiday accommodation portfolio. Serving as the first point of contact, you’ll represent the client’s brand values by delivering attentive, personalised, and proactive service at every stage of the guest journey. From managing inquiries and reservations to coordinating payments, maintenance, and guest communications, this role is central to ensuring guest satisfaction and operational excellence. If you are detail-driven, guest-focused, and thrive in a dynamic hospitality environment, this is an excellent opportunity to contribute meaningfully to our team.</span></p>\n<p><span style=\"font-size: 12pt\"><br></span><span style=\"color: rgb(148, 118, 255); font-size: 14pt; font-weight: bold\">Key Responsibilities</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Provide prompt, courteous, and informative responses to guest inquiries via phone, email, software platforms, and in person.</span></li>\n<li><span style=\"font-size: 12pt\">Manage reservations efficiently, confirm details, process payments, and handle special requests while encouraging direct bookings.</span><span style=\"font-size: 12pt\"><br></span></li>\n<li><span style=\"font-size: 12pt\">Process guest payments and monitor upcoming bookings to ensure all reservations are fully paid before arrival.</span></li>\n<li><span style=\"font-size: 12pt\">Log and manage maintenance requests, liaising with internal staff, external contractors, owners, and guests to ensure timely resolution.</span></li>\n<li><span style=\"font-size: 12pt\">Act as the primary point of contact for guest issues and disputes, coordinating with cleaning and maintenance teams and managing post-stay damage claims through appropriate channels.</span></li>\n<li><span style=\"font-size: 12pt\">Communicate reservation changes with the cleaning department, particularly for last-minute bookings or altered check-in/check-out times.</span></li>\n<li><span style=\"font-size: 12pt\">Collect, log, and share guest feedback to support continuous improvement of guest experiences.</span></li>\n<li><span style=\"font-size: 12pt\">Follow the Triage Communication Procedure to ensure professional and effective communication with clients, staff, and stakeholders.</span></li>\n<li><span style=\"font-size: 12pt\">Support the team by completing ad-hoc tasks and responsibilities as required by management.</span><span style=\"font-size: 12pt\"><br><br></span></li>\n</ul>\n<p><span style=\"color: rgb(148, 118, 255); font-size: 14pt; font-weight: bold\">Other Responsibilities</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Make necessary process suggestions and improvements which can help the team.</span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 12pt\">Contributes to team effort by accomplishing related results as needed.</span></li>\n<li><span style=\"font-size: 12pt\">Perform other related tasks and duties that may be assigned by the client later on.</span></li>\n</ul>\n<p><span style=\"color: rgb(67, 101, 255); font-size: 14pt; font-weight: bold\"><br></span><span style=\"color: rgb(148, 118, 255); font-size: 14pt; font-weight: bold\">About You</span></p>\n<ul>\n<li><span style=\"color: rgb(24, 33, 53); font-size: 12pt\">Minimum of 3 years’ experience in guest reservations, short-term rentals, property management, or a related hospitality role.</span></li>\n<li><span style=\"color: rgb(24, 33, 53); font-size: 12pt; font-weight: bold\">Guest-Focused:<span> </span></span><span style=\"color: rgb(24, 33, 53); font-size: 12pt\">Warm, empathetic, and professional in all interactions, with a passion for delivering exceptional service.</span><br></li>\n<li><span style=\"color: rgb(24, 33, 53); font-size: 12pt; font-weight: bold\">Skilled Communicator:<span> </span></span><span style=\"color: rgb(24, 33, 53); font-size: 12pt\">Strong interpersonal and communication skills across phone, email, software, and in-person channels.</span><span style=\"color: rgb(24, 33, 53); font-size: 12pt\"><br></span></li>\n<li><span style=\"color: rgb(24, 33, 53); font-size: 12pt; font-weight: bold\">Detail-Oriented:<span> </span></span><span style=\"color: rgb(24, 33, 53); font-size: 12pt\">Accurate in managing reservations, payments, and service requests.</span><span style=\"color: rgb(24, 33, 53); font-size: 12pt\"><br></span></li>\n<li><span style=\"color: rgb(24, 33, 53); font-size: 12pt; font-weight: bold\">Problem-Solver:<span> </span></span><span style=\"color: rgb(24, 33, 53); font-size: 12pt\">Proactive in resolving guest issues, finding fair solutions, and maintaining positive relationships.</span><span style=\"color: rgb(24, 33, 53); font-size: 12pt\"><br></span></li>\n<li><span style=\"color: rgb(24, 33, 53); font-size: 12pt; font-weight: bold\">Hospitality Experience:<span> </span></span><span style=\"color: rgb(24, 33, 53); font-size: 12pt\">Previous experience in customer service or hospitality, demonstrating professionalism and commitment to guest satisfaction.</span><span style=\"color: rgb(24, 33, 53); font-size: 12pt\"><br></span></li>\n<li><span style=\"color: rgb(24, 33, 53); font-size: 12pt; font-weight: bold\">Tech-Savvy:<span> </span></span><span style=\"color: rgb(24, 33, 53); font-size: 12pt\">Proficient with booking management platforms such as Airbnb, Booking.com, and direct booking systems; experience with Guesty, Breezeway, Suite-Op, Google Suite, Notion, and Slack is highly regarded.</span><span style=\"color: rgb(24, 33, 53); font-size: 12pt\"><br></span></li>\n<li><span style=\"color: rgb(24, 33, 53); font-size: 12pt; font-weight: bold\">Flexible & Proactive:<span> </span></span><span style=\"color: rgb(24, 33, 53); font-size: 12pt\">Willing to take on additional responsibilities, learn new skills, and grow with the company.</span><span style=\"color: rgb(24, 33, 53); font-size: 12pt; font-weight: bold\"><br></span></li>\n<li><span style=\"color: rgb(24, 33, 53); font-size: 12pt; font-weight: bold\">Preferred (Not Essential):<span> </span></span><span style=\"color: rgb(24, 33, 53); font-size: 12pt\">Familiarity with bookkeeping and payroll.</span></li>\n</ul>\n<p><span style=\"color: rgb(148, 118, 255); font-size: 14pt; font-weight: bold\"><br></span><span style=\"color: rgb(148, 118, 255); font-size: 14pt; font-weight: bold\">Buddle Benefits Included</span></p>\n<p><span style=\"font-size: 14pt\">Health insurance</span></p>\n<p><span style=\"font-size: 14pt\">Internet allowance</span></p>\n<p><span style=\"font-size: 14pt\">KPI incentive program</span></p>\n<p><span style=\"font-size: 14pt\">Fortnightly virtual happy hour </span></p>\n<p><span style=\"font-size: 14pt\">Annual group offsites</span></p>",
"compensation": null,
"departmentId": "18575",
"locationType": "1",
"seekPromoted": false,
"jobCategoryId": null,
"jobOpeningName": "Short-term Rental Guest Reservations Coordinator",
"departmentLabel": "Buddle - Ops Team",
"jobOpeningStatus": "Open",
"minimumExperience": "Experienced",
"jobOpeningShareUrl": "https://buddle.bamboohr.com/careers/191",
"employmentStatusLabel": "Full-Time"
}
}