Home › Companies › Hcwt Fa Us2 Oraclecloud Com CX › Service Engineer 4
Service Engineer 4
Hcwt Fa Us2 Oraclecloud Com CX · Southfield, MI, United States; DIAM Southfield · Hybrid · Active · $123,000–$153,000 / year · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Hcwt Fa Us2 Oraclecloud Com CX |
| Title | Service Engineer 4 |
| Normalized title | - |
| Department / team | Sales |
| Location | Southfield, MI, United States |
| Work model | Hybrid / Hybrid |
| Employment type | Full Time |
| Salary | $123,000–$153,000 / year |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-06-05 / 2026-06-06 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Hcwt Fa Us2 Oraclecloud Com CX. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Southfield. | Open |
| Department jobs | Active postings in Sales. | Open |
| Work model jobs | Active Hybrid postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Hcwt Fa Us2 Oraclecloud Com CX |
| Source | 168cfd2d-3899-4d0d-80f2-80f66f0a4471 |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
JOB SUMMARY:
The Service Engineer 4 sets the technical standard for customer-facing warranty improvement and root cause identification across field quality, service, installation/startup, repair, and training activities within the assigned function. This role serves as a senior technical expert responsible for advanced vehicle system-level testing, data acquisition, hypothesis development, and data analysis to identify complex warranty concerns and strengthen diagnostic capability.
The position provides high-level technical guidance, mentors team members, and collaborates cross-functionally with internal and external stakeholders to improve processes, diagnostic strategies, and overall service performance.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Establish and support technical standards for warranty improvement activities and root cause identification across service engineering functions. Utilize advanced data analysis and visualization techniques to analyze large datasets and identify trends related to warranty performance and field quality concerns. Prepare and present technical reports and findings to internal and external customers using advanced vehicle system knowledge. Develop technical hypotheses from complex data and engineering information to determine root causes of warranty issues. Perform vehicle testing, instrumentation setup, data acquisition, and analysis to evaluate system-level performance and failure modes. Develop next-level service strategies and coach team members on implementation and continuous improvement initiatives. Lead and support cross-functional investigations involving Engineering, Manufacturing, Sales, Quality, and customer organizations. Negotiate and support warranty cost recovery discussions with customers when required. Develop new investigative methodologies, analytics models, and diagnostic frameworks when existing processes are insufficient. Standardize best practices, technical procedures, and departmental diagnostic strategies to improve efficiency and performance. Mentor and train colleagues to strengthen technical capability within the team.
QUALIFICATIONS:
Bachelor’s degree in engineering or a related field 8+ years of technical automotive experience in Vehicle systems diagnostics, service engineering, field quality engineering or related
SKILLS AND ABILITIES:
Strong analytical capability using mathematical and computational techniques to analyze large datasets. Advanced vehicle component and system diagnostic knowledge. Ability to perform data acquisition, analysis, and interpretation for complex technical issues. Effective presentation and communication skills with internal and external customers, including executive-level audiences. Working knowledge of automotive regulations such as NHTSA and FMVSS requirements. Leadership capability to coordinate multi-functional technical projects involving DENSO and OEM partners. Proficiency with business intelligence tools and data analysis platforms.
BENEFITS SUMMARY:
Medical, Dental, Vision, Prescription Drug plans 401K with 4% Company Match Vacation/PTO and 13 paid Holidays Bonus Program FSA/HSA and Dependent Care Programs Company provided Life, Disability, ADD and Business Travel Insurance Various No Cost Wellness & Chronic Condition Management Programs Various Optional Insurance programs such as legal, identity theft, critical illness, etc. Tuition Reimbursement Career Development and Ongoing Training Employee Assistance Program Employee Spotlight and Recognition Program Volunteer Opportunities Onsite Fitness Center (vary by location) Cafeteria and food markets (vary by location) Onsite Health Clinic and Pharmacy (vary by location)
Annual salary: $123,000 – $153,000
Full job record
| Job ID | 1b6c7811ee201e3d66a25a5ccea716ed4d089da2 |
| Org ID | 1048ddde-8cbb-4ea0-820f-91f501b74b35 |
| Source ID | 168cfd2d-3899-4d0d-80f2-80f66f0a4471 |
| Board ID | 168cfd2d-3899-4d0d-80f2-80f66f0a4471 |
| Provider | oracle_hcm |
| Provider Job Key | 24429 |
| Title | Service Engineer 4 |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Southfield, MI, United States; DIAM Southfield |
| Department | Sales |
| Team | — |
| Employment Type | full_time |
| Workplace Type | hybrid |
| Remote Policy | hybrid |
| Country | United States |
| Region | MI |
| City | Southfield |
| Salary Raw | Description JOB SUMMARY: The Service Engineer 4 sets the technical standard for customer-facing warranty improvement and root cause identification across field quality, service, installation/startup, repair, and training activities within the assigned function. This role serves as a senior technical expert responsible for advanced vehicle system-level testing, data acquisition, hypothesis development, and data analysis to identify complex warranty concerns and strengthen diagnostic capability. The position provides high-level technical guidance, mentors team members, and collaborates cross-functionally with internal and external stakeholders to improve processes, diagnostic strategies, and overall service performance. ESSENTIAL DUTIES AND RESPONSIBILITIES Establish and support technical standards for warranty improvement activities and root cause identification across service engineering functions. Utilize advanced data analysis and visualization techniques to analyze large datasets and identify trends related to warranty performance and field quality concerns. Prepare and present technical reports and findings to internal and external customers using advanced vehicle system knowledge. Develop technical hypotheses from complex data and engineering information to determine root causes of warranty issues. Perform vehicle testing, instrumentation setup, data acquisition, and analysis to evaluate system-level performance and failure modes. Develop next-level service strategies and coach team members on implementation and continuous improvement initiatives. Lead and support cross-functional investigations involving Engineering, Manufacturing, Sales, Quality, and customer organizations. Negotiate and support warranty cost recovery discussions with customers when required. Develop new investigative methodologies, analytics models, and diagnostic frameworks when existing processes are insufficient. Standardize best practices, technical procedures, and departmental diagnostic strategies to improve efficiency and performance. Mentor and train colleagues to strengthen technical capability within the team. QUALIFICATIONS: Bachelor’s degree in engineering or a related field 8+ years of technical automotive experience in Vehicle systems diagnostics, service engineering, field quality engineering or related SKILLS AND ABILITIES: Strong analytical capability using mathematical and computational techniques to analyze large datasets. Advanced vehicle component and system diagnostic knowledge. Ability to perform data acquisition, analysis, and interpretation for complex technical issues. Effective presentation and communication skills with internal and external customers, including executive-level audiences. Working knowledge of automotive regulations such as NHTSA and FMVSS requirements. Leadership capability to coordinate multi-functional technical projects involving DENSO and OEM partners. Proficiency with business intelligence tools and data analysis platforms. BENEFITS SUMMARY: Medical, Dental, Vision, Prescription Drug plans 401K with 4% Company Match Vacation/PTO and 13 paid Holidays Bonus Program FSA/HSA and Dependent Care Programs Company provided Life, Disability, ADD and Business Travel Insurance Various No Cost Wellness & Chronic Condition Management Programs Various Optional Insurance programs such as legal, identity theft, critical illness, etc. Tuition Reimbursement Career Development and Ongoing Training Employee Assistance Program Employee Spotlight and Recognition Program Volunteer Opportunities Onsite Fitness Center (vary by location) Cafeteria and food markets (vary by location) Onsite Health Clinic and Pharmacy (vary by location) Annual salary: $123,000 – $153,000 |
| Salary Min | 123,000 |
| Salary Max | 153,000 |
| Salary Currency | USD |
| Salary Period | year |
| Source URL | https://hcwt.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/24429 |
| Apply URL | https://hcwt.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/24429 |
| First Seen At | 2026-06-06 10:55:07Z |
| Last Seen At | 2026-06-06 19:24:48Z |
| Last Checked At | 2026-06-06 19:24:48Z |
| Last Changed At | 2026-06-06 10:55:07Z |
| Inactive At | — |
| Source Posted At | 2026-06-05 21:09:14Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=hcwt.fa.us2.oraclecloud.com|CX/date=2026-06-06/2026-06-06T19-24-43-569Z-db1ec32b7ad5d58c2a20876111d974228669a1c4a7642f85d658fc74fb7d276a.json |
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