Customer Service Associate | On-site | BGC, Taguig

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    "html_title": "Peak Support LLC - Customer Service Associate | On-site | BGC, Taguig",
    "description_html": "<p><br></p><p>Are you passionate about delivering high-quality customer experiences and ready to grow your career in a company that truly values its people? Peak Support is looking for dedicated <strong>Customer Service Associates </strong>who are committed to excellence and <strong>excited to work onsite</strong> as part of a collaborative and high-performing team.</p><p><br></p><p>Join us and be part of an environment where quality, professionalism, and continuous growth come first.</p><p><br></p><p><strong>What We’re Looking For</strong></p><p><br></p><p><strong>We’re seeking individuals who are:</strong></p><ul><li>Proven in delivering excellent customer service within the BPO industry</li><li>Equipped with strong oral and written communication skills</li><li>Experienced in providing support across multiple channels (voice, chat, email)</li><li>Quality-driven, with a keen attention to detail and a commitment to delivering the best customer experience</li><li>Comfortable working in a fast-paced, onsite environment</li><li>Flexible and open to voice, non-voice, or blended programs</li><li>Knowledgeable in Microsoft Office applications (with at least average MS Excel skills)</li><li>Strong in problem-solving, critical thinking, and information delivery</li><li>Organized, reliable, and able to work with minimal supervision</li><li>Willing to complete required training and continuously improve performance</li><li>Open to working shifting schedules, weekends, and holidays onsite</li></ul>",
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    "requirements_html": "<p><br></p><p><strong>What Success Looks Like</strong></p><p><br></p><p>To thrive in this role, you should have:</p><ul><li>At least 1 year of BPO experience</li><li>A strong sense of empathy, active listening, and professionalism, ensuring every customer interaction meets quality standards</li><li>The ability to make sound decisions and resolve issues effectively using independent judgment</li><li>A collaborative mindset, able to work closely with teammates, supervisors, and leadership</li><li>Adaptability to a dynamic, onsite work environment where priorities may shift</li><li>A genuine commitment to delivering accurate, efficient, and high-quality service every time</li></ul><p><br></p><p><strong>? Why Join Us Onsite?</strong></p><p><br></p><p>Working onsite gives you the opportunity to collaborate closely with your team, receive real-time support, and build stronger connections—all while enhancing your skills in a structured and engaging work environment.</p><p><br></p><p><strong>Peak Support and our Work-from-Home PLUS model</strong></p><p><br></p><p>At Peak Support, we are dedicated to providing exceptional service to our clients <em>and</em> an exceptional work environment for our team members.</p><p><br></p><p>We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.</p>",
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