Engagement Director - Microsoft Azure

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  "last_changed_at": "2026-05-29T06:59:47.613Z",
  "active_status": "active"
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  "language": "en",
  "location": {
    "raw": "Toronto, Ontario",
    "city": "Toronto",
    "region": "ON",
    "country": "Canada",
    "is_remote": true,
    "confidence": 0.85
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    "countries": [
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  "remote_policy": "remote",
  "salary_period": "year",
  "workplace_type": "remote",
  "salary_currency": "CAD"
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{
  "lists": [
    {
      "text": "What You Will Be Doing: ",
      "content": "<div>\n<p><strong>Driving Business Success:</strong></p>\n\n<li>Responsible for Engagement Management by focusing on client relationships, cross-sell and up-sell opportunities, thereby contributing to additional business within the portfolio.</li>\n<li>Demonstrates professionalism and leadership in representing TTEC Digital to customers and vendors.</li>\n<li>Acts as an Executive Sponsor on multiple projects and programs. Guides complex, strategic initiatives.</li>\n<li>Owns, plans, and leads Enterprise Projects &amp; Programs across complex, large transformation engagements.</li>\n<li>Responsible for North America (NA) and Global Delivery Center (Nearshore / Offshore) collaboration and driving work cohesion. Responsible for driving and executing on tangible metrics around offshore contribution to business.</li>\n<li>Meets/exceeds billable expectation as determined by management (up to 25%)</li>\n<li>Owns Profit/Loss across a portfolio of projects with a focus on contribution margin &amp; realization while ensuring delivery against the company budget.</li>\n<li>Owns Profit/Loss across a portfolio of projects with a focus on contribution margin &amp; realization while ensuring delivery against the company budget</li>\n\n<div>\n<p><strong>Client Relations:</strong></p>\n\n<li>Oversees, leads, and guides end-to-end successful delivery of multiple parallel programs with laser focus around scope, client objectives, budget, and timeline, thereby ensuring both Client and Project Success.</li>\n<li>Responsible for detailed delivery reviews, feedback, quality, risk mitigations, mentoring and guidance across multiple programs and guiding the teams across risks, issues, and roadblocks.</li>\n<li>Responsible for owning, managing, and solving customer escalations by analyzing the issues, doing root cause analysis, managing multiple stakeholder expectations, and bridging gaps.</li>\n<li>Drives Customer Satisfaction &amp; Reference-ability by being a trusted advisor to customers and leading by example.</li>\n\n<div>\n<p style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 11pt; font-family: Calibri, sans-serif;\"><strong>Leadership and Collaboration:</strong></p>\n\n<li>Collaborates with the VP of Consulting &amp; Delivery and VP of PMO to implement strategic process improvement initiatives, implementing new tools and templates, delivery excellence initiatives, and estimation refinement through continuous improvement</li>\n<li>Collaborates with Capability Directors and Managers, PMO on staffing projects effectively, resource management and feedback, bookings, hiring plans, and skills development.</li>\n<li>Collaborates with Sales and PSAs on SOWs, estimation reviews, and approvals, best practices in sales/delivery collaboration, and process improvements in sales/delivery collaboration.</li>\n<li>Provides leadership, coaching, fostering a culture of accountability, professional development, high-performance, resourcefulness, and ethical behavior.</li>\n<li>Provides thought leadership, SME knowledge, and consulting and delivery industry best practices.</li>\n\n<div><strong>Project Supervisory Responsibilities:</strong></div>\n<div>\n\n<li>This position will provide work direction, feedback, and drive accountability of all resources (PMs, PSAs, Seniors, Consultants, Associates, etc.) across multiple projects and programs.</li>\n\n</div>\n<div>&nbsp;</div>\n</div>\n<p>&nbsp;</p>\n</div>\n<p><strong>&nbsp;</strong></p>\n<p>&nbsp;</p>\n</div>"
    },
    {
      "text": "What You Will Bring: ",
      "content": "\n<li>Bachelor’s degree in computer science, business or related area preferred—equivalent experience considered.</li>\n<li>10+ years of enterprise delivery experience, including experience of leading or managing large programs ($3M+, 12-15 months+ duration, 15+ team members), preferably with Microsoft tools.</li>\n<li>5+ years of engagement management experience. Any past client-partner, sales portfolio, or account management experience is a bonus.</li>\n<li>5+ years of experience in leading or working with offshore teams preferred</li>\n<li>Advanced proficiency and/or certification on Project Management and different Project Management styles like Agile, Scrum, Waterfall, Hybrid etc., is preferred</li>\n<li>Employee is required to travel to business and customer locations, locally and/or nationally, up to 30%.</li>\n\n<p><strong>Delivery Leadership: Focus on one or more of the following Microsoft Azure pillars</strong></p>\n<p>Proven delivery experience in managing delivery portfolios of $10M+ and experience in leading and managing multiple parallel large, complex data transformation programs. Global experience preferred.</p>\n<p><strong>Data &amp; AI Focus</strong></p>\n\n<li>8+ years of software implementation with data transformation, data warehousing experience, preferably in a consulting/professional services environment.</li>\n\n<p><strong>Infrastructure / Platform Focus</strong></p>\n\n<li>8+ years of software implementation experience leading enterprise application modernization, cloud-native development, API/integration programs, and digital platform initiatives, preferably in a consulting/professional services environment.</li>\n\n<p><strong>Digital Innovation / Custom Solutions (Applications)</strong></p>\n\n<li>8+ years of infrastructure and cloud transformation delivery experience, including Azure migrations, landing zone implementations, hybrid networking, identity/security programs, and operational modernization, preferably in a consulting/professional services environment.</li>\n\n<p>&nbsp;</p>"
    }
  ],
  "country": "CA",
  "createdAt": 1779202606458,
  "updatedAt": null,
  "categories": {
    "team": "Delivery",
    "location": "Toronto, Ontario",
    "commitment": "Full-Time",
    "department": "Microsoft",
    "allLocations": [
      "Toronto, Ontario"
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  "salaryRange": {
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    "currency": "CAD",
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