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Customer Service Representative

Sila · Norfolk, VA · On Site · Active · $18–$20 / hour · Lever

Job facts

Field	Value
Company	Sila
Title	Customer Service Representative
Normalized title	-
Department / team	Guy Smith Home Services / CSR
Location	Norfolk, VA, United States
Work model	On Site
Employment type	Full Time
Salary	$18–$20 / hour
Status	active
ATS provider	Lever
Posted / first seen	2025-04-24 / 2026-05-29
Changed / last seen	2026-05-29 / 2026-06-06

Related slices

Page	What it contains	Open
Company jobs	Active postings from Sila.	Open
Company breakdowns	Role, location, ATS, and work model facets for this company.	Open
ATS provider jobs	Active postings observed through Lever.	Open
Provider filtered search	The same provider as a filtered job collection.	Open
City jobs	Active postings in Norfolk.	Open
Department jobs	Active postings in Guy Smith Home Services.	Open
Work model jobs	Active On Site postings.	Open
Lifecycle events	Open, update, close, and reopen events for this posting.	Open
Original posting	Canonical source or apply URL captured from the ATS.	Open

Linked records

Company	Sila
Source	421bbdce-c62b-44ac-96af-5101d61c154a
ATS provider	Lever

Description

Customer Service Representative (CSR) Guy Smith Home Services – Norfolk, VA Looking for a customer service role where your work actually matters and the phones stay busy? For nearly 60 years, Guy Smith Home Services has been a trusted residential service provider serving homeowners across the Hampton Roads area. Our success is driven by skilled technicians in the field—and strong Customer Service Representatives who keep the operation running smoothly. When customers call us, you’re the first voice they hear and a key part of the customer experience. We’re looking for a Customer Service Representative who can handle a fast-paced environment, communicate clearly, and take pride in helping customers while keeping schedules full and memberships growing. What You’ll Do Respond to customer requests, resolve issues and promote the company Convert incoming customer calls into booked service appointments Outbound calling to our customers to schedule appointments Develop a proven track record in customer service. Participate in training so that you grow and develop as a professional Maintain and update our customer database with complete and accurate information Maintain communication with dispatch and your manager What We’re Looking For

Full job record

Job ID	1b5361576a659a48d10e1df5f120cd19d32ab841
Org ID	8b66b124-5f7e-44f5-a55e-a4d645397dbd
Source ID	421bbdce-c62b-44ac-96af-5101d61c154a
Board ID	421bbdce-c62b-44ac-96af-5101d61c154a
Provider	lever
Provider Job Key	8eece352-d258-4247-9b84-9f5514a45361
Title	Customer Service Representative
Normalized Title	—
Status	active
Active	yes
Location Text	Norfolk, VA
Department	Guy Smith Home Services
Team	CSR
Employment Type	Full-time
Workplace Type	on_site
Remote Policy	—
Country	United States
Region	VA
City	Norfolk
Salary Raw	USD 18-20 per-hour-wage
Salary Min	18
Salary Max	20
Salary Currency	USD
Salary Period	hour
Source URL	https://jobs.lever.co/sila/8eece352-d258-4247-9b84-9f5514a45361
Apply URL	https://jobs.lever.co/sila/8eece352-d258-4247-9b84-9f5514a45361/apply
First Seen At	2026-05-29 06:59:50Z
Last Seen At	2026-06-06 20:02:25Z
Last Checked At	2026-06-06 20:02:25Z
Last Changed At	2026-05-29 06:59:50Z
Inactive At	—
Source Posted At	2025-04-24 15:19:35Z
Source Updated At	—
Raw Payload Uri	s3://job-postings-prod-raw-590183727216/raw/provider=lever/board=sila/date=2026-06-06/2026-06-06T20-02-21-978Z-ffa548c852c0b106224f5c51c622ef13a7f892516cdde3e08241c7cd32c43d59.json

Event Fields

{
  "content_hash": "a0433671f950bbdf22cd30ee949d86bcddcd901ae0d258c839c441a2c653d755",
  "source_hash": "41e3e75e38e8ae0e2e0b4c753c0eb4562f0065e8e3b49d9dbcbf378953792362",
  "last_changed_at": "2026-05-29T06:59:50.984Z",
  "active_status": "active"
}

Parsed Structured

{
  "language": "en",
  "location": {
    "raw": "Norfolk, VA",
    "city": "Norfolk",
    "region": "VA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": 20,
  "salary_min": 18,
  "inferred_at": "2026-06-06T20:02:25.337Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Norfolk, VA",
      "city": "Norfolk",
      "region": "VA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": "on_site",
  "salary_currency": "USD"
}

Extensions

{}

Native Structured

{
  "lists": [],
  "country": null,
  "createdAt": 1745507975443,
  "updatedAt": null,
  "categories": {
    "team": "CSR",
    "location": "Norfolk, VA",
    "commitment": "Full-time",
    "department": "Guy Smith Home Services",
    "allLocations": [
      "Norfolk, VA"
    ]
  },
  "salaryRange": {
    "max": 20,
    "min": 18,
    "currency": "USD",
    "interval": "per-hour-wage"
  },
  "workplaceType": "onsite"
}

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