Head of Finance and Payment Operations

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    "description": "<p><span style=\"font-size: 14pt; font-weight: bold\">About CarePay</span></p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">The growth engine for visionary health insurers worldwide</span></p>\n<p>CarePay helps insurers launch new markets and segments - faster, leaner, and with full control. From first pilot to scaled operations, we power growth with the tech and support to get you there.</p>\n<p><br></p>\n<p>Founded in Kenya in 2015, CarePay started by solving real-world challenges in health insurance - disconnected systems, high costs, and limited access. What began as a mobile health wallet now powers end-to-end health insurance operations in Kenya and the Middle East.</p>\n<p><br></p>\n<p>By digitizing and automating claims and payments, we help insurers get the data insights they need to make their portfolio profitable &amp; ensure good care coverage, we help hospitals get paid faster and reduce costs. We put members in control with real-time access to benefits, claims, and coverage - improving trust and unlocking new health insurance models.</p>\n<p><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">Role Description</span></p>\n<p><br><br></p>\n<p>The <span style=\"font-weight: bold\">Head of Finance &amp; Payment Operations </span>is a senior leadership role that sits at the intersection of financial stewardship and operational execution. You will own CarePay’s East Africa financial health end-to-end — from strategic planning and investor reporting to accounting, tax compliance, and treasury — while simultaneously leading the Payment Operations function that sits at the heart of what we do: moving money reliably, compliantly, and at scale across healthcare ecosystems in Kenya and the Middle East.</p>\n<p><br></p>\n<p>This is a rare opportunity for a commercially minded finance leader who thrives on complexity, understands the unique demands of fintech and health insurance, and is ready to be a critical voice in shaping CarePay’s next phase of growth. You will be a trusted partner to the Managing Director and a key member of the Management Team. </p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Reporting to: </span>CEO</p>\n<p><span style=\"font-weight: bold\">Directly supervises: </span>Finance Team, Payment Operations Team</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Finance Leadership</span></p>\n<ul>\n<li>Own all Kenya financial planning, reporting, and analysis — including P&amp;L, balance sheet, cash flow, and quarterly re-forecasting — delivered with accuracy and on time.</li>\n<li>Lead statutory reporting, audits, and compliance with IFRS and local tax regulatory requirements (including PAYE, withholding tax, and VAT) across all CarePay Kenya</li>\n<li>Drive financial and management reporting for CarePay's licensed claims subsidiary and collaborate with group finance functions across CarePay’s international operations.</li>\n<li>Lead annual budgeting and multi-year financial modelling; present strategic financial insights and recommendations to the executive team and board.</li>\n<li>Develop, implement and maintain financial policy frameworks, internal controls, and governance processes that meet both statutory requirements and best practice for a regulated fintech.</li>\n<li>Oversee treasury, working capital management, and banking relationships; ensure liquidity and capital efficiency across the business.</li>\n<li>Support deal structuring, pricing analysis, and commercial negotiations as a core member of the executive team.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Payment Operations</span></p>\n<ul>\n<li>Lead and continuously improve the end-to-end payment operations function, including claims disbursements, provider payments, premium collections, and mobile money integrations.</li>\n<li>Own payment SLAs, reconciliation accuracy, and exception management; design and enforce payment procedures and controls that ensure timeliness, accuracy, and compliance.</li>\n<li>Collaborate closely with Product and Technology to improve payment infrastructure, automate manual processes, and scale operations as CarePay enters new markets and segments.</li>\n<li>Manage relationships with payment service providers, mobile network operators, banks, and insurance regulatory counterparts relevant to fund flows.</li>\n<li>Ensure payment operations meet all regulatory and AML/KYC obligations across operating jurisdictions; proactively identify and mitigate operational and financial risk.</li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">People &amp; Organizational Leadership</span></p>\n<ul>\n<li>Build, mentor, and manage high-performing Finance and Payment Operations teams; set clear objectives, provide continuous feedback, and develop talent at every level.</li>\n<li>Serve as a visible and trusted member of the Management Team (MT); contribute commercial and operational expertise to company-wide strategy, business development, and key decisions.</li>\n<li>Champion a culture of accountability, operational excellence, and continuous improvement across both functions.</li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Requirements</span></p>\n<ul>\n<li>10+ years of progressive finance leadership experience, with at least 3 years in a senior finance role within fintech, insurtech, or digital health — ideally with exposure to both East Africa and the Middle East.</li>\n<li>Demonstrable experience owning or closely overseeing payment operations in a regulated environment — including mobile money, claims payments, or insurance premium flows.</li>\n<li>Deep technical knowledge of IFRS, IAS, and statutory reporting requirements in Kenya; familiarity with insurance regulatory frameworks (IRA) is a strong advantage.</li>\n<li>Proven track record of hands-on financial management — you have personally owned accounting, controls, audits, and cash management, not just supervised them.</li>\n<li>Strong commercial acumen: experience in deal structuring, pricing strategy, investor reporting, and partnership negotiations in a growth-stage or scale-up environment.</li>\n<li>Experienced people leader who has built and developed finance or operations teams; comfortable setting strategy while remaining hands-on where needed.</li>\n<li>Professional qualification required: CPA (K), ACCA, CA, or equivalent. MBA or additional qualifications in finance, strategy, or insurance are advantageous.</li>\n<li>High integrity, sound judgment, and the ability to operate effectively in a fast-moving, cross-cultural, international environment — with a genuine commitment to CarePay’s mission of giving everyone the power to care.</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">Why join us?</span></p>\n<p>We're transforming the healthcare insurance sector through cutting-edge fintech solutions. Our platform connects patients, premium payers, insurers, and healthcare providers, reducing costs and enhancing transparency across the entire healthcare value chain.</p>\n<p><br></p>\n<p>Come work in an innovation-driven culture where collaboration is valued and your ideas can shape the future of healthcare access.</p>\n<p><br></p>\n<p>We provide competitive compensation, professional development opportunities and the change to work with cutting-edge technology while making meaningful impact.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Ready to give everyone the power to care? Join us.</span></p>",
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