Client Support Specialist (SPS/On-site)

{
  "content_hash": "901aa9cd90af403151f45655f19d9b6efba695fb130b452c2323be4052eab0a9",
  "source_hash": "cb28bbd996eb78f3823b6c9e6512a91f0895b64428c7936dabfdfa26d0f533da",
  "last_changed_at": "2026-05-30T05:48:30.267Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "San Pedro Sula, Cortes, 21101, Honduras",
    "city": "San Pedro Sula",
    "region": "Cortes",
    "country": null,
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T08:51:51.069Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "San Pedro Sula, Cortes, 21101, Honduras",
      "city": "San Pedro Sula",
      "region": "Cortes",
      "country": null,
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": []
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": "on_site",
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "44",
    "isRemote": null,
    "location": {
      "city": "San Pedro Sula",
      "state": "Cortes"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18625",
    "locationType": "0",
    "jobOpeningName": "Client Support Specialist (SPS/On-site)",
    "departmentLabel": "Reclutamiento",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "San Pedro Sula",
      "state": "Cortes",
      "postalCode": "21101",
      "addressCountry": "Honduras"
    },
    "datePosted": "2022-06-20",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"color: #222222; font-size: 16px; font-family: Arial, sans-serif;\">The Client Support Specialist position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding clients' products or services.</span></p>\r\n<p><span style=\"color: #222222; font-size: 16px; font-family: Arial, sans-serif;\"> </span></p>\r\n<p><span style=\"font-weight: bold;\"><span style=\"color: #222222; font-size: 18px; font-family: Arial, sans-serif;\">Responsibilities</span></span></p>\r\n<ul>\r\n<li><span style=\"color: #222222; font-size: 13px;\"> </span><span style=\"color: #222222; font-size: 16px; font-family: Arial, sans-serif;\">Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.</span></li>\r\n<li><span style=\"color: #222222; font-size: 13px;\"> </span><span style=\"color: #222222; font-size: 16px; font-family: Arial, sans-serif;\">Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.</span></li>\r\n<li><span style=\"color: #222222; font-size: 13px;\"> </span><span style=\"color: #222222; font-size: 16px; font-family: Arial, sans-serif;\">Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.</span></li>\r\n<li><span style=\"color: #222222; font-size: 13px;\"> </span><span style=\"color: #222222; font-size: 16px; font-family: Arial, sans-serif;\">Prepare accurate work including appropriately notating accounts as required.</span></li>\r\n<li><span style=\"color: #222222; font-size: 13px;\"> </span><span style=\"color: #222222; font-size: 16px; font-family: Arial, sans-serif;\">Participate in activities designed to improve customer satisfaction and business performance.</span></li>\r\n<li><span style=\"color: #222222; font-size: 13px;\"> </span><span style=\"color: #222222; font-size: 16px; font-family: Arial, sans-serif;\">Track, document and retrieve information in the call tracking database.</span></li>\r\n<li><span style=\"color: #222222; font-size: 13px;\"> </span><span style=\"color: #222222; font-size: 16px; font-family: Arial, sans-serif;\">Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.</span></li>\r\n</ul>\r\n<p><span style=\"color: #222222; font-size: 16px; font-family: Arial, sans-serif;\"> </span></p>\r\n<p><span style=\"font-weight: bold;\"><span style=\"color: #222222; font-size: 18px; font-family: Arial, sans-serif;\">Benefits</span></span></p>\r\n<ul>\r\n<li><span style=\"color: #222222; font-size: 13px;\"> </span><span style=\"color: #222222; font-size: 16px; font-family: Arial, sans-serif;\">Flexible schedules</span></li>\r\n<li><span style=\"color: #222222; font-size: 13px;\"> </span><span style=\"color: #222222; font-size: 16px; font-family: Arial, sans-serif;\">2 days off</span></li>\r\n<li><span style=\"color: #222222; font-size: 13px;\"> </span><span style=\"color: #222222; font-size: 16px; font-family: Arial, sans-serif;\">Meal subsidy</span></li>\r\n<li><span style=\"color: #222222; font-size: 13px;\"> </span><span style=\"color: #222222; font-size: 16px; font-family: Arial, sans-serif;\">Free transportation</span></li>\r\n<li><span style=\"color: #222222; font-size: 13px;\"> </span><span style=\"color: #222222; font-size: 16px; font-family: Arial, sans-serif;\">Discounts and memberships</span></li>\r\n<li><span style=\"color: #222222; font-size: 13px;\"> </span><span style=\"color: #222222; font-size: 16px; font-family: Arial, sans-serif;\">Awesome bonuses</span></li>\r\n<li><span style=\"color: #222222; font-size: 13px;\"> </span><span style=\"color: #222222; font-size: 16px; font-family: Arial, sans-serif;\">Career growth opportunities</span></li>\r\n</ul>\r\n<p><span style=\"color: #222222; font-size: 16px; font-family: Arial, sans-serif;\"> </span></p>\r\n<p><span style=\"color: #222222; font-size: 16px; font-family: Arial, sans-serif;\"> </span></p>\r\n<p><span style=\"font-weight: bold;\"><span style=\"color: #222222; font-size: 18px; font-family: Arial, sans-serif;\">Requirements</span></span></p>\r\n<ul>\r\n<li><span style=\"color: #222222; font-size: 13px;\"> </span><span style=\"color: #222222; font-size: 16px; font-family: Arial, sans-serif;\">High School Diploma.</span></li>\r\n<li><span style=\"color: #222222; font-size: 13px;\"> </span><span style=\"color: #222222; font-size: 16px; font-family: Arial, sans-serif;\">High Level of English (85% or more).</span></li>\r\n<li><span style=\"color: #222222; font-size: 13px;\"> </span><span style=\"color: #222222; font-size: 16px; font-family: Arial, sans-serif;\">New Honduran ID.</span></li>\r\n<li><span style=\"color: #222222; font-size: 13px;\"> </span><span style=\"color: #222222; font-size: 16px; font-family: Arial, sans-serif;\">Strong computer navigation skills and PC Knowledge.</span></li>\r\n<li><span style=\"color: #222222; font-size: 13px;\"> </span><span style=\"color: #222222; font-size: 16px; font-family: Arial, sans-serif;\">Ability to effectively communicate, both written and verbally.</span></li>\r\n<li><span style=\"color: #222222; font-size: 13px;\"> </span><span style=\"color: #222222; font-size: 16px; font-family: Arial, sans-serif;\">Tolerance for repetitive work in a fast-paced, high-production work environment.</span></li>\r\n<li><span style=\"color: #222222; font-size: 13px;\"> </span><span style=\"color: #222222; font-size: 16px; font-family: Arial, sans-serif;\">Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.</span></li>\r\n</ul>",
    "compensation": null,
    "departmentId": "18625",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Client Support Specialist (SPS/On-site)",
    "departmentLabel": "Reclutamiento",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://gk.bamboohr.com/careers/44",
    "employmentStatusLabel": "Full-Time"
  }
}