Career Coach and Outreach Coordinator (Employment & Training Analyst, Senior)

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    "ShortDescriptionStr": "The Career Coach and Outreach Coordinator is responsible for guiding participants through workforce program enrollment, career planning, supportive service navigation, and employment readiness while leading outreach efforts that increase awareness of DeKalb WORKS workforce opportunities throughout the community. This position supports participant success by combining individualized coaching, case coordination, and community engagement to connect DeKalb County residents to employment, training, and career advancement opportunities.\nThe position serves as a key point of contact for participants, community organizations, training partners, and referral sources to ensure broad access to workforce services and successful participant outcomes.\n",
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    "ExternalDescriptionStr": "<p style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 18pt;\"><strong>Job Code: 92020 Salary Grade: 17 FLSA: Exempt&nbsp;</strong></span></span></p><p style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 18pt;\"><strong>$52,266 - $68,207 - $84,148</strong></span></span></p><p style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 18pt;\"><strong>Essential Duties and Responsibilities</strong></span></span></p><p style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 13.5pt;\"><strong>Career Coaching and Participant Support</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Conduct intake, orientation, and initial assessment of participants entering DeKalb WORKS programs.&nbsp;</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Develop individualized employment and career plans based on participant goals, skills, and barriers.&nbsp;</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Provide one-on-one coaching related to career exploration, goal setting, work readiness, and job retention.&nbsp;</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Assist participants with resume development, interview preparation, job search strategies, and workplace expectations.&nbsp;</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Monitor participant progress throughout training, employment, and follow-up periods.&nbsp;</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Connect participants to supportive services that reduce barriers to participation, including transportation, childcare referrals, work-related tools, and other approved supports.&nbsp;</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Maintain regular communication with participants to encourage engagement and successful completion.&nbsp;</span></li></ul><p style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 13.5pt;\"><strong>Case Coordination</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Maintain accurate participant records, service documentation, case notes, and follow-up activity in program systems.&nbsp;</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Ensure participant files are complete and compliant with program requirements.&nbsp;</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Coordinate referrals to training providers, employer partners, and supportive service resources.&nbsp;</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Track participant milestones, credentials earned, and employment outcomes.&nbsp;</span></li></ul><p style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 13.5pt;\"><strong>Outreach and Community Engagement</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Develop and implement outreach strategies to recruit eligible participants into DeKalb WORKS workforce programs.&nbsp;</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Represent DeKalb WORKS at community meetings, workforce events, schools, faith-based organizations, libraries, and partner agencies.&nbsp;</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Build relationships with referral partners including community-based organizations, educational institutions, and social service providers.&nbsp;</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Coordinate information sessions, workshops, and outreach presentations that explain available workforce opportunities.&nbsp;</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Support public awareness campaigns that promote workforce services to underserved populations.&nbsp;</span></li></ul><p style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 13.5pt;\"><strong>Program Promotion and Communications</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Assist in distributing outreach materials, flyers, digital communications, and program announcements.&nbsp;</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Support recruitment efforts for targeted workforce initiatives, sector-based training cohorts, youth programming, and special projects.&nbsp;</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Gather participant success stories and community feedback to strengthen outreach strategies.&nbsp;</span></li></ul><p style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 13.5pt;\"><strong>Collaboration and Reporting</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Collaborate with job developers, business services staff, and program leadership to align participant preparation with employment opportunities.&nbsp;</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Prepare outreach reports, recruitment summaries, and participant engagement updates.&nbsp;</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Participate in team meetings and program planning efforts.&nbsp;</span></li></ul><hr><p style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 18pt;\"><strong>Minimum Qualifications</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Bachelor’s degree in human services, workforce development, education, social work, public administration, or related field preferred.&nbsp;</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Experience in workforce development, case management, career counseling, outreach, education, or community engagement.&nbsp;</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Strong communication and relationship-building skills.&nbsp;</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Ability to work effectively with diverse populations and individuals facing barriers to employment.&nbsp;</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Strong organizational and documentation skills.&nbsp;</span></li></ul><hr><p style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 18pt;\"><strong>Preferred Knowledge</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Knowledge of <strong>Workforce Innovation and Opportunity Act</strong> workforce service models&nbsp;</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Understanding of workforce barriers and supportive service strategies&nbsp;</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Familiarity with DeKalb County community resources&nbsp;</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Experience using case management systems&nbsp;</span></li></ul><hr><p style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 18pt;\"><strong>Performance Measures</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Number of participants recruited&nbsp;</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Enrollment completion rates&nbsp;</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Participant retention in services &nbsp;</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Training completion outcomes&nbsp;</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Employment placements and follow-up engagement</span></li></ul><p>&nbsp;</p>",
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