Account Manager-Guest Management & Credentialing

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    "url": "https://ticketmanager.applytojob.com/apply/jobs/details/Sje9C6GYPe?&",
    "heading": "Live events are fun.  Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family—and they drive real business impact.\n Companies spend more than $600 billion each year on client entertainment. TicketManager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality—while maintaining compliance, control, and visibility across the organization.\n Built at the intersection of live events, technology, and enterprise operations, TicketManager makes client entertainment easy and measurable. Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences.\n TicketManager is trusted by thousands of global brands, including Anheuser-Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR.\n We’re also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers.\n Why Work at TicketManager\n At TicketManager, you’ll help build technology that brings people together through live experiences—while solving complex, real-world problems for the world’s best companies. We’re a fast-growing, profitable company that values ownership, collaboration, and excellence, and we’re building a team that’s passionate about making work impactful and fun.\n If you’re excited about live events, cutting-edge technology, and doing work that truly matters, you’ll feel right at home here.\n The Role\n The Account Manager, Guest Management & Credentialing is responsible for delivering successful client onboarding projects for our Event Management platform. This role blends project management, platform configuration, client training, and cross ‑ functional coordination to ensure each client launches smoothly and receives the value they were sold. You will guide customers through best practices, manage all timelines, resolve technical issues, and execute key project deliverables throughout the client’s event cycle.\n Responsibilities:   Support our Revenue team on assigned accounts to promote high levels of customer engagement, satisfaction, and product renewal  Guide clients through best ‑ practice workflows and platform solutions for TicketManager ’ s Event & Ticket Management system. Own project timelines, deliverables, and launch dates while coordinating cross ‑ functional teams. Provide client training, onboarding support, and timely issue resolution through the client’s lifecycle. Gather and translate client requirements into actionable technical tasks for internal teams. Execute configuration work, documentation, user acceptance testing, troubleshooting, and site design.\n Desired Skills and Experience: Bachelor’s degree required   2-4+ years of professional work experience in a collaborative, data-driven environment   Previous customer service and\\/or customer success experience preferred Sports, entertainment, and hospitality experience preferred Strong interpersonal skills: negotiating, influencing, and dealing effectively with people Excellent communication and organizational skills with the ability to manage multiple projects simultaneously Proven presentation and executive meeting planning Self-motivated person who can take directions and exceed expectations High personal integrity, ethics, and credibility Expertise with standard corporate software including JIRA, CRM, etc. Ability to work in a fast-paced environment while on-site with clients Technical aptitude with software configuration and troubleshooting. Experience with workflow ‑ driven SaaS platforms preferred Travel to assist current clients with their event needs for up to 2 weeks, x2-3 times a year (for marquee events such as Wimbledon, The Olympics, The Ryder Cup, Formula 1, The UEFA Champions League Finals, FIFA World Cup) TicketManager Highlights:  Location: Mesa, AZ Compensation: $65,000-$75,000 Base Salary & Bonus Eligibility Reports to: Senior Manager, Project Management Work Expectations : Role is In-Office, Monday-Friday Retirement: 401(k) & Company Match Health Benefits : Medical, Dental, Vision & Chiropractic Time Off: Unlimited PTO Interview Process: Multistage interview process with senior leaders across TicketManager to ensure strong alignment on role scope and expectations. Events: Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteering Perks: Fun, collaborative, in-office culture at our HQ with catered lunches and big company perks with the autonomy of a high-growth startup. Recognition: Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row. Recognized as one of the Best Places to Work by Inc. Magazine, The LA Business Journal, and Sports Business Journal 4.5 out of 5 Glassdoor rating Used by over 4,000 globally known companies including ~15% of the Fortune 500 \",\n \"datePosted\": \"2026-05-27\",\n \"validThrough\": \"2026-08-25\",\n \"employmentType\": \"FULL_TIME\",\n \"hiringOrganization\": {\n \"@type\": \"Organization\",\n \"name\": \"TicketManager\",\n \"sameAs\": \"https:\\/\\/www.ticketmanager.com\\/\",\n \"logo\": \"https:\\/\\/s3.amazonaws.com\\/resumator\\/customer_20160120164542_4P8QCFNP92HNJXUD\\/logos\\/20190709145116_tm_logo_no_tagline_sunlight.png\"\n },\n \"jobLocation\": {\n \"@type\": \"Place\",\n \"address\": {\n \"@type\": \"PostalAddress\",\n \"addressLocality\": \"Mesa\",\n \"addressRegion\": \"AZ\",\n \"postalCode\": \"85201\"\n }\n },\n \"experienceRequirements\": \"Mid Level\",\n \"uniqueJobCode\": \"job_20260218001234_KC8LLKC4BPBZFGJX\",\n \"baseSalary\": {\n \"@type\": \"MonetaryAmount\",\n \"currency\": \"USD\",\n \"value\": {\n \"@type\": \"QuantitativeValue\",\n \"unitText\": \"YEAR\",\n \"minValue\": 65000,\n \"maxValue\": 75000\n }\n }\n}\n « Back to Jobs\n TicketManager\n Account Manager-Guest Management & Credentialing",
    "html_title": "JazzHR » Job Listings",
    "canonical_url": "https://ticketmanager.applytojob.com/apply/Sje9C6GYPe/Account-ManagerGuest-Management-Credentialing",
    "description_html": "<h1 style=\"margin-top:16px;\"><span style=\"font-size:14pt;font-family:Calibri, sans-serif;\">Live events are fun. </span></h1><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family—and they drive real business impact. </span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Companies spend more than $600 billion each year on client entertainment. TicketManager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality—while maintaining compliance, control, and visibility across the organization. </span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Built at the intersection of live events, technology, and enterprise operations, TicketManager makes client entertainment easy and measurable. Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences. </span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">TicketManager is trusted by thousands of global brands, including Anheuser-Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR.</span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">We’re also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers.</span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Why Work at TicketManager</span></span></b></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">At TicketManager, you’ll help build technology that brings people together through live experiences—while solving complex, real-world problems for the world’s best companies. We’re a fast-growing, profitable company that values ownership, collaboration, and excellence, and we’re building a team that’s passionate about making work impactful and fun.</span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">If you’re excited about live events, cutting-edge technology, and doing work that truly matters, you’ll feel right at home here.</span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">The Role</span></span></b></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">The Account Manager, Guest Management & Credentialing is responsible for delivering successful client onboarding projects for our Event Management platform. This role blends project management, platform configuration, client training, and cross</span></span><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Cambria Math', serif;\">‑</span></span></span><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">functional coordination to ensure each client launches smoothly and receives the value they were sold. You will guide customers through best practices, manage all timelines, resolve technical issues, and execute key project deliverables throughout the client’s event cycle.</span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Responsibilities:  </span></span></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Support our Revenue team on assigned accounts to promote high levels of customer engagement, satisfaction, and product renewal  </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Guide clients through best</span></span><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Cambria Math', serif;\">‑</span></span></span><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">practice workflows and platform solutions for TicketManager</span></span><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">’</span></span><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">s Event & Ticket Management system.</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Own project timelines, deliverables, and launch dates while coordinating cross</span></span><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Cambria Math', serif;\">‑</span></span></span><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">functional teams.</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Provide client training, onboarding support, and timely issue resolution through the client’s lifecycle.</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Gather and translate client requirements into actionable technical tasks for internal teams.</span></span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Execute configuration work, documentation, user acceptance testing, troubleshooting, and site design.</span></span></span></span></span></li></ul><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\"><b>Desired Skills and Experience: </b></span></span></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Bachelor’s degree required  </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">2-4+ years of professional work experience in a collaborative, data-driven environment  </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Previous customer service and/or customer success experience preferred</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Sports, entertainment, and hospitality experience preferred </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Strong interpersonal skills: negotiating, influencing, and dealing effectively with people</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Excellent communication and organizational skills with the ability to manage multiple projects simultaneously </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Proven presentation and executive meeting planning</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Self-motivated person who can take directions and exceed expectations </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">High personal integrity, ethics, and credibility</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Expertise with standard corporate software including JIRA, CRM, etc.</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Ability to work in a fast-paced environment while on-site with clients </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Technical aptitude with software configuration and troubleshooting.</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Experience with workflow</span></span><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Cambria Math', serif;\">‑</span></span></span><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">driven SaaS platforms preferred</span></span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Travel to assist current clients with their event needs for up to 2 weeks, x2-3 times a year (for marquee events such as Wimbledon, The Olympics, The Ryder Cup, Formula 1, The UEFA Champions League Finals, FIFA World Cup)</span></span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">TicketManager Highlights: </span></span></b></span></span></span><ul><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Location: </span></span></b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Mesa, AZ</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Compensation: </span></span></b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">$65,000-$75,000 Base Salary & Bonus Eligibility </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Reports to:</span></span></b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\"> Senior Manager, Project Management </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Work</span></span></b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\"> <b>Expectations</b>: Role is In-Office, Monday-Friday </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Retirement: </span></span></b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">401(k) & Company Match</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Health Benefits</span></span></b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">: Medical, Dental, Vision & Chiropractic</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Time Off: </span></span></b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Unlimited PTO</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Interview Process: </span></span></b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Multistage interview process with senior leaders across TicketManager to ensure strong alignment on role scope and expectations.</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Events: </span></span></b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteering</span></span> </span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Perks: </span></span></b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Fun, collaborative, in-office culture at our HQ with catered lunches and big company perks with the autonomy of a high-growth startup.</span></span></span></span></span></li></ul><ul style=\"margin-bottom:11px;\"><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Recognition: </span></span></b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row. Recognized as one of the Best Places to Work by Inc. Magazine, The LA Business Journal, and Sports Business Journal </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">4.5 out of 5 Glassdoor rating</span></span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Used by over 4,000 globally known companies including ~15% of the Fortune 500</span></span></span></span></span></li></ul><p></p><p></p>",
    "description_text": "Live events are fun.\n Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family—and they drive real business impact.\n Companies spend more than $600 billion each year on client entertainment. TicketManager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality—while maintaining compliance, control, and visibility across the organization.\n Built at the intersection of live events, technology, and enterprise operations, TicketManager makes client entertainment easy and measurable. Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences.\n TicketManager is trusted by thousands of global brands, including Anheuser-Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR.\n We’re also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers.\n Why Work at TicketManager\n At TicketManager, you’ll help build technology that brings people together through live experiences—while solving complex, real-world problems for the world’s best companies. We’re a fast-growing, profitable company that values ownership, collaboration, and excellence, and we’re building a team that’s passionate about making work impactful and fun.\n If you’re excited about live events, cutting-edge technology, and doing work that truly matters, you’ll feel right at home here.\n The Role\n The Account Manager, Guest Management & Credentialing is responsible for delivering successful client onboarding projects for our Event Management platform. This role blends project management, platform configuration, client training, and cross ‑ functional coordination to ensure each client launches smoothly and receives the value they were sold. You will guide customers through best practices, manage all timelines, resolve technical issues, and execute key project deliverables throughout the client’s event cycle.\n Responsibilities:   Support our Revenue team on assigned accounts to promote high levels of customer engagement, satisfaction, and product renewal\n Guide clients through best ‑ practice workflows and platform solutions for TicketManager ’ s Event & Ticket Management system.\n Own project timelines, deliverables, and launch dates while coordinating cross ‑ functional teams.\n Provide client training, onboarding support, and timely issue resolution through the client’s lifecycle.\n Gather and translate client requirements into actionable technical tasks for internal teams.\n Execute configuration work, documentation, user acceptance testing, troubleshooting, and site design.\n Desired Skills and Experience: Bachelor’s degree required\n 2-4+ years of professional work experience in a collaborative, data-driven environment\n Previous customer service and/or customer success experience preferred\n Sports, entertainment, and hospitality experience preferred\n Strong interpersonal skills: negotiating, influencing, and dealing effectively with people\n Excellent communication and organizational skills with the ability to manage multiple projects simultaneously\n Proven presentation and executive meeting planning\n Self-motivated person who can take directions and exceed expectations\n High personal integrity, ethics, and credibility\n Expertise with standard corporate software including JIRA, CRM, etc.\n Ability to work in a fast-paced environment while on-site with clients\n Technical aptitude with software configuration and troubleshooting.\n Experience with workflow ‑ driven SaaS platforms preferred\n Travel to assist current clients with their event needs for up to 2 weeks, x2-3 times a year (for marquee events such as Wimbledon, The Olympics, The Ryder Cup, Formula 1, The UEFA Champions League Finals, FIFA World Cup)\n TicketManager Highlights:  Location: Mesa, AZ\n Compensation: $65,000-$75,000 Base Salary & Bonus Eligibility\n Reports to: Senior Manager, Project Management\n Work Expectations : Role is In-Office, Monday-Friday\n Retirement: 401(k) & Company Match\n Health Benefits : Medical, Dental, Vision & Chiropractic\n Time Off: Unlimited PTO\n Interview Process: Multistage interview process with senior leaders across TicketManager to ensure strong alignment on role scope and expectations.\n Events: Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteering\n Perks: Fun, collaborative, in-office culture at our HQ with catered lunches and big company perks with the autonomy of a high-growth startup.\n Recognition: Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row. Recognized as one of the Best Places to Work by Inc. Magazine, The LA Business Journal, and Sports Business Journal\n 4.5 out of 5 Glassdoor rating\n Used by over 4,000 globally known companies including ~15% of the Fortune 500",
    "jsonld_jobposting": {
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      "datePosted": "2026-05-27",
      "description": "<h1 style=\"margin-top:16px;\"><span style=\"font-size:14pt;font-family:Calibri, sans-serif;\">Live events are fun. </span></h1><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family—and they drive real business impact. </span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Companies spend more than $600 billion each year on client entertainment. TicketManager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality—while maintaining compliance, control, and visibility across the organization. </span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Built at the intersection of live events, technology, and enterprise operations, TicketManager makes client entertainment easy and measurable. Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences. </span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">TicketManager is trusted by thousands of global brands, including Anheuser-Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR.</span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">We’re also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers.</span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Why Work at TicketManager</span></span></b></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">At TicketManager, you’ll help build technology that brings people together through live experiences—while solving complex, real-world problems for the world’s best companies. We’re a fast-growing, profitable company that values ownership, collaboration, and excellence, and we’re building a team that’s passionate about making work impactful and fun.</span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">If you’re excited about live events, cutting-edge technology, and doing work that truly matters, you’ll feel right at home here.</span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">The Role</span></span></b></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">The Account Manager, Guest Management & Credentialing is responsible for delivering successful client onboarding projects for our Event Management platform. This role blends project management, platform configuration, client training, and cross</span></span><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Cambria Math', serif;\">‑</span></span></span><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">functional coordination to ensure each client launches smoothly and receives the value they were sold. You will guide customers through best practices, manage all timelines, resolve technical issues, and execute key project deliverables throughout the client’s event cycle.</span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Responsibilities:  </span></span></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Support our Revenue team on assigned accounts to promote high levels of customer engagement, satisfaction, and product renewal  </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Guide clients through best</span></span><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Cambria Math', serif;\">‑</span></span></span><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">practice workflows and platform solutions for TicketManager</span></span><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">’</span></span><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">s Event & Ticket Management system.</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Own project timelines, deliverables, and launch dates while coordinating cross</span></span><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Cambria Math', serif;\">‑</span></span></span><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">functional teams.</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Provide client training, onboarding support, and timely issue resolution through the client’s lifecycle.</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Gather and translate client requirements into actionable technical tasks for internal teams.</span></span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Execute configuration work, documentation, user acceptance testing, troubleshooting, and site design.</span></span></span></span></span></li></ul><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\"><b>Desired Skills and Experience: </b></span></span></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Bachelor’s degree required  </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">2-4+ years of professional work experience in a collaborative, data-driven environment  </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Previous customer service and/or customer success experience preferred</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Sports, entertainment, and hospitality experience preferred </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Strong interpersonal skills: negotiating, influencing, and dealing effectively with people</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Excellent communication and organizational skills with the ability to manage multiple projects simultaneously </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Proven presentation and executive meeting planning</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Self-motivated person who can take directions and exceed expectations </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">High personal integrity, ethics, and credibility</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Expertise with standard corporate software including JIRA, CRM, etc.</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Ability to work in a fast-paced environment while on-site with clients </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Technical aptitude with software configuration and troubleshooting.</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Experience with workflow</span></span><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Cambria Math', serif;\">‑</span></span></span><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">driven SaaS platforms preferred</span></span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Travel to assist current clients with their event needs for up to 2 weeks, x2-3 times a year (for marquee events such as Wimbledon, The Olympics, The Ryder Cup, Formula 1, The UEFA Champions League Finals, FIFA World Cup)</span></span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">TicketManager Highlights: </span></span></b></span></span></span><ul><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Location: </span></span></b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Mesa, AZ</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Compensation: </span></span></b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">$65,000-$75,000 Base Salary & Bonus Eligibility </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Reports to:</span></span></b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\"> Senior Manager, Project Management </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Work</span></span></b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\"> <b>Expectations</b>: Role is In-Office, Monday-Friday </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Retirement: </span></span></b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">401(k) & Company Match</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Health Benefits</span></span></b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">: Medical, Dental, Vision & Chiropractic</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Time Off: </span></span></b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Unlimited PTO</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Interview Process: </span></span></b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Multistage interview process with senior leaders across TicketManager to ensure strong alignment on role scope and expectations.</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Events: </span></span></b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteering</span></span> </span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Perks: </span></span></b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Fun, collaborative, in-office culture at our HQ with catered lunches and big company perks with the autonomy of a high-growth startup.</span></span></span></span></span></li></ul><ul style=\"margin-bottom:11px;\"><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Recognition: </span></span></b><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row. Recognized as one of the Best Places to Work by Inc. Magazine, The LA Business Journal, and Sports Business Journal </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">4.5 out of 5 Glassdoor rating</span></span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:14pt;\"><span style=\"line-height:107%;\">Used by over 4,000 globally known companies including ~15% of the Fortune 500</span></span></span></span></span></li></ul><p></p><p></p>",
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