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Inflight Services Director

D8ddccdb E39c 46de A2a1 C09b6b1e7e3e 19000101 000001 · Greensboro, NC, US, Greensboro, NC · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyD8ddccdb E39c 46de A2a1 C09b6b1e7e3e 19000101 000001
TitleInflight Services Director
Normalized title-
Department / team-
LocationGreensboro, NC, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-02 / 2026-06-05
Changed / last seen2026-06-06 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from D8ddccdb E39c 46de A2a1 C09b6b1e7e3e 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Greensboro.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyD8ddccdb E39c 46de A2a1 C09b6b1e7e3e 19000101 000001
Source11ed735b-b81b-4d06-a0a4-9f398221ed1b
ATS providerADP Workforce Now Recruiting

Description

The Director of Inflight is a senior leadership position responsible for overseeing all aspects of the inflight experience for passengers across the airline's fleet. This role ensures the delivery of exceptional customer service, safety, and operational efficiency by leading the inflight team, including flight attendants and support staff. The Director will develop and implement strategic initiatives to enhance service quality, optimize inflight product offerings, and maintain compliance with regulatory standards. Collaboration with cross-functional departments such as safety, training, and marketing is essential to align inflight services with overall company goals. Ultimately, this role drives continuous improvement in passenger satisfaction and operational excellence within the inflight environment. Core Responsibilities Inflight Operations Leadership — Direct all inflight activities across Eastern’s scheduled service, charter, and ACMI operations, ensuring safe, compliant, and efficient execution of duties. Regulatory Compliance — Maintain strict adherence to FAA Part 121 regulations, Eastern’s Operations Specifications, SMS, and company manuals; act as the primary inflight liaison with the FAA. Team Leadership & Culture Building — Lead and develop inflight supervisors, managers, and flight attendants while fostering a culture that reflects Eastern’s values of professionalism, hospitality, and operational excellence. Training & Qualification Oversight — Ensure all inflight personnel meet initial, recurrent, and requalification training requirements; collaborate with Eastern’s Training Department to maintain accurate, compliant, and brand‑aligned curriculum. Safety & Quality Assurance — Promote a proactive safety culture; oversee incident investigations, audits, corrective actions, and continuous improvement initiatives within Eastern’s SMS and CASS programs. Customer Experience Strategy — Define and implement inflight service standards that reflect Eastern’s brand identity and enhance the passenger experience across diverse mission profiles. Cross‑Functional Collaboration — Partner with Flight Operations, Dispatch, Maintenance, Safety, HR, and Customer Experience to ensure operational readiness and crew support. Budget & Resource Management — Manage inflight budgets, staffing models, and resource allocation to support Eastern’s operational and financial goals. Policy & Manual Governance — Oversee development, revision, and distribution of Eastern’s inflight manuals, bulletins, and procedures. Operational Preparedness — Ensure inflight teams are prepared for irregular operations, special missions, and the unique demands of Eastern’s charter and ACMI customers. Required Qualifications Part 121 Inflight Experience — Minimum 5–7 years of inflight leadership experience within a Part 121 air carrier. Leadership Competency — Demonstrated ability to lead large, geographically dispersed teams in a safety‑critical environment. Regulatory Expertise — Strong working knowledge of FAA Part 121, SMS, CASS, and inflight operational standards. Communication Excellence — Exceptional written and verbal communication skills. Operational Decision‑Making — Proven ability to make sound, timely decisions under pressure. Change & Project Management — Experience implementing new programs, policies, or operational initiatives. Preferred Qualifications Bachelor’s degree in Aviation, Business, Management, or related field. Experience in charter, ACMI, or supplemental operations. Background working with unionized workgroups. Familiarity with Eastern Airlines’ history, brand values, and operational model. Advanced knowledge of safety programs, quality systems, or human factors. Eastern is an Equal opportunity employer

Full job record

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Source ID11ed735b-b81b-4d06-a0a4-9f398221ed1b
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TitleInflight Services Director
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Statusactive
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Location TextGreensboro, NC, US, Greensboro, NC
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CountryUnited States
RegionNC
CityGreensboro
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First Seen At2026-06-05 03:13:24Z
Last Seen At2026-06-06 13:27:31Z
Last Checked At2026-06-06 13:27:31Z
Last Changed At2026-06-06 13:27:31Z
Inactive At—
Source Posted At2026-06-02 16:20:00Z
Source Updated At—
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><h2 data-pasted=\"true\"><br></h2><p>The Director of Inflight is a senior leadership position responsible for overseeing all aspects of the inflight experience for passengers across the airline&#39;s fleet. This role ensures the delivery of exceptional customer service, safety, and operational efficiency by leading the inflight team, including flight attendants and support staff. The Director will develop and implement strategic initiatives to enhance service quality, optimize inflight product offerings, and maintain compliance with regulatory standards. Collaboration with cross-functional departments such as safety, training, and marketing is essential to align inflight services with overall company goals. Ultimately, this role drives continuous improvement in passenger satisfaction and operational excellence within the inflight environment.</p><h3 data-pasted=\"true\"><span style=\"white-space: pre-wrap;\">&nbsp;</span></h3><h2><strong>Core Responsibilities</strong></h2><ul><li><p><span style=\"white-space: pre-wrap;\"><strong style=\"white-space: pre-wrap;\"><span tabindex=\"0\" data-url=\"ca://s?q=Explain_inflight_operations_oversight\" style=\"white-space: pre-wrap;\">Inflight Operations Leadership</span></strong> &mdash; Direct all inflight activities across Eastern&rsquo;s scheduled service, charter, and ACMI operations, ensuring safe, compliant, and efficient execution of duties.</span></p></li><li><p><span style=\"white-space: pre-wrap;\"><strong style=\"white-space: pre-wrap;\"><span tabindex=\"0\" data-url=\"ca://s?q=Describe_FAA_compliance_requirements\" style=\"white-space: pre-wrap;\">Regulatory Compliance</span></strong> &mdash; Maintain strict adherence to FAA Part 121 regulations, Eastern&rsquo;s Operations Specifications, SMS, and company manuals; act as the primary inflight liaison with the FAA.</span></p></li><li><p><span style=\"white-space: pre-wrap;\"><strong style=\"white-space: pre-wrap;\"><span tabindex=\"0\" data-url=\"ca://s?q=Best_practices_for_inflight_team_management\" style=\"white-space: pre-wrap;\">Team Leadership &amp; Culture Building</span></strong> &mdash; Lead and develop inflight supervisors, managers, and flight attendants while fostering a culture that reflects Eastern&rsquo;s values of professionalism, hospitality, and operational excellence.</span></p></li><li><p><span style=\"white-space: pre-wrap;\"><strong style=\"white-space: pre-wrap;\"><span tabindex=\"0\" data-url=\"ca://s?q=Inflight_training_program_requirements\" style=\"white-space: pre-wrap;\">Training &amp; Qualification Oversight</span></strong> &mdash; Ensure all inflight personnel meet initial, recurrent, and requalification training requirements; collaborate with Eastern&rsquo;s Training Department to maintain accurate, compliant, and brand‑aligned curriculum.</span></p></li><li><p><span style=\"white-space: pre-wrap;\"><strong style=\"white-space: pre-wrap;\"><span tabindex=\"0\" data-url=\"ca://s?q=Inflight_safety_management_systems\" style=\"white-space: pre-wrap;\">Safety &amp; Quality Assurance</span></strong> &mdash; Promote a proactive safety culture; oversee incident investigations, audits, corrective actions, and continuous improvement initiatives within Eastern&rsquo;s SMS and CASS programs.</span></p></li><li><p><span style=\"white-space: pre-wrap;\"><strong style=\"white-space: pre-wrap;\"><span tabindex=\"0\" data-url=\"ca://s?q=Airline_customer_experience_strategy\" style=\"white-space: pre-wrap;\">Customer Experience Strategy</span></strong> &mdash; Define and implement inflight service standards that reflect Eastern&rsquo;s brand identity and enhance the passenger experience across diverse mission profiles.</span></p></li><li><p><span style=\"white-space: pre-wrap;\"><strong style=\"white-space: pre-wrap;\"><span tabindex=\"0\" data-url=\"ca://s?q=Airline_cross_functional_operations\" style=\"white-space: pre-wrap;\">Cross‑Functional Collaboration</span></strong> &mdash; Partner with Flight Operations, Dispatch, Maintenance, Safety, HR, and Customer Experience to ensure operational readiness and crew support.</span></p></li><li><p><span style=\"white-space: pre-wrap;\"><strong style=\"white-space: pre-wrap;\"><span tabindex=\"0\" data-url=\"ca://s?q=Inflight_department_budgeting\" style=\"white-space: pre-wrap;\">Budget &amp; Resource Management</span></strong> &mdash; Manage inflight budgets, staffing models, and resource allocation to support Eastern&rsquo;s operational and financial goals.</span></p></li><li><p><span style=\"white-space: pre-wrap;\"><strong style=\"white-space: pre-wrap;\"><span tabindex=\"0\" data-url=\"ca://s?q=Inflight_manual_development_guidance\" style=\"white-space: pre-wrap;\">Policy &amp; Manual Governance</span></strong> &mdash; Oversee development, revision, and distribution of Eastern&rsquo;s inflight manuals, bulletins, and procedures.</span></p></li><li><p><span style=\"white-space: pre-wrap;\"><strong style=\"white-space: pre-wrap;\"><span tabindex=\"0\" data-url=\"ca://s?q=Airline_operational_readiness_requirements\" style=\"white-space: pre-wrap;\">Operational Preparedness</span></strong> &mdash; Ensure inflight teams are prepared for irregular operations, special missions, and the unique demands of Eastern&rsquo;s charter and ACMI customers.</span></p></li></ul><p><br></p><h2><strong>Required Qualifications</strong></h2><ul><li><p><span style=\"white-space: pre-wrap;\"><strong style=\"white-space: pre-wrap;\"><span tabindex=\"0\" data-url=\"ca://s?q=FAA_Part_121_experience_requirements\" style=\"white-space: pre-wrap;\">Part 121 Inflight Experience</span></strong> &mdash; Minimum 5&ndash;7 years of inflight leadership experience within a Part 121 air carrier.</span></p></li><li><p><span style=\"white-space: pre-wrap;\"><strong style=\"white-space: pre-wrap;\"><span tabindex=\"0\" data-url=\"ca://s?q=Airline_leadership_competencies\" style=\"white-space: pre-wrap;\">Leadership Competency</span></strong> &mdash; Demonstrated ability to lead large, geographically dispersed teams in a safety‑critical environment.</span></p></li><li><p><span style=\"white-space: pre-wrap;\"><strong style=\"white-space: pre-wrap;\"><span tabindex=\"0\" data-url=\"ca://s?q=FAA_inflight_regulations_overview\" style=\"white-space: pre-wrap;\">Regulatory Expertise</span></strong> &mdash; Strong working knowledge of FAA Part 121, SMS, CASS, and inflight operational standards.</span></p></li><li><p><span style=\"white-space: pre-wrap;\"><strong style=\"white-space: pre-wrap;\"><span tabindex=\"0\" data-url=\"ca://s?q=Improve_professional_communication_skills\" style=\"white-space: pre-wrap;\">Communication Excellence</span></strong> &mdash; Exceptional written and verbal communication skills.</span></p></li><li><p><span style=\"white-space: pre-wrap;\"><strong style=\"white-space: pre-wrap;\"><span tabindex=\"0\" data-url=\"ca://s?q=Operational_decision_making_in_aviation\" style=\"white-space: pre-wrap;\">Operational Decision‑Making</span></strong> &mdash; Proven ability to make sound, timely decisions under pressure.</span></p></li><li><p><span style=\"white-space: pre-wrap;\"><strong style=\"white-space: pre-wrap;\"><span tabindex=\"0\" data-url=\"ca://s?q=Change_management_in_airlines\" style=\"white-space: pre-wrap;\">Change &amp; Project Management</span></strong> &mdash; Experience implementing new programs, policies, or operational initiatives.</span></p></li></ul><p><br></p><h2><strong>Preferred Qualifications</strong></h2><ul><li><p><span style=\"white-space: pre-wrap;\">Bachelor&rsquo;s degree in Aviation, Business, Management, or related field.</span></p></li><li><p><span style=\"white-space: pre-wrap;\">Experience in charter, ACMI, or supplemental operations.</span></p></li><li><p><span style=\"white-space: pre-wrap;\">Background working with unionized workgroups.</span></p></li><li><p><span style=\"white-space: pre-wrap;\">Familiarity with Eastern Airlines&rsquo; history, brand values, and operational model.</span></p></li><li><p><span style=\"white-space: pre-wrap;\">Advanced knowledge of safety programs, quality systems, or human factors.</span></p></li></ul><p><br></p><p><span style=\"white-space: pre-wrap;\">Eastern is an Equal opportunity employer </span></p><p><br></p></div></div></div></div></div></div></div></div></div></div>\n",
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