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    "requisitionDescription": "<div><div><div><div><div><div><div><div><p data-pasted=\"true\"><strong><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Job Summary</span></strong></p><p><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>The FileLocal Call Representative is responsible for providing technical support and assistance to taxpayers through phone and email interactions. This role requires strong problem-solving skills, effective communication, and the ability to guide customers through troubleshooting steps. &nbsp;This position is ideal for individuals who thrive in a customer-facing role, enjoy problem-solving, and have a technical aptitude to assist users effectively.</span></p><p><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'><strong>Duties and Responsibilities:</strong></span></p><ul><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Respond to incoming calls and emails, assisting taxpayers with technical support inquiries.</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Utilize critical thinking and problem-solving skills to diagnose and resolve customer issues.</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Collaborate with peers and development teams to communicate and implement solutions.</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Maintain detailed records of customer interactions and solutions provided.</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Perform other duties as assigned.</li></ul><p><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'><strong>Qualifications and Experience:</strong></span></p><ul><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Minimum of one year of customer service and/or technical support experience.</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Experience in a help desk or call center environment is a plus.</li></ul><p><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'><strong><br>Knowledge, Skills and Abilities:</strong></span></p><ul><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Basic proficiency in Windows operating systems, navigating menu systems, and using troubleshooting guides.</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Ability to operate a softphone system for call handling.</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Strong verbal and written communication skills with a customer-focused approach.</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Ability to multitask, prioritize issues, and work efficiently in a fast-paced environment.</li></ul><p data-pasted=\"true\"><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'><br><strong>Work Environment</strong>:</span></p><ul><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Office setting with a moderate noise level.</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>The employee will work at an individual workstation, using a telephone and computer.</li></ul><p><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'><br><strong>Physical Demands</strong>:</span></p><ul><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Must be able to remain seated for extended periods.</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Regular use of a computer and other office machinery, such as printers and copy machines.</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Occasional movement around the office.</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Frequent communication via telephone.</li></ul><p><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'><br><strong>Neumo Summary:</strong></span></p><p><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.</span></p><p><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. &nbsp;And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.</span></p><p><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.</span></p><p><em><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.</span></em></p></div></div></div></div></div></div></div></div>\n",
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