Director, Pharmacy Implementation

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    "datePosted": "2026-05-05",
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    "description": "<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Welcome to Clearway Health</span> - At Clearway Health, we’ve been recognized as a Great Place to Work® for <span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span>four </span></span>years in a row—and we’re just getting started. We’re redefining specialty pharmacy by improving access to care, delivering personalized support, and helping patients navigate complex medication needs. Our award-winning culture is built on empowering our people to grow, contribute, and make a difference every day. If you’re driven to create meaningful change and thrive in a collaborative, purpose-driven environment, you’ll fit right in. If you’re looking for a role where you can truly make an impact, keep reading below!</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\"><span style=\"text-decoration: underline\">Position Summary:</span></span><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span>The Director of Implementation is a senior leader accountable for the strategic oversight and successful execution of all new client implementations within their portfolio. This role owns end-to-end implementation performance, ensuring initiatives are delivered on time, within scope and aligned with organizational objectives. They will provide leadership and direction to the Onsite Implementation Team Manager and Implementation Specialists, serving as the primary business owner for all implementation activities. They are responsible for establishing governance, driving cross-functional alignment, and ensuring operational readiness across diverse client environments.</span><span> </span></span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Partnering closely with electronic health record vendors, client IT organizations, and clinical leadership, the Director builds and maintains strong executive-level relationships to enable seamless system integration and successful program launches. They anticipate and mitigate risks, resolve complex challenges, and ensure all systems and workflows are optimized for Clearway Health’s operational model. This role will lead continuous improvement efforts across implementations, systematically capturing insights and translating them into scalable processes, tools, and best practices. The Director plays a key role in advancing implementation strategy by developing new methodologies, enhancing team capabilities, and providing our stakeholders on innovative, efficient, and sustainable models for specialty pharmacy service delivery.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\"><span style=\"text-decoration: underline\">Essential Responsibilities:</span></span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Program Implementation Accountability: </span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Oversight of the development of client specific and centralized processes for safe and efficient fulfillment of specialty pharmacy services at client sites, including training materials and education for pharmacy liaison teams. </span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Coordinate with client partners to bring key systems live during new implementations, including data integration, creation of prescription order management tools, and auditing systems post-go live to ensure accurate and complete data integration.  </span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Assist with transition of new programs to the permanent onsite Site Director, including transfer of key knowledge and relationships built during implementation. Develops effective handover plans for end of implementation process to permanent client service leadership.  </span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Create and manage implementation plan ensuring project stays on schedule, on budget and all performance agreements during the implementation phase (this includes enrollments, performance to Pro Forma and other key metrics). </span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Lead and facilitate project governance meetings that align with implementation plans and overall company goals. This includes initial meetings with clinic and medical leadership, marketing, IT, HR, and other specialty areas, reoccurring change management meetings, and executive updates. </span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Prepare weekly, monthly, and ad hoc reporting views as required to keep stakeholders at all levels appropriately informed of project progress and recognized risks/action plans. </span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Execute strategic plans and program implementation that may be highly customized based on the unique settings, success criteria, and goals of the client.  </span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Drive active client participation throughout implementation to accurately deliver on program goals and client vision, as well as build strong and collaborative client relationships </span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Ensure set up, monitor, and track recruiting and operational metrics for each client including client, provider, and client satisfaction.  </span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Identify technical and operational barriers inhibiting growth of CH services and escalate as needed. </span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Advise and develop the refinement of workflows and processes post launch to help clients and clinic teams deliver CH Specialty Pharmacy experience to patients. </span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Adapt to varying communication to support the successful implementation to pharmacy and other health system leaders.  </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Team Leadership: </span><br></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Oversee the Implementation Team, including Implementation Team Managers, and create a high performance and accountable environment that fosters team member growth and excellent customer service.  </span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Contribute to ongoing development of a scalable Implementation Team framework and excellence.  </span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Identify root causes of issues; and work closely with the Senior Director, Pharmacy Operations to define new processes and quality improvements while fostering a positive work environment. </span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Cultivate leadership and coaching skills by training, mentoring, and providing support to assigned Implementation Managers. </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\"><span style=\"text-decoration: underline\">Education:</span></span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Pharmacist with PharmD or BS Pharm required. </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\"><span style=\"text-decoration: underline\">Certificates, Licenses, Registrations Required:</span></span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Must be registered as a Pharmacist with the Board of Pharmacy in any US jurisdiction in good standing (multi-state licensure preferred). </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: underline\"><span style=\"font-weight: bold\">Experience:</span></span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">7+ years of pharmacy leadership experience, preferably with specialty pharmacy experience </span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Leading teams that work nation-wide </span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Specialty pharmacy experience </span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Knowledge of transplants, hepatitis C, infectious diseases (including HIV), oncology and/or other specialty medication therapies preferred. </span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Bilingual or multi-lingual skills (beyond that of English) appropriate to the patient population served is a plus. </span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Experience with submission of prior authorization requests to third party payors </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Familiarity with 340B drug program and ACO hospital models </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: underline\"><span style=\"font-weight: bold\">Knowledge/Skills:</span></span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Excellent English oral and written communication skills required; as well as ability to communicate professionally over the phone. </span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Excellent interpersonal skills to relate to hospital healthcare personnel working cooperatively and collaboratively to resolve situations and problems, as well as effectively communicating and displaying leadership within and outside of the department. </span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Cultural sensitivity, understanding, and comfort with a wide range of social, racial, and ethnic populations. </span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Must practice discretion and confidentiality as position deals with highly sensitive and private data. </span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Ability to understand, explain, and actively promote company objectives through direct coordination and commitment to the program’s goals. </span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Flexibility to adapt to changes in the departmental needs, including but not limited to helping other team members, adjusting assignments, etc. </span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Highly proficient in Microsoft Office, particularly Excel, Word, and Outlook. Ability to quickly learn other relevant applications that support management of patient care and assigned responsibilities; and ability to extract necessary information. </span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Comprehensive understanding of all the procedures, systems, and equipment used by pharmacists and pharmacy technicians as well as a high level of proficiency in performing pharmacy technician duties and responsibilities. </span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">High level of analytical ability, organizational and personal management skills to function as a role model and focus to ensure the concerted approach to operations. Must also be able to evaluate current pharmacy services and procedures to improve them by gathering data from a wide variety of sources through an evaluative research process. In addition, must have some practice experience working with, as well as, revising and/or implementing information systems. </span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Other professional skills and qualities: organized, strong attention to detail, ability to self-direct through multitasking and prioritizing, dependable, empathetic, focused on quality service, goal oriented. </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Familiarity with common Electronic Health Records, Pharmacy Dispensing Systems, and clinical requirements for specialty pharmacy practice. </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: underline\"><span style=\"font-weight: bold\">Special Working Conditions (On-call, travel, shift, coverage):</span></span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Up to 80% travel may be required to new client-sites or pharmacy implementations within the United States. </span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Clearway Health Specialty Pharmacies, serving patients in hospitals, health systems, and communities, may require employees at client sites to work on company-recognized holidays. </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><em>This information is being provided to promote pay transparency and equal employment opportunities at Clearway Health. The current annual compensation range for this position is $153,000 - $191,000. The actual rate within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. In addition to a competitive base salary, this role is eligible to participate in the company’s bonus program as part of its comprehensive and rewarding benefits package. This opportunity offers a compelling combination of compensation and performance-based incentives designed to recognize and reward contributions.</em></span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><em>The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required. External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.</em></span></p>",
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