Tenant Services Coordinator

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    "ExternalDescriptionStr": "<p>SUMMARY</p>\n<p>The&nbsp;Tenant Services Coordinator&nbsp;supports BGIS clients by coordinating the delivery of small-scale maintenance projects, workspace changes, design services and office services.&nbsp;This position is also responsible for coordinating the resolution of tenant issues related to the delivery of tenant service projects. They&nbsp;are also&nbsp;responsible for assembling the scope and specifications, tendering, financial administration and monitoring contractor performance for tenant service and base building projects.</p>\n<p>KEY DUTIES &amp; RESPONSIBILITIES</p>\n<ul>\n <li>Receive, process and validate service requests received by telephone, e-mail, and personal visits and maintain service call / work order tracking as required</li>\n <li>Co-ordinate BGIS&nbsp;and subcontracted forces to deliver required tenant services within the scope of the position</li>\n <li>Provide assistance and support to Facility Managers with respect to the delivery of small-scale tenant service projects by determining skills required, assisting with selection of contractors, monitoring performance, budget, quality control, and assigning work</li>\n <li>Review contract work, report any discrepancies to Facility Manager and request Purchase Orders</li>\n <li>Proper interpretation of client work processes, workplace culture and policies is essential for effective Tenant Services delivery</li>\n <li>Other duties as assigned</li>\n</ul>\n<p>Knowledge &amp; Skills</p>\n<ul>\n <li>High school completion plus a specialized technical or business course</li>\n <li>More than one year up to three years of job-related experience&nbsp;</li>\n <li>Superior client management/customer service skills</li>\n <li>Effective Interpersonal skills, with an emphasis on communication (verbal/written)</li>\n <li>Knowledge of project delivery and tendering processes</li>\n <li>General knowledge of commercial building systems and/or construction</li>\n <li>Strong organizational, coordination and documentation skills with the ability to multi-task</li>\n <li>Ability to work independently</li>\n <li>Ability to interpret contracts, as required</li>\n <li>Proficiency with CAD will be considered an asset</li>\n <li>Specific experience and skill related to the assignment – facility management, churn, facility infrastructures, client industry sector, government sector, etc.</li>\n <li>Proficient with MS Office and email software</li>\n</ul>\n<p>Licenses and/or Professional Accreditation</p>\n<ul>\n <li>Valid driver’s license (as required)</li>\n</ul>\n<p>This is a full-time position with a salary range of $55,185 - $67,732 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.&nbsp;</p>\n<p>&nbsp;</p>\n<p>&nbsp;</p>\n<p>&nbsp;</p>",
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