Call Center Representative - Site Support

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    "datePosted": "2026-05-29T04:00:00.000Z",
    "description": "<h2>About Us</h2>\n<p>At Fieldprint, we’re more than a leader in identity management services — we’re a team driven by purpose, innovation, and a commitment to making a difference.</p>\n<p> </p>\n<p>We provide a full range of secure, efficient services including Livescan fingerprinting, fingerprint enrollment, Form I-9 Section 2 completion, badge photography and processing, and fitness determinations for a wide range of clients — from corporations and non-profits to federal, state, tribal, and local government agencies.</p>\n<p> </p>\n<p>As a pioneer in the industry, we’ve built a reputation for developing advanced technology that delivers fast, accurate results. But what truly sets us apart is our people.</p>\n<p> </p>\n<p>Fieldprint is powered by a diverse team of thoughtful, dedicated professionals who bring kindness, collaboration, and passion to everything we do. If you're looking to grow your career in a mission-driven environment where your contributions matter, we’d love to meet you.</p>\n<p> </p>\n<h2>Job Description</h2>\n<p>We are currently seeking a Call Center Representative who will take incoming calls from our fingerprinting, photo, and I-9 processing sites across the country.   The Call Center Representative supports agents in the field to ensure the required systems are working properly and standard processes are followed correctly.</p>\n<p> </p>\n<p>The ideal candidate will have a positive attitude, and provide exceptional customer service. </p>\n<p> </p>\n<p><strong>This is an on-site position located in Mt. Laurel, NJ. The schedule will be M-F 11am-7pm, with an occasional Saturday. This position pays $16.20hr.</strong></p>\n<h2>Responsibilities</h2>\n<ul>\n <li>Provide basic technical support for end users of the Fieldprint Station sites that are installed in remote sites around the country.  This support includes both phone/email support and onsite support as necessary.</li>\n <li>Provide return authorizations and manage the shipping process for devices in the field that are defective.</li>\n <li>Provide end user support either via phone to ensure that end users are able to use the Fieldprint Station and Livescan device successfully.</li>\n <li>Understand and provide support on scanning protocols to ensure that end users are both aware of and capable of following Fieldprint’s scanning requirements.</li>\n</ul>\n<h2>Required Skills</h2>\n<ul>\n <li>Excellent verbal and written communication skills.</li>\n <li>Excellent customer service skills</li>\n <li>Professional and positive attitude</li>\n <li>Knowledge of basic computer terminology and parts of a computer.</li>\n <li>Knowledge of various necessary software and hardware programs.</li>\n <li>Manage multiple tasks or projects.</li>\n</ul>\n<h2>Education</h2>\n<p>The candidate we are seeking will have a high school diploma or equivalent.</p>\n<h2>Benefits</h2>\n<p>Fieldprint offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.</p>\n<ul>\n <li>Medical, dental and vision coverage with spouse/family coverage options</li>\n <li>401K plan with generous company match</li>\n <li>Flexible spending accounts</li>\n <li>Voluntary insurance coverage plans (life, disability, etc.)</li>\n <li>Paid lunch breaks</li>\n <li>Paid time off </li>\n <li>Paid holidays</li>\n <li>Paid training program/ Internal employee development</li>\n <li>Overtime options available</li>\n <li>Casual dress code</li>\n <li>Flexible work schedules</li>\n <li>Employee referral bonus program</li>\n <li>Commuter benefit program</li>\n</ul>\n<h2>Additional Information</h2>\n<p>All candidates are subject to a drug test and a background screening.</p>\n<p>Fieldprint, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.</p>",
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