VP of Operations (Emailable)

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    "type": "—",
    "title": "VP of Operations (Emailable)",
    "posted": "2025-11-13",
    "company": "Cache Ventures",
    "applyUrl": "https://apply.workable.com/cache/j/709C0176B3/apply",
    "location": "United States (Remote)",
    "workplace": "remote",
    "department": "Emailable",
    "descriptionText": "Description\n\n About Emailable \n\nEmailable is a leading email verification and deliverability platform trusted by 200,000+ businesses globally, from scrappy startups to household names. We power mission critical email infrastructure that must be fast, accurate, compliant, and always on.\n\nWe’re a highly efficient, globally distributed team. We move fast, build obsessively, and take deep pride in operational excellence.\n\nNow we’re hiring a VP of Operations to help scale the company from strong product market fit to the next level of uptime, reliability, and operational precision. \n \n Role Overview \n\nThe VP of Operations is the execution engine of Emailable.\n\nYou will own the day to day operational machine across support, engineering coordination, quality, compliance, and internal systems. Your job is to make the business run smoothly, predictably, and without the founder being pulled into every fire.\n\nThis is a hands on operator role , not a corporate strategy job. You will build processes, fix broken ones, create operational clarity, and raise the standard of execution across the company.\n\nIf you’ve scaled a SaaS company from $1M–$15M ARR and love building repeatable, efficient, high tempo operating systems: you’ll thrive here.\n\n What You’ll Own \n\n 1\\. Operational Execution \n\n Build and maintain the operating cadence of the entire company\n Run weekly standups, sprint reviews, and cross functional syncs\n Ensure priorities are executed on time, every time\n Develop dashboards for SLAs, product delivery, and reliability\n\n 2\\. Support & Customer Operations \n\n Maintain best in class support SLAs\n Oversee ticket management, escalation paths, QA of responses\n Identify patterns in support and feed them into product/engineering\n\n 3\\. Engineering & Product Coordination \n\n Facilitate sprint planning and execution\n Ensure engineering deadlines are realistic and met\n Unblock bottlenecks across engineering, QA, and product\n Build the communication layer between product, engineering, and support\n\n 4\\. Compliance & Reliability \n\n Manage SOC2 initiatives, audits, and ongoing compliance\n Oversee GDPR processes (DSARs, deletion workflows, DPIAs)\n Tighten privacy ops, logging, and risk mitigation\n\n 5\\. Cross Functional Alignment \n\n Create company wide visibility into priorities\n Ensure everyone is working on what matters most\n Build operational clarity, documentation, and SOPs\n\n 6\\. Team & Vendor Oversight \n\n Manage contractors, LATAM talent, and global contributors\n Implement performance standards and accountability systems\n Optimize tooling and operational workflows (Crisp, Basecamp, HubSpot, etc.)\n\n What You’ll Build in Your First 90 Days \n\n A predictable weekly operating rhythm\n A unified KPI dashboard for operations\n A clean support workflow with <24h first reply time\n A repeatable engineering release cadence\n An org wide roadmap with true visibility\n A compliance process that doesn’t rely on the founder\n SOPs for the highest friction areas of the business\n\nYou will take ownership of the machine so the CEO can focus on growth, partnerships, brand, and strategy.\n\n What Success Looks Like in 12 Months \n\n 90% of operational fires never reach the CEO\n Release cadence increases 50–100%\n Support meets or exceeds SLAs consistently\n Internal communication becomes predictable and structured\n Churn decreases due to operational improvements\n Compliance becomes a non issue\n Engineering executes without drama or drift\n Company runs smoother than it ever has\n\n Requirements\n\n Must Haves \n\n 3–7+ years in SaaS operations (B2B strongly preferred)\n Experience in a $1M–$15M+ ARR environment\n Very strong project management + execution discipline\n Understands engineering cycles, product communication, and support workflows\n Obsessed with systems, clarity, and efficiency\n Excels in fast paced, minimal politics, high ownership environments\n\n Nice to Haves \n\n Experience with API first or infrastructure SaaS\n GDPR/SOC2 familiarity\n Background in support operations\n Experience with global teams (LATAM, EU, Asia)\n Ability to grow into a COO role\n\n Why You’ll Love Working Here \n\n Zero bureaucracy, you’ll move incredibly fast\n High trust, high ownership environment\n You’ll work directly with the CEO and shape how the entire company operates\n A product with real traction and real demand\n Global distributed team, minimal meetings, deep work culture\n Clear path to future COO or CEO\n\n Benefits\n\n Fully Remote Work \n\nWork from anywhere. We’re a globally distributed team that optimizes for deep work, autonomy, and output — not office hours.\n\n Competitive Compensation \n\nStrong base salary + performance bonus + meaningful equity. We pay for talent and expect high ownership in return.\n\n Flexible Time Off \n\nWe operate like adults — take time when you need it. No complicated policies, no counting days.\n\n Family Friendly Policies \n\nWe support parents with:\n\n Paid parental leave\n Flexible schedules\n Real understanding of life outside work\n\n Mental Health & Wellness Support \n\nWe encourage sustainable work (not burnout) and provide access to wellness stipends or services to keep you performing at your best.\n\n Annual Home Office & Productivity Budget \n\nUpgrade your setup monitors, keyboards, software, whatever helps you work better.\n\n Professional Development \n\nBudget for:\n\n Courses\n Certifications\n Conferences\n Books\n\nAnything that helps you grow into a future COO level operator.\n\n Cutting Edge Tech Stack \n\nWork with a modern toolset and help shape how our internal systems evolve.\n\n High Trust, No Bureaucracy Culture \n\nNo politics. No red tape. \nJust smart people working together to build something meaningful."
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