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HomeCompaniesC7546712 698a 4024 Beae 1c3bf1978002 19000101 000001Customer Support Agent

Customer Support Agent

C7546712 698a 4024 Beae 1c3bf1978002 19000101 000001 · Main Building 2- 26, Sturgis, MI, US, Sturgis, MI · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyC7546712 698a 4024 Beae 1c3bf1978002 19000101 000001
TitleCustomer Support Agent
Normalized title-
Department / team-
LocationMain Building 2- 26, MI, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-04-09 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from C7546712 698a 4024 Beae 1c3bf1978002 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Main Building 2- 26.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyC7546712 698a 4024 Beae 1c3bf1978002 19000101 000001
Sourcee419ee52-eecb-4346-988e-2525d43160a4
ATS providerADP Workforce Now Recruiting

Description

Job Summary: Under general supervision but acting according to established policies and procedures. Provides high quality customer service to clients via telephone, responding to both internal and external customers, and assist in customer needs and problem resolution. To actively listen to, troubleshoot and resolve customer problems and concerns. Representatives are also responsible for identifying and escalating customer issues to the appropriate bank department, as well as executing banking transactions and cross-selling products or special promotions. Essential Duties and Responsibilities Receive inbound calls from both internal and external customers. Represents the bank to the customer in a courteous, professional manner, and providing the customer prompt, efficient and accurate service. Ensure that all callers’ needs are met and handled appropriately during initial contact. Answer questions about our products, services and the company. Assist customers with any technical issue experienced with online banking, bank website and bank application. Answer customer questions and solves problems for customers and branch staff. Listen to problems, collecting data, securing answers and reporting results to interested individuals. Learns and maintains a vast amount of knowledge pertaining to products, procedures, and policies. Uses knowledge to make effective recommendations to customers to resolve initial and additional needs. Explain products and services to new and existing customers and the potential value added. Perform account maintenance activities. Effectively works individually and in a team Develops customer rapport and discovers customer needs. Completes compliance training monthly Understands all laws and regulations that apply and complies with the requirements. Keep records of all conversations in our call center database in a comprehensible way. Performs all other related duties as assigned. Knowledge, Skills, and Abilities Solid phone and verbal communication skills Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections. Must possess a professional and friendly attitude and be able to quickly develop a rapport with the customer over the phone. Ability to learn and navigate new software quickly. Must have the ability to understand oral and written instructions. Should have the knowledge and ability to use office equipment such as telephone, computer, calculator, and fax. Strong problem solving skills Strong organizational and time management skills to perform multiple tasks within a limited time frame. Experiences Prior sales or call center back ground a plus One or more years of previous banking experienced preferred Excellent communication skills, within a phone-based environment Bilingual speaking a plus

Full job record

Job ID1aed01bec47e773532d6114ebf1b34b58e4c03a3
Org ID630f37dc-e372-40ef-ac6c-bf1328168232
Source IDe419ee52-eecb-4346-988e-2525d43160a4
Board IDe419ee52-eecb-4346-988e-2525d43160a4
Provideradp_workforcenow
Provider Job Key615864
TitleCustomer Support Agent
Normalized Title
Statusactive
Activeyes
Location TextMain Building 2- 26, Sturgis, MI, US, Sturgis, MI
Department
Team
Employment Typefull_time
Workplace Type
Remote Policy
CountryUnited States
RegionMI
CityMain Building 2- 26
Salary Raw
Salary Min
Salary Max
Salary Currency
Salary Period
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=c7546712-698a-4024-beae-1c3bf1978002&ccId=19000101_000001&lang=en_US&type=JS&jobId=615864&jwId=9205663689646_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=c7546712-698a-4024-beae-1c3bf1978002&ccId=19000101_000001&lang=en_US&type=JS&jobId=615864&jwId=9205663689646_1
First Seen At2026-05-31 18:57:56Z
Last Seen At2026-06-06 13:19:46Z
Last Checked At2026-06-06 13:19:46Z
Last Changed At2026-06-06 13:19:46Z
Inactive At
Source Posted At2026-04-09 16:00:00Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=c7546712-698a-4024-beae-1c3bf1978002|19000101_000001/date=2026-06-06/2026-06-06T13-19-45-769Z-e5a4170e0127b41df77464034097c06cce2d8782982c8ffeb499bc8ef9a3ae68.json
Event Fields
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  "last_changed_at": "2026-06-06T13:19:46.154Z",
  "active_status": "active"
}
Parsed Structured
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  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T13:19:46.154Z",
  "launch_scope": {
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    "included": true,
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    "location": {
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      "city": "Main Building 2- 26",
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      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}
Extensions
{}
Native Structured
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