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Incident Management Specialist

4A580A4AD8EA62204895312A9C8549BE · Hiveley Corp - Inkster, MI 48141; 30000 Hiveley, Inkster, MI, 48141, USA · Active · Paycom ATS

Job facts

FieldValue
Company4A580A4AD8EA62204895312A9C8549BE
TitleIncident Management Specialist
Normalized title-
Department / teamNonprofit - Social Services
LocationInkster, MI, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerPaycom ATS
Posted / first seen2026-05-13 / 2026-05-31
Changed / last seen2026-05-31 / 2026-06-06

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Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Inkster.Open
Department jobsActive postings in Nonprofit - Social Services.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company4A580A4AD8EA62204895312A9C8549BE
Source407860fb-990b-49f1-b79c-f3517704d07d
ATS providerPaycom ATS

Description

Description POSITION SUMMARY: To provide support to Starfish Family Services by protecting client rights; reviewing and tracking incidents, client rights complaints, and grievances; and providing recommendations for remediation and process improvement. This position is responsible for managing the agency’s incident reporting system. EDUCATION AND EXPERIENCE: Bachelor’s degree in psychology, Counseling, Social Work, Education, Sociology, or other human service field Minimum of two years’ experience in a human service setting including client rights Principle Duties and Responsibilities Understand and manage the agency incident reporting system. Serve as agency Client Advocate. Act as Customer Service liaison for Detroit Wayne Integrated Health Network by assisting with Customer appeals and grievances; provide reporting as required. Manage client rights processes, including monitoring incidents for potential client rights violations, conducting in person investigations and root cause analysis as appropriate, and providing training recommendations based on investigation results. Aggregate and analyze incident data and prepare organizational reports and trend summaries. Recommend training and process improvements based on data trends and work with appropriate administrative and programmatic teams to implement, when appropriate. Coordinate with the Compliance Manager and support consultation with legal counsel, as needed, on client rights, incident response, and related compliance matters. Develop and conduct in person training as necessary to ensure agency and agency employee compliance with policies and procedures, including client rights. Advise programs on safety and security compliance requirements related to incident trends. Support external audits by coordinating requested documentation, responding to auditor inquiries, and assisting with quality improvement follow-up actions. Assist Strategy & Innovation Department Teams as requested. Provide incident and client rights reporting clarification to Executive Leadership, including interpreting trends and answering data-related questions. Perform other reasonably related Incident Management duties assigned by Compliance Manager, Director of Data and Evaluation, or Chief Strategy Officer. Job Specific Competencies Knowledge of incident, grievance, and client rights reporting and review Working knowledge Microsoft Office with proficiency in Excel, Power BI and PowerPoint software Knowledge of childcare licensing guidelines, Michigan Mental Health Code, Council on Accreditation, HIPAA and FERPA preferred Knowledge of the Behavioral Health Services and Early Childhood Education required LICENSING AND OTHER REQUIREMENTS: Valid driver’s license and / or reliable transportation. Must be able to perform frequent in-person investigations at various program sites as required by the role. Starfish Family Services is an Equal Opportunity Employer EOE/M/F/D/V

Full job record

Job ID1ae528db2c1ff10a538c6a37f8b0b834c99204b1
Org ID3aca2335-479a-4dd4-a997-a76b23a15cb3
Source ID407860fb-990b-49f1-b79c-f3517704d07d
Board ID407860fb-990b-49f1-b79c-f3517704d07d
Providerpaycom
Provider Job Key213530
TitleIncident Management Specialist
Normalized Title—
Statusactive
Activeyes
Location TextHiveley Corp - Inkster, MI 48141; 30000 Hiveley, Inkster, MI, 48141, USA
DepartmentNonprofit - Social Services
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionMI
CityInkster
Salary RawDescription POSITION SUMMARY: To provide support to Starfish Family Services by protecting client rights; reviewing and tracking incidents, client rights complaints, and grievances; and providing recommendations for remediation and process improvement. This position is responsible for managing the agency’s incident reporting system. EDUCATION AND EXPERIENCE: Bachelor’s degree in psychology, Counseling, Social Work, Education, Sociology, or other human service field Minimum of two years’ experience in a human service setting including client rights Principle Duties and Responsibilities Understand and manage the agency incident reporting system. Serve as agency Client Advocate. Act as Customer Service liaison for Detroit Wayne Integrated Health Network by assisting with Customer appeals and grievances; provide reporting as required. Manage client rights processes, including monitoring incidents for potential client rights violations, conducting in person investigations and root cause analysis as appropriate, and providing training recommendations based on investigation results. Aggregate and analyze incident data and prepare organizational reports and trend summaries. Recommend training and process improvements based on data trends and work with appropriate administrative and programmatic teams to implement, when appropriate. Coordinate with the Compliance Manager and support consultation with legal counsel, as needed, on client rights, incident response, and related compliance matters. Develop and conduct in person training as necessary to ensure agency and agency employee compliance with policies and procedures, including client rights. Advise programs on safety and security compliance requirements related to incident trends. Support external audits by coordinating requested documentation, responding to auditor inquiries, and assisting with quality improvement follow-up actions. Assist Strategy & Innovation Department Teams as requested. Provide incident and client rights reporting clarification to Executive Leadership, including interpreting trends and answering data-related questions. Perform other reasonably related Incident Management duties assigned by Compliance Manager, Director of Data and Evaluation, or Chief Strategy Officer. Job Specific Competencies Knowledge of incident, grievance, and client rights reporting and review Working knowledge Microsoft Office with proficiency in Excel, Power BI and PowerPoint software Knowledge of childcare licensing guidelines, Michigan Mental Health Code, Council on Accreditation, HIPAA and FERPA preferred Knowledge of the Behavioral Health Services and Early Childhood Education required LICENSING AND OTHER REQUIREMENTS: Valid driver’s license and / or reliable transportation. Must be able to perform frequent in-person investigations at various program sites as required by the role. Starfish Family Services is an Equal Opportunity Employer EOE/M/F/D/V
Salary Min—
Salary Max—
Salary Currency—
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Source URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=213530&clientkey=4A580A4AD8EA62204895312A9C8549BE
Apply URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=213530&clientkey=4A580A4AD8EA62204895312A9C8549BE
First Seen At2026-05-31 19:05:43Z
Last Seen At2026-06-06 20:01:12Z
Last Checked At2026-06-06 20:01:12Z
Last Changed At2026-05-31 19:05:43Z
Inactive At—
Source Posted At2026-05-13 00:00:00Z
Source Updated At—
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    "primaryPhoneCountry": "US",
    "primaryPhoneEnabled": true,
    "qualificationsTitle": "Qualifications",
    "primaryPhoneRequired": true,
    "primaryPhoneNumberDoesNotExist": false
  },
  "preview": {
    "jobId": 213530,
    "isHotJob": false,
    "jobTitle": "Incident Management Specialist",
    "postedOn": "",
    "locations": "Hiveley Corp - Inkster, MI 48141",
    "remoteType": "",
    "description": "POSITION SUMMARY: \n\nTo provide support to Starfish Family Services by protecting client rights; reviewing and tracking incidents, client rights compla...",
    "positionType": "Full Time"
  },
  "detail_meta": {
    "url": "https://portal-applicant-tracking.us-cent.paycomonline.net/api/ats/job-postings/213530",
    "http_status": 200,
    "content_type": "application/json",
    "response_bytes": 26553
  },
  "detail_errors": []
}
Get this page with API

Rendered from the bluedoor Job Postings API. Reproduce it:

GET https://api.bluedoor.sh/job-postings/v1/jobs/1ae528db2c1ff10a538c6a37f8b0b834c99204b1?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/3aca2335-479a-4dd4-a997-a76b23a15cb3JSON
GET https://api.bluedoor.sh/job-postings/v1/sources/407860fb-990b-49f1-b79c-f3517704d07dJSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/1ae528db2c1ff10a538c6a37f8b0b834c99204b1/eventsJSON

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