Account Manager

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    "datePosted": "2025-09-25",
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    "description": "<p><span>Are you a tech-savvy relationship builder who enjoys driving success for customers in the Web3 space? Join Chainstack.</span></p>\n<p><span><br></span></p>\n<p><span><span style=\"font-weight: bold\">About us</span></span><br></p>\n<p>Chainstack powers global blockchain applications across fintech, DeFi, wallets, custodians, analytics, and everything in between. Teams cut time-to-market, cost, and risk with one platform for nodes in the cloud, offered through preferred service providers, or self-hosted. Standardized node management puts reliability on autopilot and keeps performance predictable, giving operators control and transparency while developers get a consistent way to build and scale.</p>\n<p><span><br></span></p>\n<p><span><span style=\"font-weight: bold\">About the role</span></span><br></p>\n<p><span>We are looking for an enthusiastic <span style=\"font-weight: bold\">Account Manager</span> to foster long-term relationships with Chainstack's customers. You'll guide them through onboarding, drive adoption, ensure renewals, and identify growth opportunities across our product suite.</span><br></p>\n<p><span><br></span></p>\n<p><span><span style=\"font-weight: bold\">Responsibilities</span></span><br></p>\n<ul>\n<li><span>Lead onboarding for new customers, ensuring a smooth and value-driven experience.</span></li>\n<li><span>Drive account expansion through upselling and cross-selling.</span></li>\n<li><span>Monitor customer health and take proactive action to improve adoption and satisfaction.</span></li>\n<li><span>Conduct regular touchpoints and quarterly business reviews.</span></li>\n<li><span>Build strong, trusted relationships with stakeholders across customer organizations.</span></li>\n<li><span>Document and communicate business and technical outcomes achieved through Chainstack.</span></li>\n<li><span>Collaborate with support and engineering teams to resolve issues.</span></li>\n<li><span>Coordinate internal resources to ensure customer success.</span></li>\n<li><span>Manage renewals and follow up on failed payments.</span></li>\n<li><span>Research, verify, and manage subscription renewal data and pricing.</span></li>\n<li><span>Work with marketing to develop testimonials, referrals, and case studies.</span></li>\n</ul>\n<p><span><br></span></p>\n<p><span><span style=\"font-weight: bold\">Requirements</span></span><br></p>\n<ul>\n<li><span>3+ years in a customer-facing role in post-sales (technical account management, customer success, or sales engineering).</span></li>\n<li><span>Interest and understanding of Web3 technologies.</span></li>\n<li><span>Experience working with blockchain is a plus.</span></li>\n<li><span>Track record of customer retention and growth through excellent service.</span></li>\n<li><span>Strong communication and presentation skills, including executive-level communication.</span></li>\n<li><span>Proficiency with CRM tools such as HubSpot and spreadsheets (Excel).</span></li>\n<li><span>Ability to manage multiple projects simultaneously.</span></li>\n<li><span>Excellent listening, negotiation, and relationship management skills.</span></li>\n</ul>\n<p><span><br></span></p>\n<p><span><span style=\"font-weight: bold\">What we offer</span></span></p>\n<ul>\n<li><span><span style=\"font-weight: bold\">Competitive salary in USD</span> - Fair, transparent compensation based on experience and impact.</span></li>\n<li><span><span style=\"font-weight: bold\">Stock options</span> - Share in Chainstack's growth and long-term success.</span></li>\n<li><span style=\"font-weight: bold\">AI-first environment</span> - Use AI to reduce repetitive work and focus on judgment and shipping.<br></li>\n<li><span><span style=\"font-weight: bold\">Cutting-edge tech stack</span> - Work with modern infrastructure and stay close to Web3 innovation.</span></li>\n<li><span><span style=\"font-weight: bold\">Flat structure, no bureaucracy</span> - Take ownership, move fast, and make decisions with real impact.</span></li>\n<li><span><span style=\"font-weight: bold\">Flexible schedule</span> - Work when you are most productive and maintain balance.</span></li>\n<li><span><span style=\"font-weight: bold\">Global, fast-growing market</span> - Build in a rapidly evolving industry with real customer demand.</span></li>\n<li><span><span style=\"font-weight: bold\">Diverse, multinational team</span> - Collaborate with people across countries, backgrounds, and functions.</span></li>\n</ul>\n<p><br></p>\n<p><span>Ready to take your career to the next level? Apply now.</span></p>",
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