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    "ExternalDescriptionStr": "<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">The&nbsp;<strong>Servicing Operations Sr Specialist</strong>&nbsp;will have the responsibility of supporting the receiving and delivery of mail at our Iselin, NJ office as well with traveling to our Short Hills, NJ office on a weekly rotating schedule. Along with this core duty, the Servicing Operations Sr. Specialist will also be expected to perform daily tasks in compliance with procedures, service level agreements, and quality standards. This role demands proficiency in various applications, procedures, and computer skills.</span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">The Delivery Solutions group operates in a high-volume, fast-paced environment with critical Service Level Agreements (SLAs). Due to the nature of this environment, precision and attention to detail are crucial as any errors can directly impact our customers. As a result, the Servicing Operations Sr Specialist will be required to collaborate with vendors, branch, and back-office colleagues regularly.</span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\"><strong>Primary responsibilities include</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Manage the receipt, sorting, and distribution of incoming mail and packages.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Operate fleet vehicle to transport packages, documents, and goods between locations safely and on time.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Adhere to traffic laws, company policies, and safety regulations.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Report delays, issues, or special delivery instructions to management.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Interact professionally with business lines, customers, and recipients.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Utilize package tracking systems to monitor and manage deliveries.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Prepare and process outgoing mail and shipments efficiently.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Digitize mail, internal correspondence, and customer documents for electronic records.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Research and respond to internal inquiries from colleagues across the organization.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Perform intermediate clerical tasks in a fast-paced environment, ensuring accuracy and efficiency.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Apply knowledge of business unit products, applications, and procedures to daily tasks.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Effectively multitask, prioritize responsibilities, and cross-train within the department as needed.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Ensure compliance with regulatory requirements to minimize financial risk and use expertise in multiple systems to troubleshoot issues.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Lift and carry packages (up to 50lbs) as needed&nbsp;</span></span></li></ul><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\"><strong>Qualifications, Education, Certifications and/or Other Professional Credentials</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\"><strong>Required Qualifications</strong></span></span><ul style=\"list-style-type: circle;\"><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Valid driver’s license with a clean driving record.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Experience working in logistics, preferable within the financial industry.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">High school or equivalent required</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Knowledge of business line procedures and key practices</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Ability to identify areas of improvement in personal work and processes</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Strong attention to detail</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Ability to thrive in a fast-paced, high volume, deadline-driven&nbsp;environment.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Strong written and verbal communication skills</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Proficient in MS Outlook, Excel, Word, etc.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Valid driver’s license with a clean driving record.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Experience as a courier, delivery driver, or in a similar role.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Advanced knowledge of vehicle maintenance and safety procedures.</span></span></li></ul></li></ul><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\"><strong>Hours &amp; Work Schedule</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Hours per Week: 40</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Work Schedule: 8:30am - 5:00pm, Monday - Friday</span></span></li></ul><p>&nbsp;</p><p><strong>Pay Transparency&nbsp;</strong></p><p>The salary range for this position is $21.63 - $26.44 per hour. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.&nbsp;</p><p>We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit <a href=\"https://jobs.citizensbank.com/benefits\"><span style=\"color: blue;\">https://jobs.citizensbank.com/benefits</span></a> .&nbsp;</p>",
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