NOC Technician - Buffalo, NY

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    "requisitionDescription": "<div><div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.2.27/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.2.27/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.2.27/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.2.27/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><p id=\"isPasted\"><strong>GENERAL SUMMARY:</strong></p><p>The Network Operation Technician is responsible for providing remote service and support needs for Atlantic&rsquo;s Managed IT customer base. &nbsp; This relates to all technology at the client site, including workstations, servers, printers, networking equipment, and vendor-specific hardware and software.&nbsp; &nbsp; &nbsp; &nbsp;</p><p><strong>Essential Duties and Responsibilities:</strong>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</p><ul><li>IT support relating to technical issues involving Microsoft&#39;s core business applications</li><li>Support services for Microsoft related technologies. &nbsp;This includes Windows 10/11 and Windows Server operating systems, as well as Azure, Active Directory, the Microsoft Office suite and Office365</li><li>Ability to troubleshoot network equipment including firewalls, switches and wireless network components</li><li>Provisioning and installation of hardware and software as they relate to user workstations.</li><li>Remote access solution installation and support: VPN, Terminal Services, RDS and AVDs</li><li>Ability to troubleshoot VMware environments</li><li>Strong communication skills, keeping the clients informed of their problem status and resolution.&nbsp;</li><li>Improve customer service, perception, and satisfaction</li><li>Ability to work in a team&nbsp;</li><li>Escalate service issues that cannot be completed within agreed service levels</li><li>Understand processes in the ConnectWise trouble ticketing system, providing timely updates of status to the clients and providing problem resolution details&nbsp;</li><li>Utilize RMM and available network monitoring tools to diagnose problems remotely</li><li>Ensure documentation is properly entered and updated in the IT Glue database</li></ul><p><strong>Knowledge, Skills, and/or Abilities Required:</strong></p><ul><li>Minimum of 3 years troubleshooting end-user IT issues</li><li>A+, Network+, Server+ certification or equivalent preferred.&nbsp;</li><li>VMware, networking, and firewall knowledge.</li><li>Excellent problem-solving skills, ability to troubleshoot and diagnosis technical issues in a timely manner</li><li>Ability to work independently to find technical solutions, and an understanding of when problems should be escalated&nbsp;</li><li>Ability to multi-task and adapt to changes quickly, including re-prioritizing assignments.</li><li>Service awareness of all organization&rsquo;s key IT services for which support is being provided</li><li>Understanding of support tools, techniques, and how technology is used to provide IT services</li><li>Self-motivated with the ability to work in a fast-moving environment</li></ul><p>&nbsp;</p></div></div></div></div></div></div></div></div></div></div>\n",
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