Membership Service Representative - The Nelson

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    "requisitionDescription": "<div><div><div><p data-pasted=\"true\"><strong>Membership Service Representative</strong></p><p>Reports to: Membership Experience Management Team, Membership Service Lead Supervisor</p><p>Job Summary (Essential Functions) Assist members and guests in all front office-related areas in an efficient, courteous, and professional manner that maintains high standards of service and hospitality. Dedicated to every member receiving immediate, polite, and complete service.</p><p>Job Expectations/Duties</p><p>&bull; Greets all Members who enter the Club.</p><p>&bull; Always demonstrates a calm and professional manner.</p><p>&bull; Handling all Members&rsquo; interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.</p><p>&bull; Assisting Members in all inquiries in connection with Club services, hours of operations, in-house events, directions, etc.</p><p>&bull; Responds to all Member requests accurately and promptly. Interactions with Members will be in person, on the phone, and via email.</p><p>&bull; Gracefully resolves customer complaints from all areas of the Club.</p><p>&bull; Fostering relationships to improve the Members&rsquo; Experience and strives for Member Name Recognition.</p><p>&bull; Interactions with members is strictly professional.</p><p>&bull; Reports inappropriate behavior or unusual occurrences to Lead Supervisor and/or Management in accordance with Century policy.</p><p>&bull; Assists with the functions of sister departments including fitness and tennis operations</p><p>&bull; Works harmoniously and professionally with co-workers and supervisors.</p><p>&bull; Leaves personal issues at home.</p><p>&bull; Personal cell phone use is kept to a minimum and only for work related topics.</p><p>&bull; Follows proper credit, cash, checking and cash-handling policies and procedures.</p><p>&bull; Operates front-office equipment.</p><p>&bull; Processes mail, packages, and messages.</p><p>&bull; Reads and initials the communication log daily; knows of daily activities and meetings taking place in the club.</p><p>&bull; Familiar with all safety and emergency procedures and accident prevention policies.</p><p>&bull; Assist in inventory of Membership Services supplies and member items.</p><p>&bull; Maintains the organization, cleanliness, and neatness of the front desk and lobby areas.</p><p>&bull; Performs other appropriate tasks assigned by the Membership Experience Management Team.</p><p>Physical Demands of the Work Environment</p><p>&bull; Occasional bending, stooping, lifting, and pulling.</p><p>&bull; Frequent sitting, walking, and standing.</p><p>Dress Code</p><p>&bull; All black business casual attire</p><p>&bull; Comfortable smart footwear is permitted</p><p>&bull; Must wear name tag when clocked in</p><p>Standard Operating Procedure</p><p>Membership Service Desk&rsquo;s Operational Hours</p><p>Monday - Friday</p><p>5:00 AM - 1:00 PM &ndash; Opening Shift</p><p>10:00 AM - 6:00 PM &ndash; Middle Shift</p><p>1:00 PM &ndash; 9:00 PM &ndash; Closing Shift</p><p>Saturday - Sunday</p><p>6:00 AM - 1:00 PM &ndash; Opening Shift</p><p>10:00 AM - 6:00 PM &ndash; Middle Shift</p><p>1:00 PM &ndash; 9:00 PM &ndash; Closing Shift</p><p>&bull; Employees must be willing to work any shift, weekends, and holidays unless approved otherwise.</p><p>Position can be Full-Time or Part-Time.&nbsp;</p><p><br></p><p><br></p></div></div></div>\n",
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