Legal Intake Specialist - Lemon Law (Lehi, Utah)

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    "datePosted": "2026-03-03",
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    "description": "<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">About Us</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">Ovation Law Firm is a fast-growing, consumer-focused law firm committed to delivering exceptional legal services while fostering a high-performance, accountable, and supportive workplace. As we continue to scale, we are building strong client-focused systems to ensure consistency, compliance, and an outstanding experience from the very first interaction.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">We advocate for consumers who have been sold or leased defective vehicles under state and federal lemon laws. Our intake team plays a critical role in setting the tone for every client relationship and ensuring qualified individuals receive the legal support they deserve.</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">About the Role</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">We are seeking a high-energy, empathetic, and motivated Legal Intake Specialist to serve as the first point of contact for consumers dealing with defective vehicles and potential lemon law claims.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">In this role, your goal is to listen, qualify, and warmly guide potential clients through the intake process using an assumptive, sales-minded approach. You will help callers understand their rights, assess the strength of their lemon law claim, and move them confidently toward the next step—ensuring they feel heard, supported, and informed throughout the process.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">This is a fast-paced position well-suited for individuals with backgrounds in legal intake, sales, customer service, call centers, or customer acquisition, who thrive in high-volume environments and know how to balance empathy with performance.</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Key Responsibilities</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Respond to incoming inquiries via phone, web forms, and chat in real time, providing rapid, attentive support to consumers seeking help with defective vehicle claims.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Conduct concise and compassionate discovery calls to gather and assess essential case details such as vehicle information, repair history, warranty status, and nature of the defect.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Apply proprietary scripts and strict qualification criteria to quickly determine whether a case meets the threshold for a lemon law claim.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Use an assumptive, sales-minded approach to perform live warm transfers to attorneys or schedule timely callbacks for qualified leads.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Accurately document all caller information, vehicle details, case notes, and outcomes in Hubspot, ensuring data accuracy and completeness.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Manage follow-ups for pending leads, maintaining an organized pipeline and re-engaging prospects who were not ready to proceed on initial contact.</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Qualifications</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">At least 1 year of experience in a high-volume call center, customer service, or medical/legal office environment.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Exceptional verbal communication skills with the ability to mirror a caller’s tone, demonstrate empathy, and build rapport quickly.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Sales-minded approach focused on educating callers and guiding them toward taking action on their lemon law matter.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Tech-savvy and comfortable typing 45+ WPM while speaking with callers and navigating multiple software platforms simultaneously.</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Nice-to-Have / Preferred Qualifications</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">The following experience is helpful but not required for success in this role:</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Previous legal intake experience.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Experience with Hubspot.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Bilingual (English/Spanish).</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Familiarity with state and federal lemon law statutes or vehicle warranty processes.<br></span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Requirements</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Available to work Monday through Friday, 8:00 AM–5:00 PM Mountain Time.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Must be able to reliably commute to our Utah office daily.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Authorized to work in the United States.</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">What We Offer</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">$45,000 - $60,000 per year (full-time, 40 hours/week).</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Performance-based incentives.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Paid time off (PTO) with increases based on tenure.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Collaborative, in-office work environment with a supportive team.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Opportunity to work closely with leadership and legal professionals in a growing, modern law firm.</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"><br></span><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"><em>This is an in-office position based at our Utah location. Only candidates able to commute daily will be considered.</em></span></p>",
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