Front Office Clerk Dental

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    "requisitionDescription": "<div><div><p><br></p><p id=\"isPasted\"><br></p><p><strong>Job Summary: &nbsp;</strong>This position is one of the most important functions in the health care delivery system and the first point where contact is made personally or by telephone. &nbsp;The person will receive the patient and direct them to the services needed. &nbsp; Making appointments and making preliminary assessment category of payment for patients are essential before provider can see them.&nbsp;</p><p><strong>Job Duties:</strong></p><ol><li>Welcome patients as they contact the center personally or by telephone, and explain the services available, payment categories, and billing procedures.</li><li>Schedule appointments; direct walk-in patients and emergencies as per established policies and procedures.</li><li>Answer all incoming calls and route them to the appropriate staff.</li><li>Register all patients per registration protocols an collect all documentation.</li><li>Generate route slips for each patient, and assure that all services provided have been checked out properly.</li><li>Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be paid by the patient.</li><li>Collects deposits or co-pays/deductibles prior to the patient being seen by the provider per established policies and procedures. &nbsp;Inform patient of their outstanding balance, collect said balance, and issue cash receipt when monies are collected.</li><li>Work closely with Medical, Dental and Nursing staff to assure smooth patient flow and cut down on waiting time.</li><li>Work closely with the health promotion personnel and refer them to patients who did not keep their appointment for follow-up.</li><li>Call and remind patient of his/her appointment.</li><li>Follow up on &ldquo;no show&rdquo; patients on a daily basis.</li><li>Communicate patient&rsquo;s problem/complaint to the office manager or his/her designee.</li><li>Other related duty as the job requires. &nbsp; &nbsp;&nbsp;</li></ol><p><strong>Job Requirements:</strong>&nbsp; &nbsp; &nbsp;</p><ol><li>Ability to work under pressure.</li><li>Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.</li><li>Friendly personality with the desire to work with the public.</li><li>Ability to handle multi-functions.</li><li>Understanding of community based organizations.</li><li>Communicate patients&rsquo; problems to the medical staff.</li><li>Knowledge of bookkeeping and office functions.</li><li>Promotes and believes in OFH mission statement.</li><li>Ability to relate to the public regardless of ethnic, religious and economic status.</li></ol><p><strong>Other Duties</strong></p><ol><li>HIPAA compliance &ndash; responsible for maintaining abreast of and in compliance with all H.I.P.A.A. regulations and requirements. Treats all member information confidential.</li><li>Compliance &ndash; Ensure compliance with all local, state and federal regulations.</li><li>QA/QI &ndash; Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.</li><li>IT &ndash; Required to learn and use the EHR/EOHR (Medical Practice Electronic System) and its components. As required by the job functions and highlighted in the Policies and Procedures.</li></ol><p><strong>Qualification, Education, and Experience:</strong></p><ol><li>High school graduate/GED.</li><li>Formal training from a vocational school in lieu of the above.</li><li>One year of medical experience from a similar setting.</li><li>Ability to relate to patients, through familiarity with medical terminology and triage procedure.</li><li>Must believe in health care with dignity for all.</li><li>Ability to communicate with people and understand their problems.</li><li>Ability to speak read and write in English and Spanish is desirable.</li></ol><p>All employees will participate in Patient Centered Health Home Model at Omni Family Health.</p><p><strong>Responsible To: &nbsp;</strong>Staff Dentist/Dental Director/Business Management Associate</p><p><strong>Classification:&nbsp;</strong>Full or Part Time Position, Non-exempt&nbsp;</p><p><br></p><p><br></p></div></div>\n",
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