Program Specialist, Membership Services

Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply. WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values. At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success. The U.S. base salary range for this full-time position is $50,000 - $65,000 for US based candidates, and €40,000 - €55,000 for EU based candidates. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training. In addition to the base salary, the successful candidate will also receive benefits and a generous equity package. These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements. RESPONSIBILITIES: Own cross-functional intake and partnership across teams like Growth, Product, and Marketing – centralizing incoming changes, embedding Voice of Customer and Employee insights early, and helping manage a shared roadmap to ensure Enablement and Operations are fully prepared to support both Membership Services Representatives to deliver a seamless member experience. Support larger cross-functional programs within the Program Management team. Turn metrics into decisions and represent our members, translating rich data into crisp dashboards and executive narratives that spotlight “why it’s happening” and “what we’ll do next.” Standardize tools & documentation, creating reusable templates, SOPs, and governance artifacts that serve as the single source of truth for program execution across Membership Services and ensure Membership Services Representatives are fully prepared the moment a new feature or promotion goes live. Help coordinate our AI-supported service strategy, ensuring members receive hyper-personalized, effortless help at every touchpoint Drive proactive risk & issue management, and escalate blockers before they threaten scope, timeline, or member experience. Craft stakeholder updates that get read, and lead productive meetings that drive momentum, ensuring all communication is tailored to the audience’s needs. Champion a culture of continuous learning, experimentation & improvement by facilitating retros, proposing creative solutions using bleeding-edge AI tools, and implementing incremental tweaks. QUALIFICATIONS: 2+ years in project/program coordination or management. Self-starting, fast-moving, and collaborative approach to problem-solving. Excellent attention to detail with the ability to handle multiple tasks efficiently. Passion for building partnerships and working cross-functionally with a wide range of stakeholders on diverse initiatives. Familiarity with data visualization tools such as Sigma or similar. Skilled in project management fundamentals. Demonstrated passion for performance, wellness, and the WHOOP mission. Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.

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      "text": "RESPONSIBILITIES:",
      "content": "<div>\n\n<li>\n<p>Own cross-functional intake and partnership across teams like Growth, Product, and Marketing – centralizing incoming changes, embedding Voice of Customer and Employee insights early, and helping manage a shared roadmap to ensure Enablement and Operations are fully prepared to support both Membership Services Representatives to deliver a seamless member experience.</p>\n</li>\n<li>\n<p>Support larger cross-functional programs within the Program Management team.</p>\n</li>\n<li>\n<p>Turn metrics into decisions and represent our members, translating rich data into crisp dashboards and executive narratives that spotlight “why it’s happening” and “what we’ll do next.”&nbsp;</p>\n</li>\n<li>\n<p>Standardize tools &amp; documentation, creating reusable templates, SOPs, and governance artifacts that serve as the single source of truth for program execution across Membership Services and ensure Membership Services Representatives are fully prepared the moment a new feature or promotion goes live.&nbsp;</p>\n</li>\n<li>\n<p>Help coordinate our AI-supported service strategy, ensuring members receive hyper-personalized, effortless help at every touchpoint</p>\n</li>\n<li>\n<p>Drive proactive risk &amp; issue management, and escalate blockers before they threaten scope, timeline, or member experience.&nbsp;</p>\n</li>\n<li>\n<p>Craft stakeholder updates that get read, and lead productive meetings that drive momentum, ensuring all communication is tailored to the audience’s needs.</p>\n</li>\n<li>\n<p>Champion a culture of continuous learning, experimentation &amp; improvement by facilitating retros, proposing creative solutions using bleeding-edge AI tools, and implementing incremental tweaks.</p>\n</li>\n\n</div>"
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      "content": "<div>\n\n<li>\n<p>2+ years in project/program coordination or management.</p>\n</li>\n<li>\n<p>Self-starting, fast-moving, and collaborative approach to problem-solving.</p>\n</li>\n<li>\n<p>Excellent attention to detail with the ability to handle multiple tasks efficiently.</p>\n</li>\n<li>\n<p>Passion for building partnerships and working cross-functionally with a wide range of stakeholders on diverse initiatives.</p>\n</li>\n<li>\n<p>Familiarity with data visualization tools such as Sigma or similar.</p>\n</li>\n<li>\n<p>Skilled in project management fundamentals.</p>\n</li>\n<li>\n<p>Demonstrated passion for performance, wellness, and the WHOOP mission.</p>\n</li>\n<li>\n<p>Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.</p>\n</li>\n\n</div>"
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