Shared Services Support Administrator

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  "location": {
    "raw": "Bristol, Bristol, City of, BS9 1JQ, United Kingdom",
    "city": "Bristol",
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    "id": "278",
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    "location": {
      "city": "Bristol",
      "state": "Bristol, City of"
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    "jobOpeningName": "Shared Services Support Administrator",
    "departmentLabel": "Managed Services",
    "employmentStatusLabel": "Full-Time"
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  "detail_job_opening": {
    "location": {
      "city": "Bristol",
      "state": "Bristol, City of",
      "postalCode": "BS9 1JQ",
      "addressCountry": "United Kingdom"
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    "datePosted": "2026-05-21",
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    "description": "<p><span style=\"font-size: 18pt\">Shared Services Support Administrator, Bristol</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">We are looking for a highly organised and proactive Shared Services Support Administrator to join our growing team.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">This is a varied and fast-paced role where you’ll provide vital coordination and administrative support across multiple operational teams, with a particular focus on supporting our cabling and engineering function. Working closely with engineers, supervisors, project managers, and site leads, you’ll help ensure services run efficiently, tickets are managed effectively, and customers receive an excellent experience.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">If you enjoy working in a dynamic environment, thrive on organisation, and take pride in keeping operations running smoothly, this could be the perfect opportunity for you.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">What You’ll Be Doing:</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Service Coordination &amp; Ticket Management</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Managing and coordinating ServiceNow tickets from initial logging through to completion</span></li>\n<li><span style=\"font-size: 12pt\">Monitoring ticket progress to ensure works are completed within agreed SLAs</span></li>\n<li><span style=\"font-size: 12pt\">Liaising with engineers, supervisors, and stakeholders to coordinate works and updates</span></li>\n<li><span style=\"font-size: 12pt\">Escalating delays or service issues where required</span></li>\n<li><span style=\"font-size: 12pt\">Maintaining accurate system records and updates</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Customer &amp; Operational Support</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Acting as a key point of contact for service-related and administrative queries</span></li>\n<li><span style=\"font-size: 12pt\">Attending customer meetings and providing updates on ongoing works and service performance</span></li>\n<li><span style=\"font-size: 12pt\">Supporting operational teams to ensure efficient day-to-day delivery</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Reporting &amp; Administration - </span><span style=\"font-size: 12pt\">Preparing and maintaining operational reports and records relating to:</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">ServiceNow performance and ticket tracking</span></li>\n<li><span style=\"font-size: 12pt\">Training matrices</span></li>\n<li><span style=\"font-size: 12pt\">PPE and materials stock levels</span></li>\n<li><span style=\"font-size: 12pt\">Team absence tracking</span></li>\n<li><span style=\"font-size: 12pt\">Equipment calibration and Health &amp; Safety registers</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">You’ll also support with:</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Data entry and system updates</span></li>\n<li><span style=\"font-size: 12pt\">SharePoint document management</span></li>\n<li><span style=\"font-size: 12pt\">Filing, scanning, and maintaining accurate records</span></li>\n<li><span style=\"font-size: 12pt\">General office and team administration</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Fleet &amp; Vehicle Coordination</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Booking vehicle servicing and maintenance</span></li>\n<li><span style=\"font-size: 12pt\">Monitoring mileage and vehicle usage</span></li>\n<li><span style=\"font-size: 12pt\">Managing van and key sign-in/sign-out procedures</span></li>\n<li><span style=\"font-size: 12pt\">Maintaining accurate fleet records and documentation</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">What We’re Looking For:</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Essential Skills &amp; Experience</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Previous experience in an administrative or business support role</span></li>\n<li><span style=\"font-size: 12pt\">Strong organisational skills with the ability to manage multiple tasks and priorities</span></li>\n<li><span style=\"font-size: 12pt\">Excellent attention to detail and accuracy</span></li>\n<li><span style=\"font-size: 12pt\">Strong communication skills and confidence working with a range of stakeholders</span></li>\n<li><span style=\"font-size: 12pt\">Good working knowledge of Microsoft Office, including Word, Excel, Outlook, and Teams</span></li>\n<li><span style=\"font-size: 12pt\">A proactive and professional approach with strong customer focus</span></li>\n<li><span style=\"font-size: 12pt\">Ability to work independently and as part of a team in a fast-paced environment</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Desirable Experience</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Experience using ServiceNow or similar ticketing/workflow systems</span></li>\n<li><span style=\"font-size: 12pt\">Knowledge of SharePoint or document management systems</span></li>\n<li><span style=\"font-size: 12pt\">Understanding of SLA-driven service environments</span></li>\n<li><span style=\"font-size: 12pt\">Experience supporting engineering, cabling, or managed services teams</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Why Apply?</span></p>\n<p><span style=\"font-size: 12pt\">This is an excellent opportunity to join a supportive and collaborative team within a growing technology business. You’ll gain exposure to a busy operational environment, work closely with a wide range of stakeholders, and play an important role in supporting service delivery across a major customer site.</span></p>\n<p><span><br></span></p>\n<p><span><span style=\"font-size: 12pt\">If you’re organised, driven, and enjoy making a real impact behind the scenes, we’d love to hear from you</span>.</span></p>\n<p><br></p>",
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    "jobOpeningShareUrl": "https://roctechnologies.bamboohr.com/careers/278",
    "employmentStatusLabel": "Full-Time"
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