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Guest Service Associate

7ea5596b 12ff 4d69 B125 6df8cacd843f 19000101 000001 · Mystic, CT, US, Mystic, CT · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company7ea5596b 12ff 4d69 B125 6df8cacd843f 19000101 000001
TitleGuest Service Associate
Normalized title-
Department / team-
LocationMystic, CT, United States
Work model-
Employment typeTemporary
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2025-12-18 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 7ea5596b 12ff 4d69 B125 6df8cacd843f 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Mystic.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company7ea5596b 12ff 4d69 B125 6df8cacd843f 19000101 000001
Source374841bd-0a4b-4983-8c57-4b600442c55f
ATS providerADP Workforce Now Recruiting

Description

800x600 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 JOB SUMMARY: Demonstrate excellent representation of the aquarium at all times through a positive, can-do attitude and teamwork focused work ethic. Guest Service Associate role is an entry-level position that incorporates all aspects of guest operations. Responsible for providing excellent guest experience by assisting the Guest Services team in daily operations. Minimum Job Requirements: Must be willing to consistently provide guest service above and beyond expectation s . Minimum 16 years of age. Must have reliable transportation. Must be able to work a minimum of 6-9 hours per shift. Must be flexible and available on weekends, holidays, and summers; minimum three days a week during peak season (Memorial – Labor day), including one weekend day. Basic technology skill s . Essential Functions: Must possess strong interpersonal skills and enjoy working with the public. Candidates must be comfortable speaking to a wide range of guests both informally and formally. The ability to stand for several hours and frequently navigate around campus from position to position. Report for work punctually, working assigned schedule without excessive absences or requested time off. Must be able to work both indoors and outdoors in a range of weather conditions including heat, cold, and all forms of precipitation. Must be willing to work both independently and as a team with fellow staff and volunteers. Proactively initiate appropriate contact with guests to provide interesting and helpful information about our campus and collections. Ability to adhere to a schedule and multitask in a fast-paced environment . Fully train in all required Guest Services positions. Able to work amongst large crowds with at times intense sound levels. Other Job Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. If requested, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Greet and welcome guests. Assist with ticket purchases online or at kiosks. Using technology to scan ticket orders. Assist in operations of virtual reality: loading and unloading guests from pods, delivering safety protocols and starting the shows. W orking in close proximity with large marine mammals while assisting guests during our Marine Theater shows. Assist in operations of school and camp group visits: unloading students from bus, directing drivers to bus parking, delivering safety protocols, Ensure appropriate safety guidelines are relayed appropriately to guests as needed. Maintain up-to-date knowledge of habitats , animal collection, programs and general aquarium information concerning campus activities and venues to provide accurate information to guests. Respond to general inquiries, including but not limited to aquarium rates , membership , animal facts, and information in a knowledgeable, friendly manner. Maintain knowledge of all aquarium emergency procedures, including guest and animal procedures and respond appropriately. Maintain professional demeanor and image per aquarium uniform guidelines . Be punctual and efficient while rotati ng between positions and when receiving breaks. Ensure cleanliness of the facility and maintains the safety of our guests. Demonstrates friendliness and has an enthusiastic , outgoing personality. Perform crowd control throughout the campus. Staff after hour special events as needed. Attend regularly scheduled departmental meeting s and trainings. Ensure all workstations are kept clean, safe, and orderly at all times. Additional training in the following areas may be provided as business needs permit : Us e ticketing software to sell general admission and memberships, while properly processing all sales with credit cards and cash. Assist in operations of aerial course: loading and unloading guests from course, delivering safety protocols and maintaining knowledge of all safety procedures. Safety/Security All employees are responsible for working in a safe manner at all times. Every employee must properly use, and keep in good order, all personal protective equipment (PPE) supplied to them as protection from recognized hazards. Every employee must report any unsafe condition. Every employee must have a working knowledge of all Facility wide, and Department specific, safety procedures that relate to their position, including, but not limited to Emergency Evacuation, Lockdown Procedure, and Fire Extinguisher Use. Perform all other duties as assigned by supervisor.

Full job record

Job ID1a5c89e14390199e1fa459932acb6e811d581c4b
Org ID3836b5a9-f4a9-489f-ab73-50975f282f93
Source ID374841bd-0a4b-4983-8c57-4b600442c55f
Board ID374841bd-0a4b-4983-8c57-4b600442c55f
Provideradp_workforcenow
Provider Job Key582446
TitleGuest Service Associate
Normalized Title—
Statusactive
Activeyes
Location TextMystic, CT, US, Mystic, CT
Department—
Team—
Employment Typetemporary
Workplace Type—
Remote Policy—
CountryUnited States
RegionCT
CityMystic
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=7ea5596b-12ff-4d69-b125-6df8cacd843f&ccId=19000101_000001&lang=en_US&type=JS&jobId=582446&jwId=9201087557654_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=7ea5596b-12ff-4d69-b125-6df8cacd843f&ccId=19000101_000001&lang=en_US&type=JS&jobId=582446&jwId=9201087557654_1
First Seen At2026-05-31 18:27:18Z
Last Seen At2026-06-06 13:11:01Z
Last Checked At2026-06-06 13:11:01Z
Last Changed At2026-06-06 13:11:01Z
Inactive At—
Source Posted At2025-12-18 14:24:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=7ea5596b-12ff-4d69-b125-6df8cacd843f|19000101_000001/date=2026-06-06/2026-06-06T13-11-01-167Z-77fd8014e59569fd12f81b6852cb1a29fc92855ffebca9e2f430b5f3051e2026.json
Event Fields
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  "last_changed_at": "2026-06-06T13:11:01.566Z",
  "active_status": "active"
}
Parsed Structured
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  "launch_scope": {
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      "country": "United States",
      "is_remote": false,
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    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}
Extensions
{}
Native Structured
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SemiHidden=\"true\" UnhideWhenUsed=\"true\"   Name=\"Table Classic 2\"/>  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"   Name=\"Table Classic 3\"/>  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"   Name=\"Table Classic 4\"/>  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"   Name=\"Table Colorful 1\"/>  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"   Name=\"Table Colorful 2\"/>  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"   Name=\"Table Colorful 3\"/>  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"   Name=\"Table Columns 1\"/>  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"   Name=\"Table Columns 2\"/>  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"   Name=\"Table Columns 3\"/>  <w:LsdException Locked=\"false\" SemiHidden=\"true\" 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5.4pt;&nbsp;&nbsp;&nbsp;&nbsp;mso-para-margin:0in;&nbsp;&nbsp;&nbsp;&nbsp;mso-pagination:widow-orphan;&nbsp;&nbsp;&nbsp;&nbsp;font-size:10.0pt;&nbsp;&nbsp;&nbsp;&nbsp;font-family:\"Times New Roman\",serif;}</style><![endif]--><!--StartFragment--><p class=\"MsoPlainText\" id=\"isPasted\"><strong><span lang=\"X-NONE\">JOB</span></strong><strong><span lang=\"X-NONE\"> SUMMARY:</span></strong><span lang=\"X-NONE\">&nbsp;<strong>Demonstrate excellent representation of the aquarium at all times through a positive, can-do attitude and teamwork focused work ethic.<em>&nbsp;&nbsp;</em></strong></span><strong><span lang=\"X-NONE\"> </span></strong></p><p class=\"MsoPlainText\">Guest Service Associate role is an entry-level position that incorporates all aspects of guest operations. Responsible for providing excellent guest experience by assisting the Guest Services team in daily operations.&nbsp;</p><p class=\"MsoPlainText\"><strong><span lang=\"X-NONE\">Minimum Job Requirements:</span></strong><span lang=\"X-NONE\">&nbsp;<strong>Must be willing to consistently provide guest service above and beyond expectation</strong></span><strong>s</strong><strong><span lang=\"X-NONE\">.</span></strong><span lang=\"X-NONE\">&nbsp;</span></p><ol><li class=\"MsoPlainText\"><!--[if !supportLists]--><!--[endif]-->Minimum 16 years of age.</li><li class=\"MsoPlainText\"><!--[if !supportLists]--><!--[endif]-->Must have reliable transportation.</li><li class=\"MsoPlainText\"><!--[if !supportLists]--><!--[endif]-->Must be able to work a minimum of 6-9 hours per shift.</li><li class=\"MsoPlainText\"><!--[if !supportLists]--><!--[endif]--><span lang=\"X-NONE\">Must be flexible and available on weekends, holidays, and summers; minimum three days a week during peak season (Memorial &ndash; Labor day), including one weekend day.&nbsp;</span></li><li class=\"MsoPlainText\"><!--[if !supportLists]--><!--[endif]--><span lang=\"X-NONE\">Basic technology skill</span>s<span lang=\"X-NONE\">.</span></li></ol><p class=\"MsoPlainText\"><strong>Essential Functions:</strong></p><ol><li class=\"MsoPlainText\"><!--[if !supportLists]--> <!--[endif]-->Must possess strong interpersonal skills and enjoy working with the public. Candidates must be comfortable speaking to a wide range of guests both informally and formally.</li><li class=\"MsoPlainText\"><!--[if !supportLists]--><!--[endif]-->The ability to stand for several hours and frequently navigate around campus from position to position.&nbsp;</li><li class=\"MsoPlainText\"><!--[if !supportLists]--><!--[endif]--><span lang=\"X-NONE\">Report for work punctually, working assigned schedule without excessive absences or requested time off.</span></li><li class=\"MsoPlainText\"><!--[if !supportLists]--><!--[endif]-->Must be able to work both indoors and outdoors in a range of weather conditions including heat, cold, and all forms of precipitation.&nbsp;</li><li class=\"MsoPlainText\"><!--[if !supportLists]--><!--[endif]-->Must be willing to work both independently and as a team with fellow staff and volunteers.&nbsp;</li><li class=\"MsoPlainText\"><!--[if !supportLists]--><!--[endif]--><span lang=\"X-NONE\">Proactively initiate appropriate contact with guests to provide interesting and helpful information about our campus and collections. &nbsp;&nbsp;</span></li><li class=\"MsoPlainText\"><!--[if !supportLists]--><!--[endif]-->Ability<span lang=\"X-NONE\">&nbsp;to&nbsp;</span>adhere to a schedule and <span lang=\"X-NONE\">multitask in a fast-paced environment</span>.</li><li class=\"MsoPlainText\"><!--[if !supportLists]--><!--[endif]--><span lang=\"X-NONE\">Fully train in all required Guest Services positions.</span></li><li class=\"MsoPlainText\"><!--[if !supportLists]--><!--[endif]-->Able to work amongst large crowds with at times intense sound levels.</li></ol><p class=\"MsoPlainText\"><strong>Other Job Responsibilities:</strong></p><p class=\"MsoNormal\">To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. If requested, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. <strong>&nbsp;</strong></p><ol><li class=\"MsoPlainText\"><!--[if !supportLists]--><!--[endif]--><span lang=\"X-NONE\">Greet and welcome guests.</span> Assist with ticket purchases online or at kiosks.</li><li class=\"MsoPlainText\"><!--[if !supportLists]--><!--[endif]-->Using technology to scan ticket orders.&nbsp;</li><li class=\"MsoPlainText\"><!--[if !supportLists]--><!--[endif]-->Assist in operations of virtual reality: loading and unloading guests from pods, delivering safety protocols and starting the shows.</li><li class=\"MsoPlainText\"><!--[if !supportLists]--><!--[endif]-->W<span lang=\"X-NONE\">orking in close proximity with large marine mammals while assisting guests during our Marine Theater shows.</span></li><li class=\"MsoPlainText\"><!--[if !supportLists]--><!--[endif]--><span lang=\"X-NONE\">Assist in operations of school and camp group visits: unloading students from bus, directing drivers to bus parking, delivering safety protocols,&nbsp;</span></li><li class=\"MsoPlainText\"><!--[if !supportLists]--><!--[endif]-->Ensure appropriate safety guidelines are relayed appropriately to guests as needed. &nbsp;</li><li class=\"MsoPlainText\"><!--[if !supportLists]--><!--[endif]--><span lang=\"X-NONE\">Maintain up-to-date knowledge of&nbsp;</span>habitats<span lang=\"X-NONE\">, animal collection, programs and general aquarium information concerning campus activities and venues to provide accurate information to guests.</span></li><li class=\"MsoPlainText\"><!--[if !supportLists]--><!--[endif]--><span lang=\"X-NONE\">Respond to general inquiries, including but not limited to aquarium rates</span>, <span lang=\"X-NONE\">membership</span>, animal facts, and information<span lang=\"X-NONE\">&nbsp;in a knowledgeable, friendly manner.</span></li><li class=\"MsoPlainText\"><!--[if !supportLists]--><!--[endif]--><span lang=\"X-NONE\">Maintain knowledge of all aquarium emergency procedures, including guest and animal</span><span lang=\"X-NONE\">&nbsp;</span><span lang=\"X-NONE\">procedures and respond appropriately. &nbsp;</span></li><li class=\"MsoPlainText\"><!--[if !supportLists]--><!--[endif]--><span lang=\"X-NONE\">Maintain professional demeanor and image</span> per aquarium uniform guidelines<span lang=\"X-NONE\">. &nbsp;</span></li><li class=\"MsoPlainText\"><!--[if !supportLists]--><!--[endif]--><span lang=\"X-NONE\">Be punctual and efficient while rotati</span>ng <span lang=\"X-NONE\">between positions and when receiving breaks.</span></li><li class=\"MsoPlainText\"><!--[if !supportLists]--><!--[endif]--><span lang=\"X-NONE\">Ensure cleanliness of the facility and maintains the safety of our guests.</span></li><li class=\"MsoPlainText\"><!--[if !supportLists]--><!--[endif]--><span lang=\"X-NONE\">Demonstrates friendliness and has an enthusiastic</span>,<span lang=\"X-NONE\">&nbsp;outgoing personality. &nbsp;</span></li><li class=\"MsoPlainText\"><!--[if !supportLists]--><!--[endif]--><span lang=\"X-NONE\">Perform crowd control throughout the campus.</span></li><li class=\"MsoPlainText\"><!--[if !supportLists]--><!--[endif]--><span lang=\"X-NONE\">Staff after hour special events as&nbsp;</span>needed.</li><li class=\"MsoPlainText\"><!--[if !supportLists]--><!--[endif]--><span lang=\"X-NONE\">Attend regularly scheduled departmental meeting</span>s and trainings.</li><li class=\"MsoPlainText\"><!--[if !supportLists]--><!--[endif]-->Ensure all workstations<span lang=\"X-NONE\">&nbsp;are kept clean, safe, and orderly at all times.</span></li><li class=\"MsoPlainText\"><!--[if !supportLists]--><!--[endif]-->Additional training in the following areas may be provided as business needs permit<span lang=\"X-NONE\">:</span></li><li class=\"MsoPlainText\"><!--[if !supportLists]--><!--[endif]--><span lang=\"X-NONE\">Us</span>e<span lang=\"X-NONE\">&nbsp;ticketing software to sell general admission and memberships, while properly</span><span lang=\"X-NONE\">&nbsp;</span><span lang=\"X-NONE\">processing all sales with credit cards and cash.&nbsp;</span></li><li class=\"MsoPlainText\"><!--[if !supportLists]--><!--[endif]-->Assist in operations of aerial course: loading and unloading guests from course, delivering safety protocols and maintaining knowledge of all safety procedures.</li></ol><p class=\"MsoNormal\"><strong>Safety/Security&nbsp;</strong></p><ol type=\"disc\"><li class=\"MsoNormal\" style=\"text-align: left;\">All employees are responsible for working in a safe manner at all times.</li><li class=\"MsoNormal\" style=\"text-align: left;\">Every employee must properly use, and keep in good order, all personal protective equipment (PPE) supplied to them as protection from recognized hazards.</li><li class=\"MsoNormal\" style=\"text-align: left;\">Every employee must report any unsafe condition.</li><li class=\"MsoNormal\" style=\"text-align: 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