Engagement Manager

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    "ExternalDescriptionStr": "<p><strong>About Us</strong>&nbsp;</p><p>We’re&nbsp;a professional services company at the intersection of marketing and technology — partnering with ambitious brands to solve complex challenges, accelerate growth, and drive performance. Our integrated teams combine strategic insight, creative execution, data fluency, and technical&nbsp;expertise.&nbsp;</p><p>We believe our biggest asset is our combination of&nbsp;different backgrounds, cultures, and disciplines that come together to form iCrossing community.<span style=\"font-family:&quot;Arial&quot;,sans-serif;\"> </span>What we do starts with our people.&nbsp;</p><p>We are part of the Hearst Corporation, the world’s leading media, entertainment, and content company, which gives us access to the most valuable data and insights,&nbsp;talent&nbsp;and audiences.<span style=\"font-family:&quot;Arial&quot;,sans-serif;\">  </span>&nbsp;</p><p><strong>About this job</strong>&nbsp;</p><p>The Engagement Manager is a role that will join a team focused on driving digital marketing transformation at the&nbsp;enterprise-level&nbsp;for an account. This individual will have a proven record of accomplishment in leading, delivering, and managing complex digital solutions for our clients. Candidate should have the ability to manage projects through scope/discovery, estimation, UX, Creative, and Technical development/deployment.&nbsp;</p><p>The ideal candidate will have a solid background in adapting Iterative and Agile methodologies, especially the management of parallel workstreams and coordination with multiple technical and creative partners.</p><p>They will also possess experience&nbsp;identifying&nbsp;opportunities to grow and improve clients' digital capabilities and will be tasked with building trusted, long-term relationships with key stakeholders across the client’s organization. Candidates with relevant experience in management consulting, digital transformation, and digital business strategy will be strongly considered. This full-time&nbsp;role&nbsp;requires 2 days per week in the office.&nbsp;</p><p><strong>Responsibilities</strong>&nbsp;</p><ul style=\"list-style-type:disc;\"><li style=\"tab-stops:list .5in;\">Lead end-to-end the direction and day-to-day execution of client digital&nbsp;program, including directing engagement team members on the account.&nbsp;</li><li style=\"tab-stops:list .5in;\">Manage project workstreams through the full development lifecycle while serving as the primary communication point with client’s other creative and technology partners.</li><li style=\"tab-stops:list .5in;\">Responsible for tracking sprint progress and managing program backlogs. Work in a dynamic environment with onshore and offshore development teams.</li><li style=\"tab-stops:list .5in;\">Maintain project plans, resource assignments, and other project related documents and publish to appropriate stakeholders, including regular updates to iCrossing’s resource planning system.</li><li style=\"tab-stops:list .5in;\">Ensure resources are&nbsp;allocated&nbsp;and staffed to&nbsp;facilitate&nbsp;delivery, including collaboration with Discipline Leads to ensure alignment to delivery plans and commercial targets.&nbsp;</li><li style=\"tab-stops:list .5in;\">Maintain an operational model that drives business outcomes and&nbsp;improve&nbsp;engagement leadership practices across the team through&nbsp;methodology&nbsp;and clear, repeatable processes. Monitor and enhance operational model over time to meet and exceed client expectations in the context of business goals/outcomes, client org structure, and program trajectory.&nbsp;</li><li style=\"tab-stops:list .5in;\">Provide leadership to develop custom approaches and solutions to client’s program challenges. Drive development of&nbsp;appropriate staffing&nbsp;plans to&nbsp;deliver against&nbsp;new initiatives and client annual renewals.&nbsp;</li><li style=\"tab-stops:list .5in;\">Build strong and lasting relationships with multiple client contacts. Develop relationships with key client partners to help evangelize&nbsp;iCrossing's&nbsp;expertise&nbsp;as a strategic and pragmatic delivery partner, with guidance and partnership from executive sponsors.&nbsp;</li><li style=\"tab-stops:list .5in;\">Develop a detailed knowledge of iCrossing services, capabilities, and differentiators.&nbsp;</li><li style=\"tab-stops:list .5in;\">Cultivate client relationships through content, communication,&nbsp;reliability&nbsp;and relatability&nbsp;</li><li style=\"tab-stops:list .5in;\">Mentor and nurture talent on the team&nbsp;</li><li style=\"tab-stops:list .5in;\">Collaborate,&nbsp;develop&nbsp;and strategize account plans to meet growth targets.<span style=\"font-family:&quot;Arial&quot;,sans-serif;\"> </span>&nbsp;</li><li style=\"tab-stops:list .5in;\">Maintain the&nbsp;client&nbsp;partnership, including greater incorporation of insights into plans and vision for the client, and deliver goals.&nbsp;</li><li style=\"tab-stops:list .5in;\">Track progress toward goals and commitments for the program, and report on them to decision-makers both purely to inform them and to drive progress toward greater advancement&nbsp;</li><li style=\"tab-stops:list .5in;\">Own service quality and partner with competency leaders on problem mitigation and risk management communications&nbsp;</li></ul><p><strong>Skills &amp; Experience:</strong>&nbsp;</p><ul style=\"list-style-type:disc;\"><li style=\"tab-stops:list .5in;\">8+ years of related work experience, major strategic consulting firm background preferred&nbsp;</li><li style=\"tab-stops:list .5in;\">Bachelor's Degree; advanced degree or MBA a plus&nbsp;</li><li style=\"tab-stops:list .5in;\">Fast,&nbsp;accurate, and authoritative analysis, forecasting, and decision-making&nbsp;</li><li style=\"tab-stops:list .5in;\">Deep&nbsp;expertise&nbsp;in assembling and management digital experience transformation programs&nbsp;</li><li style=\"tab-stops:list .5in;\">Comfort with ambiguity and broad requests, and able to both clearly&nbsp;validate&nbsp;understanding and answer with concrete projects and industry-leading work product&nbsp;</li><li style=\"tab-stops:list .5in;\">Ability to communicate technical concepts to non-technical audiences.</li><li style=\"tab-stops:list .5in;\">Possess a strong background in technology and development projects. Experience with Adobe AEM and Adobe Cloud Services are preferred but not required.</li><li style=\"tab-stops:list .5in;\">Understanding of business requirements, user stories, and acceptance criteria.</li><li style=\"tab-stops:list .5in;\">Strong commercial and business acumen&nbsp;</li><li style=\"tab-stops:list .5in;\">Record of lasting, mutually beneficial business relationships&nbsp;</li><li style=\"tab-stops:list .5in;\">Exemplary verbal and written communication skills including storytelling and presentation&nbsp;</li><li style=\"tab-stops:list .5in;\">Leadership ability, especially to drive action without direct authority&nbsp;</li><li style=\"tab-stops:list .5in;\">Exceptional analytical and quantitative problem-solving skills&nbsp;</li><li style=\"tab-stops:list .5in;\">Ability to&nbsp;both individually&nbsp;build and fully delegate to a team the construction of a clear, focused presentation for any audience&nbsp;</li><li style=\"tab-stops:list .5in;\">Skills to communicate and break down complex ideas effectively&nbsp;</li><li style=\"tab-stops:list .5in;\">Strong presentation skills with&nbsp;proficiency&nbsp;in either PowerPoint or&nbsp;KeyNote&nbsp;</li><li style=\"tab-stops:list .5in;\">A balanced sense of the immediate and practical against long-term, visionary thinking&nbsp;</li><li style=\"tab-stops:list .5in;\">Understands the value of service and the ability to evaluate client needs&nbsp;</li><li style=\"tab-stops:list .5in;\">Experience managing and&nbsp;maintaining&nbsp;customer relationships&nbsp;</li><li style=\"tab-stops:list .5in;\">Ability to collaborate with cross-functional internal departments to contribute to new business&nbsp;</li><li style=\"tab-stops:list .5in;\">Ability to adapt to rapidly changing business needs and priorities. Must thrive in a fast-paced environment with&nbsp;high-rates&nbsp;of change.<span style=\"font-family:&quot;Arial&quot;,sans-serif;\"> </span>&nbsp;</li><li style=\"tab-stops:list .5in;\">Applies ingenuity and determination to find the best&nbsp;possible options&nbsp;to support business needs.&nbsp;</li><li style=\"tab-stops:list .5in;\">Takes ownership of outstanding issues, is accountable, and&nbsp;establishes&nbsp;a high level&nbsp;of credibility with others in the organization&nbsp;</li><li style=\"tab-stops:list .5in;\">Respects other people's opinions and suggestions and works to create an “environment of trust.”&nbsp;</li></ul><p>&nbsp;</p><p>For New York City, <span style=\"font-family:&quot;Arial&quot;,sans-serif;\"> </span>the estimated salary range for this position is between $119,000<span style=\"font-family:&quot;Arial&quot;,sans-serif;\"> </span>and $160,000.<span style=\"font-family:&quot;Arial&quot;,sans-serif;\">  </span>For Chicago, <span style=\"font-family:&quot;Arial&quot;,sans-serif;\"> </span>the estimated salary range for this position is between $107,000<span style=\"font-family:&quot;Arial&quot;,sans-serif;\"> </span>and $144,000. The range for the position in other geographies may vary based on market differences.<span style=\"font-family:&quot;Arial&quot;,sans-serif;\"> </span>The actual compensation will be determined based on experience and other factors permitted by law.</p><p>We also offer a competitive benefits package that includes:&nbsp;</p><ul style=\"list-style-type:disc;\"><li><span style=\"font-size:12.0pt;line-height:107%;\">Medical, dental, vision, life and disability insurance</span></li><li><span style=\"font-size:12.0pt;line-height:107%;\">401(k) Retirement Plan</span></li><li><span style=\"font-size:12.0pt;line-height:107%;\">Flexible Spending &amp; Health Savings Account</span></li><li><span style=\"font-size:12.0pt;line-height:107%;\">Paid holidays, vacation, and sick time</span></li><li><span style=\"font-size:12.0pt;line-height:107%;\">Parental Leave</span></li><li><span style=\"font-size:12.0pt;line-height:107%;\">Employee assistance program and other company benefits</span></li></ul><p>&nbsp;</p><p>&nbsp;</p>",
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