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HomeCompaniesFa Evly Saasfaprod1 Fa Ocs Oraclecloud Com CX 1Scheduling Coordinator and Medical Assistant - Diversified Services

Scheduling Coordinator and Medical Assistant - Diversified Services

Fa Evly Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 · Hamilton, OH, United States; BUTLER COUNTY MED CT, Fairfield Township, OH, US · Deleted · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyFa Evly Saasfaprod1 Fa Ocs Oraclecloud Com CX 1
TitleScheduling Coordinator and Medical Assistant - Diversified Services
Normalized title-
Department / teamProfessional/Technical
LocationHamilton, OH, United States
Work model-
Employment typeFull Time
Salary-
Statusdeleted
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-05-06 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-03

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Linked records

CompanyFa Evly Saasfaprod1 Fa Ocs Oraclecloud Com CX 1
Source327eba1a-80d3-4f1f-b3e7-d8411b1a046e
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description As a Scheduling Coordinator/MA within TriHealth Physician Practices, you play a key role in ensuring patients have a smooth and positive experience from the moment they schedule their visit. You are responsible for managing appointment workflows, coordinating provider schedules, and supporting overall practice efficiency. Your attention to detail and commitment to service help patients access timely care while keeping clinical teams organized and supported. Location: 3055 Hamilton Mason Rd Suite 300, Hamilton, OH 45011 Schedule: Full time day shift M-F, no weekends or holidays Incentives & Benefits: We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement. *PRN positions not eligible for TriHealth benefits https://careers.trihealth.com/what-we-offer/benefits Minimum Job Requirements: High School Degree in Healthcare Clerical background with general computer skills and Knowledge in medical terminology EKG Injections Venipuncture Performance of common lab tests according to establish CLIA guidelines and TriHealth policy Experience in medical/physician office setting Job Overview: Performs clerical duties, including interpreting scheduling requests, scheduling appointments and/or tests and maintaining medical records for participants, both internally and externally with many different providers and areas of specialty. Coordinates scheduling of participants within multiple departments internally including nursing, transportation and therapy at three different sites. Has the interpersonal skill to communicate with respect and compassion to customers. Communicates information through various telecommunication devices including Epic, Misys and Outlook. Assists in coordinating participants flow concerning appointments and or tests. This position assists the physician in examination and treatment of patients, performing miscellaneous delegated duties under the direction of physician. This position also interviews patients, measures vital signs, such as pulse rate, temperature, blood pressure, weight, and height, and records information on patients' charts, and prepares treatment rooms for examination of patients. The position will be cross-trained to perform duties to enhance efficiency and continuity of delivery of patient care; work cooperatively within the team concept demonstrating flexibility, motivation and commitment to quality patient care. This position’s tasks include patient related duties, medical record maintenance/documentation, and safety/environmental duties. Job Responsibilities: Performs all responsibilities related to scheduling participants for specialist and routine appointments both internally and externally with many different providers and areas of specialty. Coordinates scheduling of participants within multiple departments internally including nursing, transportation and therapy at three different sites. Follows all scheduling procedures and completes scheduling paperwork accurately and timely. Communicates appropriately with customers, transportation and other departments. Demonstrates strong customer service skills and appropriate judgement related to phone and in-person interactions. Answers phone calls promptly and courteously pertaining to setting up appointments. Relays accurate and complete messages to the appropriate person. Demonstrates organizational skills in the management of participant appointments/tests/procedures and ensures a smooth and thorough process Ensures all medical records are retrieved from outside providers and forwards information to the medical records department for scanning purposes. Exhibits professional image and behavior toward patients, visitors, physicians and employees and creates a positive impression consistent with professional etiquette. Demonstrates proficiency in assisting with medical procedures on adults and children. Demonstrates flexibility and/or initiative in seeking or accepting additional assignments, and a willingness to learn. Exhibits dependability in areas such as attendance, punctuality and the timely performance of duties. Maintains the safety and cleanliness of the treatment area. Demonstrates knowledge of the principles of clean and sterile procedures in the use of medical equipment. Working Conditions: Climbing - Occasionally Concentrating - Frequently Continuous Learning - Occasionally Hearing: Conversation - Consistently Hearing: Other Sounds - Consistently Interpersonal Communication - Consistently Kneeling - Occasionally Lifting Lifting 50+ Lbs - Rarely Lifting 11-50 Lbs - Occasionally Pulling - Occasionally Pushing - Occasionally Reaching - Frequently Reading - Consistently Sitting - Consistently Standing - Consistently Stooping - Occasionally Talking - Consistently Thinking/Reasoning - Consistently Use of Hands - Consistently Color Vision - Consistently Visual Acuity: Far - Consistently Visual Acuity: Near - Consistently Walking - Consistently TriHealth SERVE Standards and ALWAYS Behaviors At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: Serve: ALWAYS… • Welcome everyone by making eye contact, greeting with a smile, and saying "hello" • Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist • Refrain from using cell phones for personal reasons in public spaces or patient care areas Excel: ALWAYS… • Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met • Offer patients and guests priority when waiting (lines, elevators) • Work on improving quality, safety, and service Respect: ALWAYS… • Respect cultural and spiritual differences and honor individual preferences. • Respect everyone’s opinion and contribution, regardless of title/role. • Speak positively about my team members and other departments in front of patients and guests. Value: ALWAYS… • Value the time of others by striving to be on time, prepared and actively participating. • Pick up trash, ensuring the physical environment is clean and safe. • Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste. Engage: ALWAYS… • Acknowledge wins and frequently thank team members and others for contributions. • Show courtesy and compassion with customers, team members and the community

Full job record

Job ID1a5917d63b3d20dd54f3082474e0c68790aed0d5
Org ID9c7a3cb2-1660-4afc-bbc3-3b40d57f665d
Source ID327eba1a-80d3-4f1f-b3e7-d8411b1a046e
Board ID327eba1a-80d3-4f1f-b3e7-d8411b1a046e
Provideroracle_hcm
Provider Job Key309364
TitleScheduling Coordinator and Medical Assistant - Diversified Services
Normalized Title
Statusdeleted
Activeno
Location TextHamilton, OH, United States; BUTLER COUNTY MED CT, Fairfield Township, OH, US
DepartmentProfessional/Technical
Team
Employment Typefull_time
Workplace Type
Remote Policy
CountryUnited States
RegionOH
CityHamilton
Salary RawDescription As a Scheduling Coordinator/MA within TriHealth Physician Practices, you play a key role in ensuring patients have a smooth and positive experience from the moment they schedule their visit. You are responsible for managing appointment workflows, coordinating provider schedules, and supporting overall practice efficiency. Your attention to detail and commitment to service help patients access timely care while keeping clinical teams organized and supported. Location: 3055 Hamilton Mason Rd Suite 300, Hamilton, OH 45011 Schedule: Full time day shift M-F, no weekends or holidays Incentives & Benefits: We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement. *PRN positions not eligible for TriHealth benefits https://careers.trihealth.com/what-we-offer/benefits Minimum Job Requirements: High School Degree in Healthcare Clerical background with general computer skills and Knowledge in medical terminology EKG Injections Venipuncture Performance of common lab tests according to establish CLIA guidelines and TriHealth policy Experience in medical/physician office setting Job Overview: Performs clerical duties, including interpreting scheduling requests, scheduling appointments and/or tests and maintaining medical records for participants, both internally and externally with many different providers and areas of specialty. Coordinates scheduling of participants within multiple departments internally including nursing, transportation and therapy at three different sites. Has the interpersonal skill to communicate with respect and compassion to customers. Communicates information through various telecommunication devices including Epic, Misys and Outlook. Assists in coordinating participants flow concerning appointments and or tests. This position assists the physician in examination and treatment of patients, performing miscellaneous delegated duties under the direction of physician. This position also interviews patients, measures vital signs, such as pulse rate, temperature, blood pressure, weight, and height, and records information on patients' charts, and prepares treatment rooms for examination of patients. The position will be cross-trained to perform duties to enhance efficiency and continuity of delivery of patient care; work cooperatively within the team concept demonstrating flexibility, motivation and commitment to quality patient care. This position’s tasks include patient related duties, medical record maintenance/documentation, and safety/environmental duties. Job Responsibilities: Performs all responsibilities related to scheduling participants for specialist and routine appointments both internally and externally with many different providers and areas of specialty. Coordinates scheduling of participants within multiple departments internally including nursing, transportation and therapy at three different sites. Follows all scheduling procedures and completes scheduling paperwork accurately and timely. Communicates appropriately with customers, transportation and other departments. Demonstrates strong customer service skills and appropriate judgement related to phone and in-person interactions. Answers phone calls promptly and courteously pertaining to setting up appointments. Relays accurate and complete messages to the appropriate person. Demonstrates organizational skills in the management of participant appointments/tests/procedures and ensures a smooth and thorough process Ensures all medical records are retrieved from outside providers and forwards information to the medical records department for scanning purposes. Exhibits professional image and behavior toward patients, visitors, physicians and employees and creates a positive impression consistent with professional etiquette. Demonstrates proficiency in assisting with medical procedures on adults and children. Demonstrates flexibility and/or initiative in seeking or accepting additional assignments, and a willingness to learn. Exhibits dependability in areas such as attendance, punctuality and the timely performance of duties. Maintains the safety and cleanliness of the treatment area. Demonstrates knowledge of the principles of clean and sterile procedures in the use of medical equipment. Working Conditions: Climbing - Occasionally Concentrating - Frequently Continuous Learning - Occasionally Hearing: Conversation - Consistently Hearing: Other Sounds - Consistently Interpersonal Communication - Consistently Kneeling - Occasionally Lifting Lifting 50+ Lbs - Rarely Lifting 11-50 Lbs - Occasionally Pulling - Occasionally Pushing - Occasionally Reaching - Frequently Reading - Consistently Sitting - Consistently Standing - Consistently Stooping - Occasionally Talking - Consistently Thinking/Reasoning - Consistently Use of Hands - Consistently Color Vision - Consistently Visual Acuity: Far - Consistently Visual Acuity: Near - Consistently Walking - Consistently TriHealth SERVE Standards and ALWAYS Behaviors At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: Serve: ALWAYS… • Welcome everyone by making eye contact, greeting with a smile, and saying "hello" • Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist • Refrain from using cell phones for personal reasons in public spaces or patient care areas Excel: ALWAYS… • Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met • Offer patients and guests priority when waiting (lines, elevators) • Work on improving quality, safety, and service Respect: ALWAYS… • Respect cultural and spiritual differences and honor individual preferences. • Respect everyone’s opinion and contribution, regardless of title/role. • Speak positively about my team members and other departments in front of patients and guests. Value: ALWAYS… • Value the time of others by striving to be on time, prepared and actively participating. • Pick up trash, ensuring the physical environment is clean and safe. • Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste. Engage: ALWAYS… • Acknowledge wins and frequently thank team members and others for contributions. • Show courtesy and compassion with customers, team members and the community
Salary Min
Salary Max
Salary Currency
Salary Periodday
Source URLhttps://fa-evly-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/309364
Apply URLhttps://fa-evly-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/309364
First Seen At2026-05-31 17:58:48Z
Last Seen At2026-06-03 11:07:17Z
Last Checked At2026-06-06 11:18:39Z
Last Changed At2026-06-06 11:18:39Z
Inactive At2026-06-06 11:18:39Z
Source Posted At2026-05-06 13:50:51Z
Source Updated At
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    "ExternalDescriptionStr": "<div id=\"Data\"><p style=\"font-family: &quot;Segoe UI&quot;; font-size: 10.5pt; line-height: 15pt; margin: 0in 0in 0in 0.375in;\">As a Scheduling Coordinator/MA within TriHealth Physician Practices, you play a key role in ensuring patients have a smooth and positive experience from the moment they schedule their visit. You are responsible for managing appointment workflows, coordinating provider schedules, and supporting overall practice efficiency. Your attention to detail and commitment to service help patients access timely care while keeping clinical teams organized and supported.</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">&nbsp;</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\"><br><strong>Location: 3055 Hamilton Mason Rd Suite 300, Hamilton, OH 45011</strong></p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">&nbsp;</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\"><strong>Schedule: Full time day shift M-F, no weekends or holidays</strong></p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">&nbsp;</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\"><strong>Incentives &amp; Benefits:&nbsp;</strong></p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">&nbsp;</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">&nbsp;</p><p style=\"font-family: &quot;Aptos Display&quot;; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">*PRN positions not eligible for TriHealth benefits</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\"><br><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://careers.trihealth.com/what-we-offer/benefits\">https://careers.trihealth.com/what-we-offer/benefits</a></p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\"><br><strong>Minimum Job Requirements:</strong></p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">&nbsp;</p><ul type=\"disc\" style=\"direction: ltr; list-style-type: disc; margin-bottom: 0in; margin-top: 0in; unicode-bidi: embed;\"><li style=\"margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">High School Degree in Healthcare</span></span></li><li style=\"margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Clerical background with general computer skills and Knowledge in medical terminology</span></span></li><li style=\"margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">EKG</span></span></li><li style=\"margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Injections</span></span></li><li style=\"margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Venipuncture</span></span></li><li style=\"margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Performance of common lab tests according to establish CLIA guidelines and TriHealth policy</span></span></li><li style=\"margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Experience in medical/physician office setting</span></span><br><br><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\"><strong>Job Overview:</strong></span></span></li></ul><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">&nbsp;</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">Performs clerical duties, including interpreting scheduling requests, scheduling appointments and/or tests and maintaining medical records for participants, both internally and externally with many different providers and areas of specialty. Coordinates scheduling of participants within multiple departments internally including nursing, transportation and therapy at three different sites. Has the interpersonal skill to communicate with respect and compassion to customers. Communicates information through various telecommunication devices including Epic, Misys and Outlook. Assists in coordinating participants flow concerning appointments and or tests. This position assists the physician in examination and treatment of patients, performing miscellaneous delegated duties under the direction of physician. This position also interviews patients, measures vital signs, such as pulse rate, temperature, blood pressure, weight, and height, and records information on patients' charts, and prepares treatment rooms for examination of patients. The position will be cross-trained to perform duties to enhance efficiency and continuity of delivery of patient care; work cooperatively within the team concept demonstrating flexibility, motivation and commitment to quality patient care. This position’s tasks include patient related duties, medical record maintenance/documentation, and safety/environmental duties.</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">&nbsp;</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\"><strong>Job Responsibilities:</strong></p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">&nbsp;</p><ul type=\"disc\" style=\"direction: ltr; list-style-type: disc; margin-bottom: 0in; margin-top: 0in; unicode-bidi: embed;\"><li style=\"margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Performs all responsibilities related to scheduling participants for specialist and routine appointments both internally and externally with many different providers and areas of specialty. Coordinates scheduling of participants within multiple departments internally including nursing, transportation and therapy at three different sites. Follows all scheduling procedures and completes scheduling paperwork accurately and timely. Communicates appropriately with customers, transportation and other departments.</span></span></li><li style=\"margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Demonstrates strong customer service skills and appropriate judgement related to phone and in-person interactions. Answers phone calls promptly and courteously pertaining to setting up appointments. Relays accurate and complete messages to the appropriate person.</span></span></li><li style=\"margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Demonstrates organizational skills in the management of participant appointments/tests/procedures and ensures a smooth and thorough process</span></span></li><li style=\"margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Ensures all medical records are retrieved from outside providers and forwards information to the medical records department for scanning purposes.</span></span></li><li style=\"margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Exhibits professional image and behavior toward patients, visitors, physicians and employees and creates a positive impression consistent with professional etiquette. Demonstrates proficiency in assisting with medical procedures on adults and children.</span></span></li><li style=\"margin-bottom: 0px; margin-top: 0px; vertical-align: middle;\"><span style=\"font-family: Calibri;\"><span style=\"font-size: 11pt;\">Demonstrates flexibility and/or initiative in seeking or accepting additional assignments, and a willingness to learn. Exhibits dependability in areas such as attendance, punctuality and the timely performance of duties. Maintains the safety and cleanliness of the treatment area. Demonstrates knowledge of the principles of clean and sterile procedures in the use of medical equipment.</span></span></li></ul><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">&nbsp;</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\"><strong>Working Conditions:</strong></p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">&nbsp;</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">Climbing - Occasionally</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">Concentrating - Frequently</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">Continuous Learning - Occasionally</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">Hearing: Conversation - Consistently</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">Hearing: Other Sounds - Consistently</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">Interpersonal Communication - Consistently</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">Kneeling - Occasionally</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">Lifting &lt;10 Lbs - Occasionally</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">Lifting 50+ Lbs - Rarely</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">Lifting 11-50 Lbs - Occasionally</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">Pulling - Occasionally</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">Pushing - Occasionally</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">Reaching - Frequently</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">Reading - Consistently</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">Sitting - Consistently</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">Standing - Consistently</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">Stooping - Occasionally</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">Talking - Consistently</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">Thinking/Reasoning - Consistently</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">Use of Hands - Consistently</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">Color Vision - Consistently</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">Visual Acuity: Far - Consistently</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">Visual Acuity: Near - Consistently</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">Walking - Consistently</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">&nbsp;</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">&nbsp;</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\"><strong>TriHealth SERVE Standards and ALWAYS Behaviors</strong></p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">&nbsp;</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">Serve: ALWAYS…</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.75in;\">• Welcome everyone by making eye contact, greeting with a smile, and saying \"hello\"</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.75in;\">• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.75in;\">• Refrain from using cell phones for personal reasons in public spaces or patient care areas</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">&nbsp;</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">Excel: ALWAYS…</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.75in;\">• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.75in;\">• Offer patients and guests priority when waiting (lines, elevators)</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.75in;\">• Work on improving quality, safety, and service</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.75in;\">&nbsp;</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">Respect: ALWAYS…</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.75in;\">• Respect cultural and spiritual differences and honor individual preferences.</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.75in;\">• Respect everyone’s opinion and contribution, regardless of title/role.</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.75in;\">• Speak positively about my team members and other departments in front of patients and guests.</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.75in;\">&nbsp;</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">Value: ALWAYS…</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.75in;\">• Value the time of others by striving to be on time, prepared and actively participating.</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.75in;\">• Pick up trash, ensuring the physical environment is clean and safe.</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.75in;\">• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.75in;\">&nbsp;</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.375in;\">Engage: ALWAYS…</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.75in;\">• Acknowledge wins and frequently thank team members and others for contributions.</p><p style=\"font-family: Calibri; font-size: 11pt; margin: 0in 0in 0in 0.75in;\">• Show courtesy and compassion with customers, team members and the community</p></div>",
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