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    "requisitionDescription": "<div><div><div><p data-pasted=\"true\">OBJECTIVE/OVERVIEW</p><p>Under the direct supervision of the Revenue Cycle Director, the Financial Counselor performs professional-level duties, which generate and maximize earned income for Open Cities Health Center, Inc. These responsibilities include account resolution, soft self-pay collections and exceptional customer service. &nbsp;This is a hybrid position with the potential to be 100% remote.&nbsp;</p><p><br></p><p>JOB RESPONSIBILITIES</p><p><span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Account Follow-Up: Monitor delinquent accounts, run A/R reports, and initiate contact with patients via phone, mail, or patient portals regarding unpaid balances.</p><p><span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Payment Processing &amp; Plans: Negotiate full payments, set up and monitor structured payment arrangements, and assist with electronic payment processing.</p><p><span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Insurance &amp; Billing: Verify all primary and secondary insurance claims are properly billed before routing balances to patient responsibility.</p><p><span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Customer Support: Answer inbound calls and emails to explain billing statements, clarify charges, and resolve discrepancies.</p><p><span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Financial Assistance: Screen patients for presumptive financial assistance or charity care programs and refer uncollectible accounts to third-party collection agencies.</p><p><span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Exercises independent judgment to resolve patient billing issues&nbsp;</p><p><span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Assists with audits, site reviews, and other regulatory requirements.&nbsp;</p><p><span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Follows HIPAA guidelines when accessing and sharing patient information. &nbsp;Maintains patient and business confidentiality.</p><p><span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span> Processes Good Faith Estimates</p><p><span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Other duties assigned as needed</p><p><br></p><p><br></p><p><br></p><p><br></p><p>KNOWLEDGE, SKILLS, AND ABILITIES</p><p><span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Ability to perform highly complex and varied tasks requiring a thorough understanding of the revenue cycle.</p><p><span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Strong technical computer/technical skills</p><p><span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Must have a thorough understanding of general accounting principles, medical insurance, coding, and associated regulations.</p><p><span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Able to work independently with little supervision.</p><p><span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Is highly accurate and with attention to detail.</p><p><span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Demonstrates excellent problem-solving, communication, customer service, and decision-making skills with the ability to work under pressure, manage conflict, and appropriately prioritize responsibilities.</p><p><span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Stellar verbal and written customer skills desired.</p><p><span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>eClinical Works experience preferred</p><p><br></p><p><br></p><p>MINIMUM QUALIFICATIONS</p><p><span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Experience: 1&ndash;3 years in medical billing, healthcare revenue cycle, or a high-volume call center environment.</p><p><span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Technical Proficiency: Strong computer skills, including familiarity with medical software (e.g., ECW) and spreadsheet tools like Microsoft Excel.</p><p><span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Regulatory Knowledge: Solid understanding of HIPAA guidelines and compliance with the Fair Debt Collection Practices Act (FDCPA).</p><p><span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Interpersonal Skills: Excellent conflict resolution, empathy, and negotiation skills to handle sensitive financial conversations</p><p><span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Experience working in various software programs, including Microsoft Office, payer portals including MNITS</p><p><span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>A high school diploma or above.</p><p><br></p><p>DESIRED QUALIFICATIONS&nbsp;</p><p><span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Certification as a Revenue Cycle Specialist (CRCS).&nbsp;</p><p><span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Experience working in eClinical Works (eCW)</p><p><span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Experience working with patients and staff from diverse backgrounds, beliefs, and ethnicities.&nbsp;</p><p><span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Soft collections experience desired</p><p><br></p></div></div></div>\n",
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