Customer Care Representative  /  Partner Support Representative (Part-Time)

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    "id": "140",
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    "jobOpeningName": "Customer Care Representative  /  Partner Support Representative (Part-Time)",
    "departmentLabel": "Client Care",
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    "location": {
      "city": "Calgary",
      "state": "Alberta",
      "postalCode": "T2P 1H5",
      "addressCountry": "Canada"
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    "datePosted": "2026-06-05",
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    "description": "<p><span style=\"font-weight: bold\">OPTIOM INC.</span></p>\n<p><em>Driven by Aviva</em></p>\n<p> </p>\n<p> <span style=\"font-weight: bold\">Customer Care Representative</span>  /  <span style=\"font-weight: bold\">Partner Support Representative</span></p>\n<p><span style=\"font-weight: bold\">Part-Time  ·  15–20 Hours/Week  ·  Client Care  ·  Calgary, AB  or  Langley, BC</span><br></p>\n<p><span style=\"font-weight: bold\">Compensation:  $20 – $25 / hour  (commensurate with experience and role)</span></p>\n<p> </p>\n<p>At Optiom, the quality of every call — from a policyholder checking on their coverage to a broker partner needing a quick answer — reflects who we are as a company. We are hiring part-time to strengthen coverage during our peak service windows (10:00 – 17:00) and ensure that when someone reaches out to Optiom, they reach someone who is ready, knowledgeable, and genuinely invested in helping them.</p>\n<p><br></p>\n<p>We have two part-time openings on our Client Care team — one focused on policyholder service and one on dealer and broker partner support. Both roles are approximately 15–20 hours per week, scheduled around our highest-demand windows. Both are available in Calgary, AB or Langley, BC. If either role fits your background, tell us — and indicate your preference when you apply.</p>\n<p> </p>\n<p><span style=\"font-weight: bold\">The Roles</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><em>Customer Care Representative</em></span></p>\n<p>You will be a first point of contact for Optiom policyholders — handling inbound inquiries about coverage, supporting claim-related questions, and providing the calm, clear, empathetic service that every customer deserves at the moment they call. This role suits someone with a natural phone presence who thrives in a fast-paced, high-volume service environment.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><em>Partner Support Representative</em></span></p>\n<p>You will support Optiom's national network of dealer and broker partners — resolving inbound inquiries, assisting with policy and account questions, and building the day-to-day trust that strengthens our distribution relationships. This role suits someone with a background in B2B service, account support, or partner-facing operations.</p>\n<p> </p>\n<p><span style=\"font-weight: bold\">You Bring</span></p>\n<ul>\n<li>1–3 years of customer service or support experience — insurance, automotive, financial services, or any regulated environment is a strong asset</li>\n<li>A professional phone presence and the ability to manage inbound call volume calmly and efficiently during peak hours</li>\n<li>Clear, empathetic communication — you can explain policy details or process steps simply, accurately, and with patience</li>\n<li>Ability to navigate multiple platforms simultaneously (CRM, policy admin, email) without losing focus on the person you are serving</li>\n<li>Reliability and availability for a consistent part-time schedule of 15–20 hours per week, aligned to peak inbound demand windows (typically 10:00 – 17:00)</li>\n<li>A team-first attitude and genuine commitment to getting things right the first time</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">Bonus Points For</span></p>\n<ul>\n<li>Active insurance licensing in Alberta or British Columbia (AIC Level 1 or Insurance Council of BC), or confirmed ability to obtain within 90 days</li>\n<li>Experience in an MGA, brokerage, or dealership environment — or familiarity with vehicle warranty, F&amp;I, or specialty insurance products</li>\n<li>Experience using a CRM or policy administration platform in a customer- or partner-facing role</li>\n<li>Bilingual (English / French) — an asset, but not required</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">Who We Are</span></p>\n<p>Optiom Inc. is a specialty Managing General Agency (MGA) and a wholly owned subsidiary of Aviva Canada — one of Canada's largest and most trusted property and casualty insurers. We specialize in vehicle replacement insurance products distributed through a national network of more than 330 dealerships and 900 broker offices, with over 600,000 policies sold to Canadians. Our team operates with the entrepreneurial energy of a specialty MGA backed by the financial strength and credibility of Aviva. We are growing — and building the team to match.</p>\n<p><br></p>\n<p><em>Optiom uses AI-assisted tools in its initial screening process, as disclosed in accordance with applicable employment standards legislation. All final hiring decisions are made by Optiom's human HR and management team.</em></p>",
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    "jobOpeningName": "Customer Care Representative  /  Partner Support Representative (Part-Time)",
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    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://optiom.bamboohr.com/careers/140",
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