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Clinical Call Specialist

27e39655 Ff2b 4fad Aaaa 2ce31e1acffa 19000101 000001 · Greenville, TX, US, Greenville, TX · Remote · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company27e39655 Ff2b 4fad Aaaa 2ce31e1acffa 19000101 000001
TitleClinical Call Specialist
Normalized title-
Department / team-
LocationGreenville, TX, United States
Work modelRemote / Remote
Employment type-
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-03-12 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from 27e39655 Ff2b 4fad Aaaa 2ce31e1acffa 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Greenville.Open
Work model jobsActive Remote postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company27e39655 Ff2b 4fad Aaaa 2ce31e1acffa 19000101 000001
Source66cbf480-7520-44fe-b045-080d821416fe
ATS providerADP Workforce Now Recruiting

Description

Purpose of Position: Provides indirect patient care, utilizing electronic health records and telephone communication to answer inbound clinical calls and provide direction and guidance to patients in relation to laboratory results, medication refills and education. Performs duties under the direct supervision of the Call Center Manager , indirectly through the Medical Operations Committee and in collaboration with Clinical Care Teams in accordance with Carevide policies and procedures. Acts as a member of the Care Team, works collaboratively with clinical and non-clinical staff and is responsible for assisting in the promotion of the health and well-being of a panel of patients. Essential Functions: · Using organizational guidelines, gathers information from the patient on the telephone regarding the nature of the patient concern while utilizing electronic health records, documentation tools, and Carevide standing orders, policies and procedures to support decision-making. · Schedules, reschedules and cancels appointments consistent with patient needs, provider productivity targets and Carevide scheduling guidelines. · Answers the telephone in a patient-centered and professional manner according to Carevide service standards. · Communicates basic information to patients such as insurance requirements, sliding fee procedures, driving directions and patient responsibilities. · Responsible for forwarding medical and other complex inquiries to appropriate personnel and maintaining appropriate follow through to assure patient responses are answered in an efficient and timely manner. · Verify insurance eligibility and/or update all demographic information per policy. (Possible delegated task in the future). · Coordinate and track waiting-list of patients requesting appointments. (Possible delegated task in the future). · Responsible for working as a team by communicating, participating and identifying needs for performance improvement and quality outcomes. · Provide Spanish interpretation for Spanish speaking patient calls, where applicable. · Demonstrates the ability to work with people from diverse socio-economic backgrounds This job description shall include, but is not necessarily limited to, the above duties. Candidate may temporarily perform other duties as assigned to maintain operations and services. Basic Qualifications: · One year call center experience or two years customer service experience using multiple telephone lines · Two year’s experiencing keyboarding/typing and navigating multiple computer applications in a Windows environment including data input · Accredited from a Medical Assistant Program with preferably 2-3 years of experience in a clinic setting. · Excellent verbal and written English communication skills · Excellent organizational skills, attention to detail and ability to switch tasks frequently. · Medical terminology · Problem solving skills and the ability to make decisions independently. · Flexibility in working schedules that would accommodate Carevide extended hours. Preferred qualifications: · Bilingual (Spanish) strongly preferred. REQUIREMENTS: 1. Must have a current CPR/BLS certification 2. Must have graduated from an accredited Medical Assistant program 3. Training is held in Greenville, TX - must be able to travel here for up to 3 weeks while training. Job Type: Full-time Benefits: Dental insurance Health insurance Paid time off Schedule: Monday to Friday Application Question(s): Did graduate from an accredited Medical Assistant program? Work Location: Remote

Full job record

Job ID1a4a796229a2bf7f00eaaf7a5ec30a39b769c1e3
Org ID9ee5a8db-70ec-47a7-b171-824aa0c324e5
Source ID66cbf480-7520-44fe-b045-080d821416fe
Board ID66cbf480-7520-44fe-b045-080d821416fe
Provideradp_workforcenow
Provider Job Key571149
TitleClinical Call Specialist
Normalized Title—
Statusactive
Activeyes
Location TextGreenville, TX, US, Greenville, TX
Department—
Team—
Employment Type—
Workplace Typeremote
Remote Policyremote
CountryUnited States
RegionTX
CityGreenville
Salary Raw—
Salary Min—
Salary Max—
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Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=27e39655-ff2b-4fad-aaaa-2ce31e1acffa&ccId=19000101_000001&lang=en_US&type=JS&jobId=571149&jwId=9200890990096_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=27e39655-ff2b-4fad-aaaa-2ce31e1acffa&ccId=19000101_000001&lang=en_US&type=JS&jobId=571149&jwId=9200890990096_1
First Seen At2026-05-31 18:31:28Z
Last Seen At2026-06-06 12:27:25Z
Last Checked At2026-06-06 12:27:25Z
Last Changed At2026-06-06 12:27:25Z
Inactive At—
Source Posted At2026-03-12 20:44:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=27e39655-ff2b-4fad-aaaa-2ce31e1acffa|19000101_000001/date=2026-06-06/2026-06-06T12-27-24-685Z-a440a2621d7ea9e3983597c08f5ef0631b1dac901678ed690982cece9c7cf8b6.json
Event Fields
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Parsed Structured
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    "requisitionDescription": "<div><div><div><div><div style='box-sizing: inherit; color: rgb(89, 89, 89); font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;' id=\"isPasted\"><div style=\"box-sizing: inherit;\"><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\"><b style=\"box-sizing: inherit; font-weight: 700;\">Purpose of Position:</b></p><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\">Provides indirect patient care, utilizing electronic health records and telephone communication to answer inbound clinical calls and provide direction and guidance to patients in relation to laboratory results, medication refills and education. Performs duties under the direct supervision of the <b style=\"box-sizing: inherit; font-weight: 700;\">Call Center Manager</b>, indirectly through the Medical Operations Committee and in collaboration with Clinical Care Teams in accordance with <b style=\"box-sizing: inherit; font-weight: 700;\">Carevide</b> policies and procedures. Acts as a member of the Care Team, works collaboratively with clinical and non-clinical staff and is responsible for assisting in the promotion of the health and well-being of a panel of patients.</p><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\"><b style=\"box-sizing: inherit; font-weight: 700;\">Essential Functions:</b></p><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\">&middot; Using <b style=\"box-sizing: inherit; font-weight: 700;\">organizational</b> guidelines, gathers information from the patient on the telephone regarding the nature of the patient concern while utilizing electronic health records, documentation tools, and Carevide standing orders, policies and procedures to support decision-making.</p><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\">&middot; Schedules, reschedules and cancels appointments consistent with patient needs, provider productivity targets and Carevide scheduling guidelines.</p><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\">&middot; Answers the telephone in a patient-centered and professional manner according to Carevide service standards.</p><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\">&middot; Communicates basic information to patients such as insurance requirements, sliding fee procedures, driving directions and patient responsibilities.</p><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\">&middot; Responsible for forwarding medical and other complex inquiries to appropriate personnel and maintaining appropriate follow through to assure patient responses are answered in an efficient and timely manner.</p><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\">&middot; Verify insurance eligibility and/or update all demographic information per policy. (Possible delegated task in the future).</p><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\">&middot; Coordinate and track waiting-list of patients requesting appointments. (Possible delegated task in the future).</p><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\">&middot; Responsible for working as a team by communicating, participating and identifying needs for performance improvement and quality outcomes.</p><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\">&middot; Provide Spanish interpretation for Spanish speaking patient calls, where applicable.</p><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\">&middot; Demonstrates the ability to work with people from diverse socio-economic backgrounds</p><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\">This job description shall include, but is not necessarily limited to, the above duties. Candidate may temporarily perform other duties as assigned to maintain operations and services.</p><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\"><b style=\"box-sizing: inherit; font-weight: 700;\">Basic Qualifications:</b></p><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\">&middot; One year call center experience or two years customer service experience using multiple telephone lines</p><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\">&middot; Two year&rsquo;s experiencing keyboarding/typing and navigating multiple computer applications in a Windows environment including data input</p><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\">&middot; Accredited from a Medical Assistant Program with preferably 2-3 years of experience in a clinic setting.</p><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\">&middot; Excellent verbal and written English communication skills</p><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\">&middot; Excellent organizational skills, attention to detail and ability to switch tasks frequently.</p><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\">&middot; Medical terminology</p><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\">&middot; Problem solving skills and the ability to make decisions independently.</p><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\">&middot; Flexibility in working schedules that would accommodate Carevide extended hours.</p><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\"><b style=\"box-sizing: inherit; font-weight: 700;\">Preferred qualifications:</b></p><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\">&middot; Bilingual <b style=\"box-sizing: inherit; font-weight: 700;\">(Spanish) strongly</b> preferred.</p><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\"><b style=\"box-sizing: inherit; font-weight: 700;\">REQUIREMENTS:</b></p><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\"><b style=\"box-sizing: inherit; font-weight: 700;\">1. Must have a current CPR/BLS certification</b></p><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\"><b style=\"box-sizing: inherit; font-weight: 700;\">2. Must have graduated from an accredited Medical Assistant program</b></p><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\"><b style=\"box-sizing: inherit; font-weight: 700;\">3. Training is held in Greenville, TX - must be able to travel here for up to 3 weeks while training.</b></p></div></div><div style='box-sizing: inherit; color: rgb(89, 89, 89); font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\">Job Type: Full-time</p></div><div style='box-sizing: inherit; color: rgb(89, 89, 89); font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\">Benefits:</p><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\"><br></p><ul style=\"box-sizing: inherit; margin-bottom: 0.625rem !important;\"><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Dental insurance</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Health insurance</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Paid time off</li></ul><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\"><br></p><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\">Schedule:</p><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\"><br></p><ul style=\"box-sizing: inherit; margin-bottom: 0.625rem !important;\"><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Monday to Friday</li></ul><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\"><br></p></div><div style='box-sizing: inherit; color: rgb(89, 89, 89); font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\">Application Question(s):</p><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\"><br></p><ul style=\"box-sizing: inherit; margin-bottom: 0.625rem !important;\"><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Did graduate from an accredited Medical Assistant program?</li></ul><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\"><br></p></div><div style='box-sizing: inherit; color: rgb(89, 89, 89); font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\">Work Location: Remote</p></div></div></div></div></div>\n",
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    "requisitionTitle": "Clinical Call Specialist",
    "clientRequisitionID": "1079",
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}
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