NetSuite Administrative Support (Vietnam)

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    "raw": "Ho Chi Minh City, HCMC, 754522, Viet Nam",
    "city": "Ho Chi Minh City",
    "region": "HCMC",
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    "confidence": 0.8
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  "inferred_at": "2026-06-06T09:46:15.035Z",
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      "city": "Ho Chi Minh City",
      "region": "HCMC",
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    "id": "66",
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    "location": {
      "city": "Ho Chi Minh City",
      "state": "HCMC"
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    "departmentLabel": "Business Operations",
    "employmentStatusLabel": "Full-Time"
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    "location": {
      "city": "Ho Chi Minh City",
      "state": "HCMC",
      "postalCode": "754522",
      "addressCountry": "Viet Nam"
    },
    "datePosted": "2026-05-04",
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    "description": "<p><span style=\"color: rgb(0, 0, 0); font-size: 12pt; font-weight: bold\">About Safetrust</span></p>\n<p><span style=\"font-size: 10pt\">Safetrust is building the future of identity.<br></span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">Imagine a world where your phone, wearable, or digital credential becomes your secure key—unlocking buildings, systems, and experiences seamlessly across physical and digital environments.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">That’s what we do.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">Our platform combines IoT devices, <span style=\"color: rgb(0, 0, 0)\">mobile</span> credentials, and cloud-native architecture to power secure access for Fortune 200 companies and global enterprises.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">As we evolve from a hardware-centric model to a platform and services-driven business, marketing plays a critical role in shaping how the market understands—and adopts—Safetrust.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(15, 16, 16); font-size: 12pt; font-weight: bold\">About the role</span></p>\n<p><span style=\"color: rgb(64, 68, 71); font-size: 10pt\">The NetSuite Administrator (Support) is responsible for the day-to-day support, configuration, and ongoing optimization of the NetSuite ERP platform. This role serves as the primary point of contact for system users across Finance, Accounting, Operations, and Procurement, ensuring system stability, data accuracy, and timely resolution of issues.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(64, 68, 71); font-size: 10pt\">This position is focused on functional support, troubleshooting, and continuous improvement of the platform. The role plays a critical part in maintaining operational efficiency and enabling scalable processes as Safetrust continues to grow globally.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(49, 52, 55); font-size: 12pt; font-weight: bold\">Key Responsibilities</span></p>\n<p><span style=\"color: rgb(49, 52, 55); font-size: 10pt; font-weight: bold\">NetSuite Support &amp; Administration</span></p>\n<ul>\n<li><span style=\"color: rgb(49, 52, 55); font-size: 10pt\">Serve as Tier 1 and Tier 2 support for NetSuite users across Finance, Accounting, Operations, and Procurement. </span></li>\n<li><span style=\"color: rgb(49, 52, 55); font-size: 10pt\">Troubleshoot system issues related to General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Order-to-Cash (OTC), Procure-to-Pay (P2P), and inventory and fulfillment workflows. </span></li>\n<li><span style=\"color: rgb(49, 52, 55); font-size: 10pt\">Manage user access, roles, and permissions in alignment with internal controls and security requirements. </span></li>\n<li><span style=\"color: rgb(49, 52, 55); font-size: 10pt\">Monitor system performance and resolve errors, including integration failures.</span></li>\n</ul>\n<p><span style=\"color: rgb(49, 52, 55); font-size: 10pt; font-weight: bold\">Configuration &amp; System Maintenance</span></p>\n<ul>\n<li><span style=\"color: rgb(49, 52, 55); font-size: 10pt\">Configure and maintain NetSuite components including saved searches, workflows, forms, fields, records, dashboards, and reports. </span></li>\n<li><span style=\"color: rgb(49, 52, 55); font-size: 10pt\">Support system updates, testing, and minor enhancements to improve system functionality and user experience. </span></li>\n<li><span style=\"color: rgb(49, 52, 55); font-size: 10pt\">Participate in biannual NetSuite release cycles, including testing and regression validation.</span></li>\n</ul>\n<p><span style=\"color: rgb(49, 52, 55); font-size: 10pt; font-weight: bold\">Integrations &amp; Data Management</span></p>\n<ul>\n<li><span style=\"color: rgb(49, 52, 55); font-size: 10pt\">Support integrations between NetSuite and third-party systems such as CRM platforms, billing tools, payroll providers, and banking systems. </span></li>\n<li><span style=\"color: rgb(49, 52, 55); font-size: 10pt\">Assist with data imports and exports using CSV tools and NetSuite utilities. </span></li>\n<li><span style=\"color: rgb(49, 52, 55); font-size: 10pt\">Monitor integration jobs and resolve failures to ensure data accuracy and continuity.</span></li>\n</ul>\n<p><span style=\"color: rgb(49, 52, 55); font-size: 10pt; font-weight: bold\">Documentation &amp; Process Support</span></p>\n<ul>\n<li><span style=\"color: rgb(49, 52, 55); font-size: 10pt\">Maintain system documentation, standard operating procedures (SOPs), and user guides. </span></li>\n<li><span style=\"color: rgb(49, 52, 55); font-size: 10pt\">Support audit and compliance requests by providing required system data and documentation. </span></li>\n<li><span style=\"color: rgb(49, 52, 55); font-size: 10pt\">Assist in training end users and promoting adoption of best practices. Track system issues, enhancements, and resolution timelines.</span></li>\n</ul>\n<p><span style=\"color: rgb(49, 52, 55); font-size: 10pt; font-weight: bold\">Stakeholder Collaboration</span></p>\n<ul>\n<li><span style=\"color: rgb(49, 52, 55); font-size: 10pt\">Partner with Finance, Accounting, and Operations teams to identify system needs and improvement opportunities. </span></li>\n<li><span style=\"color: rgb(49, 52, 55); font-size: 10pt\">Escalate complex issues to NetSuite partners or internal technical teams as appropriate. </span></li>\n<li><span style=\"color: rgb(49, 52, 55); font-size: 10pt\">Coordinate with global teams across multiple time zones to ensure alignment and responsiveness.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(49, 52, 55); font-size: 12pt; font-weight: bold\">Skills &amp; Experience</span></p>\n<ul>\n<li><span style=\"color: rgb(49, 52, 55); font-size: 10pt\">2 to 5 years of experience supporting NetSuite ERP in a functional or administrative capacity. </span></li>\n<li><span style=\"color: rgb(49, 52, 55); font-size: 10pt\">Bachelor’s degree in Information Technology, Accounting, Finance, or a related field, or equivalent practical experience. </span></li>\n<li><span style=\"color: rgb(49, 52, 55); font-size: 10pt\">Strong understanding of accounting and financial processes is required.</span></li>\n<li><span style=\"color: rgb(49, 52, 55); font-size: 10pt\">Hands-on experience with NetSuite administration, including saved searches, reporting, workflows, and user role management. </span></li>\n<li><span style=\"color: rgb(49, 52, 55); font-size: 10pt\">Familiarity with SuiteFlow, SuiteAnalytics, and CSV imports is expected. Basic knowledge of SuiteScript is preferred but not required. </span></li>\n<li><span style=\"color: rgb(49, 52, 55); font-size: 10pt\">Experience supporting integrations using APIs, REST/SOAP, or middleware tools is a plus.</span></li>\n<li><span style=\"color: rgb(49, 52, 55); font-size: 10pt\">Strong analytical and troubleshooting skills with a high level of attention to detail. </span></li>\n<li><span style=\"color: rgb(49, 52, 55); font-size: 10pt\">Clear written and verbal communication skills in English are required. </span></li>\n<li><span style=\"color: rgb(49, 52, 55); font-size: 10pt\">Ability to manage multiple priorities in a fast-paced, global environment with a strong customer-service mindset.</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(49, 52, 55); font-size: 12pt; font-weight: bold\">Success Profile</span></p>\n<p><span style=\"color: rgb(49, 52, 55); font-size: 10pt\">The ideal candidate is</span></p>\n<ul>\n<li><span style=\"color: rgb(49, 52, 55); font-size: 10pt\">Detail-oriented, technically capable, and highly responsive to business needs. </span></li>\n<li><span style=\"color: rgb(49, 52, 55); font-size: 10pt\">Able to translate user issues into practical system solutions and proactively identify opportunities for improvement.</span></li>\n<li><span style=\"color: rgb(49, 52, 55); font-size: 10pt\">Able to operate effectively in a global environment, communicate clearly across functions, and maintain a strong sense of ownership over system performance and user experience.</span></li>\n</ul>",
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    "jobOpeningShareUrl": "https://safetrust.bamboohr.com/careers/66",
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