Client Service Representative | Cat-Only Practice TLC Cat Clinic

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    "datePosted": "2026-04-24T04:00:00.000Z",
    "description": "<h2>Practice</h2>\n<p>TLC Cat Clinic, located in Plymouth, MN, specializes in providing high-quality, compassionate veterinary care exclusively for cats. Our mission is to foster strong human-animal bonds through a focus on preventive care, responsible pet ownership, and client education. We proudly serve Plymouth and neighboring areas. At TLC Cat Clinic, we are committed to ensuring the well-being of feline companions in a warm and welcoming environment.</p>\n<h2>More about the Role</h2>\n<p><strong>Not all CSR roles are created equal.</strong>At TLC Cat Clinic, we’ve intentionally built a different kind of environment—one that’s quieter, more focused, and designed around what cats (and the people who love them) actually need.If you’re looking to practice high-quality medicine without the chaos of barking dogs, heavy restraint, or snowy patient walks, this may be the change you’ve been hoping for.</p>\n<p> </p>\n<p><strong><em>Why TLC Cat Clinic?</em></strong>We are a feline-exclusive, Fear Free-focused practice, which means:Patients are generally under 20 lbsMinimal noise, calmer workflow<strong>No nights or weekends (M–F, 9am–6pm)</strong>Emphasis on low-stress handling (Churu > force, always)The ability to truly specialize in feline medicineStreamlined inventory & pharmacy (yes, it matters)And… a healthy supply of lint rollers</p>\n<p> </p>\n<p>Pay: $18 - $22</p>\n<p> </p>\n<h2>Competencies</h2>\n<ul>\n <li><strong>Patience & Compassion:</strong> Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.</li>\n <li><strong>Collaboration & Teamwork: </strong>Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner.  Quickly incorporating feedback to ensure positive results.  Sharing ideas and being open to other’s ideas.</li>\n <li><strong>Communicating</strong>: Conveying instructions to clients and teammates to ensure successful patient care.</li>\n <li><strong>Active Listening: </strong>Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.</li>\n <li><strong>Organization Skills</strong>: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.</li>\n <li><strong>Client Satisfaction: </strong>Ensuring all activities and interactions result in the highest level of client satisfaction.</li>\n</ul>\n<h2>Essential Responsibilities</h2>\n<ul>\n <li>Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.</li>\n <li>Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.</li>\n <li>Processes cash, checks, charge card payments and credit account payments.</li>\n <li>Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.</li>\n <li>Assists in the updating of client/patient files, as needed.</li>\n <li>Prepares and sends client correspondence.</li>\n <li>Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.</li>\n <li>Performs a backup of the computer system on a regular basis, as directed.</li>\n <li>Performs and oversees the performance of posting daily business.</li>\n <li>Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.</li>\n <li>Answers incoming telephone calls applying proper telephone etiquette.</li>\n <li>Presents clients with medications, instructions, new client kits and any other take home items.</li>\n <li>Handles emergency situations with great care, patience, and following established clinic policies and procedures.</li>\n <li>Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.</li>\n</ul>\n<h2>Requirements/Qualifications</h2>\n<p> </p>\n<ul>\n <li>High school diploma or equivalent</li>\n <li>Previous veterinary experience preferred</li>\n <li>Client satisfaction references preferred</li>\n <li>Practices OSHA safety techniques including proper PPE</li>\n</ul>\n<h2>Benefits Offered</h2>\n<ul>\n <li>Paid time off</li>\n <li>Health insurance; dental insurance; vision insurance</li>\n <li>Retirement benefits or accounts</li>\n <li>Bonus incentive</li>\n <li>Flexible work schedules</li>\n <li>Career and professional development</li>\n <li>Employee Assistance Program</li>\n <li>Employee Referral Program</li>\n</ul>\n<p> </p>\n<p>Benefits offered may vary depending on full or part time employment status according to company policy. </p>\n<h2>Pay Range</h2>USD $18.00 - USD $21.00 /Hr.",
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