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    "requisitionDescription": "<div><p style=\"margin-left:0in;\" data-pasted=\"true\">The Chief Operating Officer (COO) provides executive leadership, operational management, and infrastructure stewardship for a multi-campus Continuing Care Retirement Community. Reporting to the Chief Executive Officer, the COO ensures excellence in resident services, regulatory compliance, financial performance, and long-term asset sustainability across all campuses and levels of care.</p><p style=\"margin-left:0in;\">The COO plays a central role in capital planning, infrastructure oversight, and operational performance, ensuring that facilities, technology systems, and campus resources are strategically maintained, modernized, and aligned with organizational growth and aging-in-place strategies. The COO partners closely with the Chief Financial Officer and executive leadership to optimize capital deployment, facility investments, and operational efficiency across the organization&rsquo;s physical and technological infrastructure.</p><p style=\"margin-left:0in;\">Through direct oversight of campus operations, Project Management, Human Resources, and Information Technology, delivered through a hybrid model of outsourced services and internal resident support, the COO translates strategic priorities into consistent, high-quality operational execution while fostering a resident-centered culture across independent living, assisted living, memory care, skilled nursing, and ancillary services.</p><p style=\"margin-left:0in;\"><strong>Key Responsibilities</strong></p><p style=\"margin-left:0in;\"><strong>Operational Leadership &amp; Infrastructure Oversight</strong></p><ul type=\"disc\"><li style=\"margin-left:0in;\">Provide executive oversight of day-to-day operations across all campuses&nbsp;</li><li style=\"margin-left:0in;\">Ensure operational consistency, service standards, and policies across communities included contractual partnerships.&nbsp;</li><li style=\"margin-left:0in;\">Lead campus executive directors and department leaders in achieving operational, financial, and quality performance goals</li><li style=\"margin-left:0in;\">Oversee infrastructure management, including facilities, major building systems, technology platforms, and operational support services</li><li style=\"margin-left:0in;\">Ensure operational planning aligns with facility capacity, infrastructure readiness, and long-term campus sustainability</li><li style=\"margin-left:0in;\">Provide executive oversight of HR and IT functions, including outsourced IT partnerships and internal resident technology support</li></ul><p style=\"margin-left:0in;\"><strong>Capital Management &amp; Asset Stewardship</strong></p><ul type=\"disc\"><li style=\"margin-left:0in;\">Partner with the CFO to lead capital planning, capital allocation, and long-range infrastructure investment strategies</li><li style=\"margin-left:0in;\">Oversee prioritization and execution of capital improvement projects, facility upgrades, and campus modernization initiatives</li><li style=\"margin-left:0in;\">Ensure effective lifecycle management of buildings, equipment, and critical infrastructure systems</li><li style=\"margin-left:0in;\">Monitor capital project performance, timelines, and budgets to ensure responsible stewardship of organizational assets</li><li style=\"margin-left:0in;\">Evaluate and align vendor relationships and major service contracts supporting facilities, infrastructure, and technology</li><li style=\"margin-left:0in;\">Support strategic planning for campus development, expansion, and repositioning initiatives</li></ul><p style=\"margin-left:0in;\"><strong>Resident Experience &amp; Quality of Care</strong></p><ul type=\"disc\"><li style=\"margin-left:0in;\">Champion a resident-centered culture focused on dignity, choice, and engagement</li><li style=\"margin-left:0in;\">Ensure high standards of care, hospitality, and service delivery across all communities</li><li style=\"margin-left:0in;\">Monitor resident satisfaction metrics and implement improvement initiatives</li><li style=\"margin-left:0in;\">Support program innovation aligned with aging-in-place, wellness, and hospitality-focused service models</li><li style=\"margin-left:0in;\">Ensure facilities, technology, and campus amenities support exceptional resident experience</li></ul><p style=\"margin-left:0in;\"><strong>Regulatory Compliance &amp; Risk Management</strong></p><ul type=\"disc\"><li style=\"margin-left:0in;\">Ensure compliance with federal, state, and local regulations (CMS, state licensing, Life Safety, OSHA, etc.)</li><li style=\"margin-left:0in;\">Maintain organizational readiness for regulatory surveys and inspections</li><li style=\"margin-left:0in;\">Oversee infrastructure compliance, including life safety systems, emergency preparedness, and environmental standards</li><li style=\"margin-left:0in;\">Partner with clinical leadership to manage risk management, quality assurance, and performance improvement programs</li></ul><p style=\"margin-left:0in;\"><strong>Financial &amp; Business Performance</strong></p><ul type=\"disc\"><li style=\"margin-left:0in;\">Collaborate with the CFO on operating budgets, capital investment strategies, and financial forecasting</li><li style=\"margin-left:0in;\">Monitor key performance indicators, including operating margins, census, labor costs, and productivity benchmarks</li><li style=\"margin-left:0in;\">Identify operational efficiencies and cost management opportunities across campuses</li><li style=\"margin-left:0in;\">Support long-range planning related to capacity planning, infrastructure investments, and operational scalability</li><li style=\"margin-left:0in;\">Utilize operational and financial dashboards to drive performance and informed decision-making</li></ul><p style=\"margin-left:0in;\"><strong>People &amp; Culture</strong></p><ul type=\"disc\"><li style=\"margin-left:0in;\">Recruit, develop, and retain high-performing leadership teams across campuses</li><li style=\"margin-left:0in;\">Foster a culture of accountability, collaboration, and servant leadership</li><li style=\"margin-left:0in;\">Support succession planning and leadership development</li><li style=\"margin-left:0in;\">Partner with HR to strengthen workforce engagement, retention, and regulatory compliance</li></ul><p style=\"margin-left:0in;\"><strong>Strategic Execution</strong></p><ul type=\"disc\"><li style=\"margin-left:0in;\">Translate board-approved strategy into operational and infrastructure execution plans</li><li style=\"margin-left:0in;\">Lead cross-campus initiatives, including facility expansions, renovations, and new service line implementation</li><li style=\"margin-left:0in;\">Align operational strategy with campus master planning and long-term capital priorities</li><li style=\"margin-left:0in;\">Serve as a key liaison between campus leadership, executive team, and board committees</li></ul><p style=\"margin-left:0in;\"><strong>Qualifications</strong></p><p style=\"margin-left:0in;\"><strong>Education &amp; Experience</strong></p><ul type=\"disc\"><li style=\"margin-left:0in;\">Bachelor&rsquo;s degree required; Master&rsquo;s degree preferred.</li><li style=\"margin-left:0in;\">Minimum 10 years of experience in healthcare, hospitality, or multi-site service organization</li><li style=\"margin-left:0in;\">Demonstrated experience managing multi-campus operations and complex facilities infrastructure</li><li style=\"margin-left:0in;\">Experience with capital planning, construction oversight, or large-scale facility management strongly preferred</li><li style=\"margin-left:0in;\">Strong knowledge CCRC operations and regulatory environment preferred</li></ul><p style=\"margin-left:0in;\"><strong>Skills &amp; Competencies</strong></p><ul type=\"disc\"><li style=\"margin-left:0in;\">Strategic leader with strong operational execution capabilities</li><li style=\"margin-left:0in;\">Strong financial and capital management acumen</li><li style=\"margin-left:0in;\">Experience overseeing infrastructure, facilities, and large-scale operational assets</li><li style=\"margin-left:0in;\">Collaborative, mission-driven leader with excellent communication skills</li><li style=\"margin-left:0in;\">Proven ability to lead complex organizations through change, growth, and modernization</li><li style=\"margin-left:0in;\">Data-driven decision-maker focused on performance, quality, and long-term sustainability</li></ul><p style=\"margin-left:0in;\"><strong>Physical &amp; Travel Requirements</strong></p><ul type=\"disc\"><li style=\"margin-left:0in;\">Ability to travel regularly between campuses</li></ul><p>Occasional evening or weekend availability to support operations and events</p></div>\n",
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