Home › Companies › Ece72417 9a3d 4d98 A3e6 9bc3730c88bd 19000101 000001 › Digital Support Specialist
Digital Support Specialist
Ece72417 9a3d 4d98 A3e6 9bc3730c88bd 19000101 000001 · Operations, Carlsbad, NM, US, Carlsbad, NM · Remote · Deleted · $16–$25 / hour · ADP Workforce Now Recruiting
Job facts
| Field | Value |
|---|---|
| Company | Ece72417 9a3d 4d98 A3e6 9bc3730c88bd 19000101 000001 |
| Title | Digital Support Specialist |
| Normalized title | - |
| Department / team | - |
| Location | Operations, NM, United States |
| Work model | Remote / Remote |
| Employment type | - |
| Salary | $16–$25 / hour |
| Status | deleted |
| ATS provider | ADP Workforce Now Recruiting |
| Posted / first seen | 2026-06-08 / 2026-06-09 |
| Changed / last seen | 2026-06-14 / 2026-06-12 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Ece72417 9a3d 4d98 A3e6 9bc3730c88bd 19000101 000001. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through ADP Workforce Now Recruiting. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Operations. | Open |
| Work model jobs | Active Remote postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Ece72417 9a3d 4d98 A3e6 9bc3730c88bd 19000101 000001 |
| Source | 98b5e77d-04e6-4a78-a0d5-0136979d6871 |
| ATS provider | ADP Workforce Now Recruiting |
Description
TITLE : Digital Support Specialist
DEPARTMENT : Operations
REPORTS TO : Vice President/MIS Manager
SUMMARY: Digital Support Specialists interact with bank customers primarily through inbound calls. Familiarity with the bank's core system is critical. Must be able to actively listen to customer requests, ask questions to clarify needs, and connect the customer to the appropriate department.
Online Banking Support
• Receive inbound calls from bank customers, assess customer needs, and route to the appropriate bank department
• Validate Customer Authority to release information to mitigate fraud
• Assist with business and consumer online access and registrations
• Set up and reset passwords and PINs
• Troubleshoot online and mobile banking issues
• Complete basic customer requests
• Identify and report suspected fraud
• Assist with completing general account maintenance, online banking agreements, and enforcing transaction limits
• Assist customers with Bill Pay and P2P.
• Partner with other bank departments to ensure online banking access is closed in the event of account closures, ownership changes, and deceased customers.
• Identity and report persistent system issues
• Be well-versed in all CSI Inquiry functions
• Support with LinkLive (OLB customer chat)
• Support Remote Deposit Capture
• Review user account reports and remove old/expired users and closed accounts.
• Download and print monthly Digital Banking reports
• Understand the Bank’s product offerings and departmental functions
• Support Branch and Teller staff as needed
• Other job support as needed
EDUCATION & EXPERIENCE: Minimum high school diploma or equivalent
LANGUAGE SKILLS: Bilingual is a plus but not required
SUPERVISORY RESPONSIBILITIES: None
SCHEDULE CONSIDERATION: W orking Days/Hours: Monday-Friday 8:00 am – 5:00 pm
OTHER SKILLS
• Basic mathematics skills, including simple percentage calculations and simple algebraic solutions
• Basic computer skills, including working knowledge of the Windows operating environment and Microsoft Office basics.
• Must be able to make independent decisions
• Must have strong oral, written, and analytical skills.
• Must have organizational skills
• Basic Mobile/Cellular phone functionality.
Full job record
| Job ID | 19e12ff8b05c8ce28cae4d8599bbbc270be43e01 |
| Org ID | f7121201-08c3-41ce-a9d7-c518da0acbe5 |
| Source ID | 98b5e77d-04e6-4a78-a0d5-0136979d6871 |
| Board ID | 98b5e77d-04e6-4a78-a0d5-0136979d6871 |
| Provider | adp_workforcenow |
| Provider Job Key | 565254 |
| Title | Digital Support Specialist |
| Normalized Title | — |
| Status | deleted |
| Active | no |
| Location Text | Operations, Carlsbad, NM, US, Carlsbad, NM |
| Department | — |
| Team | — |
| Employment Type | — |
| Workplace Type | remote |
| Remote Policy | remote |
| Country | United States |
| Region | NM |
| City | Operations |
| Salary Raw | 16 To 25 (USD) Hourly |
| Salary Min | 16 |
| Salary Max | 25 |
| Salary Currency | USD |
| Salary Period | hour |
| Source URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=ece72417-9a3d-4d98-a3e6-9bc3730c88bd&ccId=19000101_000001&lang=en_US&type=JS&jobId=565254&jwId=9201046545384_1 |
| Apply URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=ece72417-9a3d-4d98-a3e6-9bc3730c88bd&ccId=19000101_000001&lang=en_US&type=JS&jobId=565254&jwId=9201046545384_1 |
| First Seen At | 2026-06-09 13:29:51Z |
| Last Seen At | 2026-06-12 13:40:58Z |
| Last Checked At | 2026-06-14 13:23:50Z |
| Last Changed At | 2026-06-14 13:23:50Z |
| Inactive At | 2026-06-14 13:23:50Z |
| Source Posted At | 2026-06-08 18:35:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=ece72417-9a3d-4d98-a3e6-9bc3730c88bd|19000101_000001/date=2026-06-12/2026-06-12T13-40-58-500Z-7d46db958e14fcb5a33180081f852252b890beef5b7535f7abad0116493a1ab5.json |
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