Customer Service Agent - Clearance Required

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    "title": "Customer Service Agent - Clearance Required",
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    "datePosted": "2026-06-12T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p> </p>\n<p>Senture delivers high-quality inbound and outbound customer care support for a wide range of federal, state, and commercial clients. We take pride in providing exceptional service—and just as importantly, in supporting and valuing our employees.</p>\n<p> </p>\n<p>Our Customer Service Agents are at the core of everything we do. They play a vital role in our success, and we’re looking for motivated, energetic individuals to join our growing team. If you enjoy helping others and thrive in a fast-paced environment, this could be the perfect opportunity for you.</p>\n<p> </p>\n<p>In this role, agents handle both inbound and outbound calls, assisting customers while adhering to established protocols and guidelines. You’ll use multiple web-based systems to resolve inquiries and deliver a high level of customer service with every interaction.</p>\n<p> </p>\n<p><strong>Schedule:</strong></p>\n<ul>\n <li>Monday–Friday, with potential weekend shifts</li>\n <li>Operating hours: 9:00 AM – 11:00 PM EST</li>\n <li>Candidates should be flexible and expect later shifts</li>\n</ul>\n<p><strong>Important Details:</strong></p>\n<ul>\n <li>This position requires government clearance</li>\n <li>Start date is contingent upon clearance approval</li>\n <li>Candidates must be willing to go to London, KY or McAllen, TX locations to complete fingerprinting</li>\n</ul>\n<p><strong>Work From Home:</strong>This is a remote position, and Senture provides all necessary equipment.</p>\n<p> </p>\n<p><strong>Important: You must complete assessments! </strong><strong>Recruiters will not review your application submission until all assessments are complete.</strong></p>\n<p> </p>\n<p>At the end of the application, you’ll see a screen titled <strong>“Digital Interview.”</strong> Please wait a moment for the <strong>purple link</strong> to load—this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process.</p>\n<h2>Qualifications</h2>\n<ul>\n <li>High School Diploma or GED</li>\n <li>Must have US Citizenship</li>\n <li>Must be able to obtain and maintain required government clearance</li>\n <li>Prior call center or customer service experience highly desired</li>\n <li>Effective verbal and written communication skills</li>\n <li>Ability to multi-task</li>\n <li>Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs</li>\n <li>Ability to sit for extended periods of time</li>\n <li>Ability to successfully pass a background investigation and drug screen</li>\n <li>Must successfully pass preemployment criteria testing and internet speed test</li>\n</ul>\n<p><strong>Candidates must meet the following requirements to work from home:</strong></p>\n<ul>\n <li>Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office.</li>\n <li>Must be able to meet the minimum internet speed requirements for specific program</li>\n <li>Hotspots, satellite and wireless internet service is NOT allowed for this role.</li>\n</ul>\n<p>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</p>\n<h2>Responsibilities</h2>\n<ul>\n <li>Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction.</li>\n <li>Document each customers inquiry information into a database.</li>\n <li>Verify customers information, making corrections and updates as needed.</li>\n <li>Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible.</li>\n <li>Follow-up with callers as necessary.</li>\n <li>Use statistical contact center data to make improvements to performance.</li>\n <li>Outbound calling for surveying to obtain client specific information.</li>\n <li>Shift and Schedule adherence.</li>\n</ul>\n<p> </p>",
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      "name": "Senture",
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