Native Structured
{
"list_job": {
"id": "97",
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},
"atsLocation": {
"city": "Vancouver",
"state": "British Columbia",
"country": "Canada",
"province": null
},
"departmentId": "18776",
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"jobOpeningName": "Retail Experience Lead",
"departmentLabel": "Owned Retail",
"employmentStatusLabel": "Full-Time"
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"datePosted": "2026-06-01",
"atsLocation": {
"city": "Vancouver",
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"description": "<p><span style=\"color: rgb(66, 66, 66); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">About Monos</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(66, 66, 66); font-family: Arial, sans-serif; font-size: 12pt\">Monos is a Canadian-based, sustainability-focused travel and lifestyle brand, offering premium luggage and travel essentials at accessible prices. Inspired by the Japanese concept of <span style=\"font-weight: bold\">mono no aware</span>, the profound appreciation of beauty in fleeting moments, we emphasize the joy of the journey. <br><br></span></p>\n<p><span style=\"color: rgb(66, 66, 66); font-family: Arial, sans-serif; font-size: 12pt\">We’re proud to be the first North American luggage brand to achieve certified B Corporation® status. This certification represents more than a seal of approval, it's a testament to our belief that thoughtful design can coexist with social and environmental consciousness. Through our partnership with veritree, we’ve planted nearly 1.3 million trees across two forests in Kenya – offsetting 412,335 metric tons of CO₂. Beyond reforestation, this collaboration creates hundreds of living-wage jobs in local communities, nurturing both the environment and the people who call these places home.</span></p>\n<p><span style=\"color: rgb(66, 66, 66); font-family: Arial, sans-serif; font-size: 12pt\">At Monos, our retail experience blends thoughtful hospitality with a deep passion for our products, creating a warm, educational, and pressure-free environment. We go beyond just selling products by focusing on quality, craftsmanship, and sustainability, ensuring every interaction is meaningful and aligned with our brand values, where customers feel valued and informed.<br><br></span></p>\n<p><span style=\"color: rgb(66, 66, 66); font-family: Arial, sans-serif; font-size: 12pt\">We pride ourselves on fostering a diverse and inclusive workplace where everyone feels valued, respected, and supported. We're proud to be recognized as one of Canada’s Most Admired Cultures and a Great Place to Work.</span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"color: rgb(66, 66, 66); font-family: Arial, sans-serif\">With big plans for the future – including purpose-driven product launches, new brick-and-mortar retail locations, and establishing ourselves as leaders in the travel industry – we’re looking for passionate, skilled, and driven individuals to join our team.</span><span style=\"color: rgb(66, 66, 66); font-family: Arial, sans-serif\"><br><br></span></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"color: rgb(66, 66, 66); font-family: Arial, sans-serif\">As the </span><span style=\"color: rgb(66, 66, 66); font-family: Arial, sans-serif; font-weight: bold\">Retail Experience Lead</span><span style=\"color: rgb(66, 66, 66); font-family: Arial, sans-serif\">, you will play a key role in elevating Monos’ in-store experience and supporting the overall Retail Experience vision. This role partners closely with the Director, Retail Experience to ensure every touchpoint across our stores reflects excellence in hospitality, visual storytelling, and operational execution.</span></span></p>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><span style=\"color: rgb(66, 66, 66); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Responsibilities</span></p>\n<ul>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Arial, sans-serif; font-size: 12pt\">Support Monos’ vision of redefining retail through hospitality and thoughtful service. Ensure that stores feel warm, welcoming, and aligned with our brand values.</span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Arial, sans-serif; font-size: 12pt\">Support Facilities & Maintenance (F&M) needs across the stores, including tracking store repairs, coordinating with vendors, and ensuring stores remain well-maintained, safe, and presentation-ready. </span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Arial, sans-serif; font-size: 12pt\">Assist in maintaining, updating, and rolling out Guest experience standards, service flows, and hospitality-driven training materials across all stores.</span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Arial, sans-serif; font-size: 12pt\">Partner with store leadership to strengthen consistency in Guest interactions, service execution, and hospitality touchpoints.</span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Arial, sans-serif; font-size: 12pt\">Work closely with the Director, Retail Experience to support daily operational needs, strategic initiatives, and cross-functional alignment.</span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Arial, sans-serif; font-size: 12pt\">Assist with the creation, maintenance, and organization of SOPs, training guides, and operational frameworks.</span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Arial, sans-serif; font-size: 12pt\">Coordinate with HQ teams including Retail Ops, CH, Supply Chain, and Marketing to ensure clarity, alignment, and timely rollout of retail programs.</span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Arial, sans-serif; font-size: 12pt\">Aid in building and sustaining Monos’ retail onboarding frameworks for HQ, Regional Managers, Store Managers, ASMs, Team Leads, and Hosts.</span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Arial, sans-serif; font-size: 12pt\">Support the development of training content related to hospitality and store operations</span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Arial, sans-serif; font-size: 12pt\">Help prepare and deliver training sessions, leadership workshops, and Retail Forum materials.</span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Arial, sans-serif; font-size: 12pt\">Act as a resource for Store Managers and Leads regarding policies, onboarding support, people processes, and training expectations.</span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Arial, sans-serif; font-size: 12pt\">Help prepare internal communications, announcements, and newsletters within our communication tools</span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Arial, sans-serif; font-size: 12pt\">Partner with the Director on distributing VM guidelines, planograms, and seasonal direction to stores.</span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Arial, sans-serif; font-size: 12pt\">Support store-level compliance by maintaining documentation and helping gather or organize VM reference materials.</span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Arial, sans-serif; font-size: 12pt\">Support retail team preparedness during key seasonal moments such as Black Friday, holidays, and major launches</span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Arial, sans-serif; font-size: 12pt\">Help coordinate logistics for retail events, programs, or special projects.</span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Arial, sans-serif; font-size: 12pt\">Perform other duties as assigned to support the Director and Retail Division team’s goals.</span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Arial, sans-serif; font-size: 12pt\">Travel as required to support in-store initiatives, openings, activations, holiday and cross-functional retail projects.<br></span><br></li>\n</ul>\n<p><span style=\"color: rgb(66, 66, 66); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Core Competencies</span></p>\n<ul>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Arial, sans-serif; font-size: 12pt\">Organization & operational excellence</span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Arial, sans-serif; font-size: 12pt\">Ability to to work in a team setting and be a self starter</span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Arial, sans-serif; font-size: 12pt\">Internal and external communication & cross-functional alignment</span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Arial, sans-serif; font-size: 12pt\">Project management & follow-through</span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Arial, sans-serif; font-size: 12pt\">Hospitality mindset & Guest-first approach</span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Arial, sans-serif; font-size: 12pt\">Adaptability in a fast-paced environment</span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Arial, sans-serif; font-size: 12pt\">Training content development & documentation</span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Arial, sans-serif; font-size: 12pt\">Problem solving & initiative<br><br></span></li>\n</ul>\n<p><span style=\"color: rgb(66, 66, 66); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Experience Level</span></p>\n<ul>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Arial, sans-serif; font-size: 12pt\">2–4 years of experience in retail operations, hospitality, or a similar HQ retail support role.</span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Arial, sans-serif; font-size: 12pt\">Experience supporting multi-store environments is an asset.</span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Arial, sans-serif; font-size: 12pt\">Strong communication and project management skills with excellent attention to detail.</span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Arial, sans-serif; font-size: 12pt\">Familiarity with Google Workspace, Notion, Slack, and retail tech tools (Deputy, POS systems, etc.) is preferred.<br><br></span></li>\n</ul>\n<p><span style=\"color: rgb(66, 66, 66); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Bonus points if you have skills in: </span></p>\n<ul>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Arial, sans-serif; font-size: 12pt\">Experience in premium or experiential retail</span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Arial, sans-serif; font-size: 12pt\">Background in service/hospitality training</span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Arial, sans-serif; font-size: 12pt\">Experience creating SOPs or training content</span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Arial, sans-serif; font-size: 12pt\">Visual merchandising familiarity<br><br></span></li>\n</ul>\n<p><span style=\"color: rgb(66, 66, 66); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Why be a part of Monos?</span></p>\n<ul>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Arial, sans-serif; font-size: 12pt\">Rocketing growth – yours and ours. At Monos, there are lots of opportunities for personal and professional growth. That's because we believe in developing, investing, and promoting from within.</span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Arial, sans-serif; font-size: 12pt\">Outstanding culture - entrepreneurial, fun and leads with empathy</span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Arial, sans-serif; font-size: 12pt\">Company discount on Monos luggage for yourself and friends/family</span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Arial, sans-serif; font-size: 12pt\">Competitive salary, vacation, and benefits package</span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Arial, sans-serif; font-size: 12pt\">Pet friendly office</span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Arial, sans-serif; font-size: 12pt\">Fun company events</span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Arial, sans-serif; font-size: 12pt\">Casual dress</span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Arial, sans-serif; font-size: 12pt\">Flexible work schedule</span></li>\n</ul>",
"compensation": "$60,000 - $65,000",
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"departmentLabel": "Owned Retail",
"jobOpeningStatus": "Open",
"minimumExperience": "Entry-level",
"jobOpeningShareUrl": "https://monos.bamboohr.com/careers/97",
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}
}