Operations Support Analyst (China) (Contractual) (Mandarin Speaker) (Remote)

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    "id": "360",
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    "jobOpeningName": "Operations Support Analyst (China) (Contractual) (Mandarin Speaker) (Remote)",
    "departmentLabel": "Operations Support",
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    "datePosted": "2025-09-11",
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      "country": "China",
      "countryId": "44"
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    "description": "<p><span style=\"color: rgb(34, 34, 34); font-size: 10pt\"><span style=\"font-weight: bold\">Lynk is the best place to seek, build and share credible human expertise</span>. We power the new knowledge economy. Our Knowledge-as-a-Service platform unlocks the insights, experience and expertise of experts from around the world, helping people and companies make informed decisions. Our customers include<span> </span><span style=\"font-weight: bold\">Fortune 500 companies, leading investment houses, global family offices, top professional services firms, governments and other organizations</span>. </span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">As an Operations Support Analyst, you will be one of the primary building blocks of our company. Operations Support Associates help facilitate smooth interactions between our clients and our experts and assist with any support required during the lifecycle of these interactions. This is a fast-paced role wherein you will be coordinating with various senior stakeholders on a daily basis via mediums like phone, email, chat etc. You will be thinking on your feet to provide the best possible solutions to common and complex situations.  </span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> </span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">You will need effective communication, problem solving and collaboration skills to help ensure that queries are resolved effectively. The Associate will work closely with our CS, Finance, and Tech team to troubleshoot issues and ensure a smooth experience for our experts.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">  </span></p>\n<p><br><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 14pt; font-weight: bold\">What You’ll Do</span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Resolve expert payment issues quickly and effectively, collaborating with the Client Solutions team to ensure effective and timely solutions while managing competing priorities</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Work with Finance to ensure timely, accurate payments, managing documentation and categorization with a focus on detail and deadlines</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Keep experts updated on payment status, adapting to changing priorities and handling multiple inquiries efficiently</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Track and manage expert inquiries through Zendesk, responding promptly and professionally while staying flexible to workload fluctuations</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Assist with expert registration and onboarding, ensuring a smooth process while adjusting to new procedures when necessary</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Follow internal SOPs, making updates as required based on changes in processes or regulations</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Deliver exceptional customer service by staying composed in stressful situations, prioritizing tasks effectively, and ensuring professionalism in all communications</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 14pt; font-weight: bold\">What Expertise You’ll Add To The Team</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Bachelor’s degree with relevant experience in client support or related fields</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">10–12 months of experience in Customer Support, Operations, Service Delivery, or related functions</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Ability to multitask, set priorities and manage time effectively</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Knowledge of basic technical skills like Mac OSX, Office Suite, Zendesk, MS Office and other project management tools.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Ardent learner with an attitude of constantly improving oneself</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Self-motivated, disciplined, with strong interpersonal skills</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Able to build good relationships with external and internal stakeholders</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Strong passion for business and enthusiastic about taking part in shaping LYNK’s growth</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Able to work independently, delivering results efficiently in a fast-paced startup environment</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Proven ability to stay composed under pressure, delivering high-quality results while managing workload effectively </span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Excellent command in spoken and written English and Mandarin.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Team players who thrive in uncertainty and like to “make things happen”!</span></li>\n</ul>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\"> </span></p>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 14pt; font-weight: bold\">What We Commit To You</span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Competitive remuneration package in a rapidly-expanding growth stage global company</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Cross-functional exposure and responsibility and enhanced bonus framework </span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Work in a collaborative, co-creation hub</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">An environment that respects diversity and inclusion</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Global exposure with the opportunity to work around the globe with our international clients and growing number of offices (Hong Kong, Shanghai, Singapore, Mumbai, Hyderabad, Ho Chi Minh and Toronto)</span></li>\n</ul>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\"> </span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Notes: </span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">- LYNK employees are prohibited from trading Restricted Securities (defined as any security whose performance is linked to a single company) for any Personal Trading Account.</span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">- All future new joiners are required to undergo a background check. </span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\"><span style=\"color: rgb(72, 65, 63); font-family: arial, helvetica, sans-serif\">- All Analyst roles begin with a 3-month internship, leading to a direct full-time transition based on performance.</span></span></p>",
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