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Customer Experience & Systems Lead

51c7c4eb 8071 4d64 8856 C181bf5a4fad 19000101 000001 · Beachwood, OH, US, Beachwood, OH · Active · $75,000–$90,000 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
Company51c7c4eb 8071 4d64 8856 C181bf5a4fad 19000101 000001
TitleCustomer Experience & Systems Lead
Normalized title-
Department / team-
LocationBeachwood, OH, United States
Work model-
Employment typeFull Time
Salary$75,000–$90,000 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-04-17 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 51c7c4eb 8071 4d64 8856 C181bf5a4fad 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Beachwood.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company51c7c4eb 8071 4d64 8856 C181bf5a4fad 19000101 000001
Sourcecdfd01e5-9f50-40f5-a6df-e54528fb5caf
ATS providerADP Workforce Now Recruiting

Description

About Us Master Builders Solutions is a global brand of advanced chemical solutions for construction. Our comprehensive portfolio includes sustainable concrete admixtures and underground construction solutions. We constantly strive to solve tomorrow’s challenges through our talented people, sound science, innovation, and communication with our global partners. We provide new solutions to satisfy industry demand for specific structure strengths while understanding the need for sustainability and environmental consciousness. Role Overview The Customer Experience & Systems Lead reports to the Senior Manager of Customer Success, and is responsible for the infrastructure of the customer experience, managing customer master data, customer-facing technologies, and customer related analytics to support a seamless and data-driven customer journey. This role serves as the foundation of a scalable, technology-enabled customer experience, operating at the intersection of systems, data, and customer operations to ensure customer information, digital tools, and reporting capabilities are accurate, optimized, and aligned to business and customer needs. Through analytics and technology, the role provides visibility into customer health and drives continuous improvement on behalf of the customer. Key Responsibilities Own and govern customer master data to ensure accuracy, consistency, and integrity across systems Establish and maintain data standards, audit processes, and ongoing data quality controls Manage and optimize customer-facing technologies, including e-commerce and other digital tools Support functionality enhancements, user experience improvements, and system adoption Serve as a key liaison between business stakeholders and IT for system updates, testing, and issue resolution Work closely with CRM business owners to ensure accurate data collection, structure, and governance Support development and refinement of customer data models and workflows Monitor and audit data inputs to ensure consistency across customer systems Develop and maintain customer-focused KPIs, dashboards, and reporting Provide actionable insights to improve customer experience, operational efficiency, and adoption of digital tools Support training and enablement of internal teams on customer-facing tools and reporting Partner cross-functionally to align systems, data, and processes with evolving customer needs Qualifications Bachelor’s degree in Business Administration, Information Systems, Business Analytics, or a related field (e.g., Operations, Supply Chain, or IT) 5+ years’ experience in customer operations, data analytics, systems management, or related field Strong analytical skills with experience in reporting tools (e.g., Power BI, Excel) Experience working with CRM systems and/or ERP platforms (SAP, Salesforce) Ability to manage and support new systems and processes High attention to detail with a control-oriented mindset Note Master Builders Solutions is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status

Full job record

Job ID19714d48ed4de4c722c37b0fe9c16603d49cbb41
Org ID5482c217-f9d1-4c68-a338-985e1f321a69
Source IDcdfd01e5-9f50-40f5-a6df-e54528fb5caf
Board IDcdfd01e5-9f50-40f5-a6df-e54528fb5caf
Provideradp_workforcenow
Provider Job Key592086
TitleCustomer Experience & Systems Lead
Normalized Title—
Statusactive
Activeyes
Location TextBeachwood, OH, US, Beachwood, OH
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionOH
CityBeachwood
Salary Raw75000.00 To 90000.00 (USD) Annually
Salary Min75,000
Salary Max90,000
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=51c7c4eb-8071-4d64-8856-c181bf5a4fad&ccId=19000101_000001&lang=en_US&type=JS&jobId=592086&jwId=9200935157955_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=51c7c4eb-8071-4d64-8856-c181bf5a4fad&ccId=19000101_000001&lang=en_US&type=JS&jobId=592086&jwId=9200935157955_1
First Seen At2026-05-31 18:55:22Z
Last Seen At2026-06-06 12:53:15Z
Last Checked At2026-06-06 12:53:15Z
Last Changed At2026-06-06 12:53:15Z
Inactive At—
Source Posted At2026-04-17 21:42:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=51c7c4eb-8071-4d64-8856-c181bf5a4fad|19000101_000001/date=2026-06-06/2026-06-06T12-53-12-354Z-95cbb8e68631ae62a0fbf44616952d16b1c5ae8d12652d213c14bc84d2f248ef.json
Event Fields
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Parsed Structured
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Extensions
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    "requisitionDescription": "<div><div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:14.0pt;font-size:16px;font-family:\"Humanist 521 BT Light\",sans-serif;color:#182434;'><strong><span style=\"font-family: arial, sans-serif; color: rgb(63, 102, 162); font-size: 18px;\">About Us</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:14.0pt;font-size:16px;font-family:\"Humanist 521 BT Light\",sans-serif;color:#182434;text-align:justify;'><span style=\"font-family: arial, sans-serif; font-size: 18px;\">Master Builders Solutions is a global brand of advanced chemical solutions for construction. Our comprehensive portfolio includes sustainable concrete admixtures and underground construction solutions. We constantly strive to solve tomorrow&rsquo;s challenges through our talented people, sound science, innovation, and communication with our global partners. We provide new solutions to satisfy industry demand for specific structure strengths while understanding the need for sustainability and environmental consciousness.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:14.0pt;font-size:16px;font-family:\"Humanist 521 BT Light\",sans-serif;color:#182434;text-align:justify;'><span style=\"font-family: arial, sans-serif; font-size: 18px;\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:14.0pt;font-size:16px;font-family:\"Humanist 521 BT Light\",sans-serif;color:#182434;'><span style=\"font-family: arial, sans-serif; font-size: 18px;\"><strong><span style=\"color: rgb(63, 102, 162);\">Role Overview</span></strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 18px;\">The Customer Experience &amp; Systems Lead reports to the Senior Manager of Customer Success, and is responsible for the infrastructure of the customer experience, managing customer master data, customer-facing technologies, and customer related analytics to support a seamless and data-driven customer journey. This role serves as the foundation of a scalable, technology-enabled customer experience, operating at the intersection of systems, data, and customer operations to ensure customer information, digital tools, and reporting capabilities are accurate, optimized, and aligned to business and customer needs. Through analytics and technology, the role provides visibility into customer health and drives continuous improvement on behalf of the customer.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:14.0pt;font-size:16px;font-family:\"Humanist 521 BT Light\",sans-serif;color:#182434;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:14.0pt;font-size:16px;font-family:\"Humanist 521 BT Light\",sans-serif;color:#182434;'><span style=\"font-family: arial, sans-serif; font-size: 18px;\"><strong><span style=\"color: rgb(63, 102, 162);\">Key Responsibilities</span></strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 18px; font-family: arial, sans-serif;\">Own and govern customer master data to ensure accuracy, consistency, and integrity across systems</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 18px; font-family: arial, sans-serif;\">Establish and maintain data standards, audit processes, and ongoing data quality controls</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 18px; font-family: arial, sans-serif;\">Manage and optimize customer-facing technologies, including e-commerce and other digital tools</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 18px; font-family: arial, sans-serif;\">Support functionality enhancements, user experience improvements, and system adoption</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 18px; font-family: arial, sans-serif;\">Serve as a key liaison between business stakeholders and IT for system updates, testing, and issue resolution</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 18px; font-family: arial, sans-serif;\">Work closely with CRM business owners to ensure accurate data collection, structure, and governance</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 18px; font-family: arial, sans-serif;\">Support development and refinement of customer data models and workflows</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 18px; font-family: arial, sans-serif;\">Monitor and audit data inputs to ensure consistency across customer systems</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 18px; font-family: arial, sans-serif;\">Develop and maintain customer-focused KPIs, dashboards, and reporting</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 18px; font-family: arial, sans-serif;\">Provide actionable insights to improve customer experience, operational efficiency, and adoption of digital tools</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 18px; font-family: arial, sans-serif;\">Support training and enablement of internal teams on customer-facing tools and reporting</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 18px; font-family: arial, sans-serif;\">Partner cross-functionally to align systems, data, and processes with evolving customer needs</li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:14.0pt;font-size:16px;font-family:\"Humanist 521 BT Light\",sans-serif;color:#182434;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:14.0pt;font-size:16px;font-family:\"Humanist 521 BT Light\",sans-serif;color:#182434;'><span style=\"font-family: arial, sans-serif; font-size: 18px;\"><strong><span style=\"color: rgb(63, 102, 162);\">Qualifications</span></strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 18px; font-family: arial, sans-serif;\">Bachelor&rsquo;s degree in Business Administration, Information Systems, Business Analytics, or a related field (e.g., Operations, Supply Chain, or IT)</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 18px; font-family: arial, sans-serif;\">5+ years&rsquo; experience in customer operations, data analytics, systems management, or related field</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 18px; font-family: arial, sans-serif;\">Strong analytical skills with experience in reporting tools (e.g., Power BI, Excel)</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 18px; font-family: arial, sans-serif;\">Experience working with CRM systems and/or ERP platforms (SAP, Salesforce)</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 18px; font-family: arial, sans-serif;\">Ability to manage and support new systems and processes</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 18px; font-family: arial, sans-serif;\">High attention to detail with a control-oriented mindset</li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:14.0pt;font-size:16px;font-family:\"Humanist 521 BT Light\",sans-serif;color:#182434;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:14.0pt;font-size:16px;font-family:\"Humanist 521 BT Light\",sans-serif;color:#182434;'><span style=\"font-family: arial, sans-serif; font-size: 18px;\"><strong><span style=\"color: rgb(63, 102, 162);\">Note</span></strong></span></p><span style=\"font-size: 18px; line-height: 115%; font-family: arial, sans-serif;\">Master Builders Solutions is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status</span></div></div>\n",
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