Customer Care Representative

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    "city": "Decatur",
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        "Latitude": "33.74058",
        "Longitude": "-84.26487",
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        "PostalCode": "30032",
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        "AddressLine1": "3720 Leroy Scott Dr",
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        "LocationName": "PW-Sanitation- Administration"
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    "ShortDescriptionStr": "The purpose of this classification is to provide information and customer service regarding County water utility services.\r\n",
    "ExternalContactEmail": null,
    "ExternalPostedEndDate": "2026-06-13T03:55:00+00:00",
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    "ExternalDescriptionStr": "<p><strong>This vacancy is available in the multiple departments.</strong></p><p><strong>Grade: 6 &nbsp; &nbsp;Salary Range:&nbsp;$19.00 - $23.91/hour depending on experience &nbsp; &nbsp; FLSA: Nonexempt&nbsp;</strong></p><p><strong>Essential Functions:</strong></p><p>The following duties are normal for this position. The omission of specific statements of the duties does not exclude&nbsp;them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties&nbsp;may be required and assigned.</p><p>Performs customer service functions; provides information/assistance regarding water, sewer,&nbsp;sanitation or other services, procedures, documentation, fees, or other issues on the phone or in&nbsp;person; distributes forms and documentation; responds to routine questions or complaints;&nbsp;research problems/complaints; and initiates problem resolution.</p><p>Analyzes customer accounts; receives and reviews billing charges, meter readings, and service&nbsp;issues; performs calculations to resolve seasonal billing questions, tiers, and consumption;&nbsp;identifies errors and problems; initiates problem resolution; and maintains and updates all files and&nbsp;accounts.</p><p>Enters new accounts, connections/disconnections, work orders, re-reads or other requests in&nbsp;department computer systems; assists customers in identifying needed services; provides&nbsp;information regarding services and fees; inputs data; and creates and updates work orders.&nbsp;</p><p>Provides daily support and training to billing system personnel on technical and customer service&nbsp;issues, ensures cross-training and adequate coverage for efficient billing operations.&nbsp;</p><p><strong>Minimum Qualifications:</strong></p><p>High school diploma or GED required; one year of experience in customer service or related field;&nbsp;or any equivalent combination of education, training, and experience which provides the requisite&nbsp;knowledge, skills, and abilities for this job.&nbsp;</p><p>Specific License or Certification Required: None</p><p><strong>Supplemental Information:</strong></p><p>*To be considered for this position, you must pass a pre-hire assessment.</p><p>You will be evaluated on Filing, Spelling, Math and Data Entry. The&nbsp;time limit and passing score for each assessment module are listed below:</p><p>Module &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Time Limit&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Passing Overall Score</p><figure class=\"table\"><table><tbody><tr><td>Filing&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;10 minutes&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</td><td>70%</td></tr><tr><td>Spelling&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;10 minutes&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</td><td>70%</td></tr><tr><td>Math&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;15 minutes&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</td><td>70%</td></tr><tr><td>Data Entry&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;3 minutes&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</td><td>6000 Net Keystrokes per hour</td></tr></tbody></table></figure><p>____________________________________________________</p><p>TOTAL TIME: &nbsp;&nbsp;&nbsp;&nbsp; 38 minutes</p><p>*Offer is&nbsp;contingent upon the successful completion of a background investigation and pre-employment physical and a drug/alcohol screen.</p><p><strong>Position posted until a viable pool of candidates has been established. This posting is to fill the current.</strong></p>",
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