IT Help Desk Support Technician

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  "last_changed_at": "2026-05-30T05:58:18.619Z",
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  "language": "en",
  "location": {
    "raw": "Des Moines, Iowa, 50309, United States",
    "city": "Des Moines",
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    "country": "United States",
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  "inferred_at": "2026-06-06T10:00:08.356Z",
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{
  "list_job": {
    "id": "184",
    "isRemote": null,
    "location": {
      "city": "Des Moines",
      "state": "Iowa"
    },
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    "jobOpeningName": "IT Help Desk Support Technician",
    "departmentLabel": "DEP07: G&A",
    "employmentStatusLabel": "Full-Time"
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  "detail_job_opening": {
    "location": {
      "city": "Des Moines",
      "state": "Iowa",
      "postalCode": "50309",
      "addressCountry": "United States"
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    "datePosted": "2026-05-21",
    "atsLocation": {
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    "description": "<p><span style=\"font-weight: bold\">Who you are:</span><br>An IT Help Desk Support Technician who enjoys building relationships, educating others, and solving technical issues. You align with our core values and thrive in a performance-driven, development-focused company culture. If this sounds like you, this role may be the perfect fit.</p>\n<p><br></p>\n<p>Graham Construction, a 3G Company’s core purpose is to build relationships. Relationships both internally and externally help guide our clients from concept to completion. We operate with 5 core values in mind each day.</p>\n<ol>\n<li>We Live the Graham Mentality</li>\n<li>We Never Compromise Our Reputation</li>\n<li>We Do Whatever it Takes to Get the Job Done</li>\n<li>We Are Professional</li>\n<li>We Are ALL Committed to Safety.</li>\n</ol>\n<p><br></p>\n<p><a href=\"https://www.youtube.com/watch?v=BZu0d9_5EV8\" target=\"_blank\" rel=\"noopener noreferrer\">Hear more from our employees.</a></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">A day in the life of a IT Help Desk Support Technician at Graham Construction, a 3G Company:</span><span> You’ll spend your day troubleshooting hardware and software issues, responding to IT helpdesk requests, and assisting employees with their devices. You’ll set up equipment and software for new hires and provide IT training as part of the onboarding process. Throughout the day, you’ll also handle tasks like maintaining conference room technology and resolving printer or scanner issues as they arise. This support may take place in office or at a construction jobsite.</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 16px\">Job Title:</span></span><span style=\"font-size: 16px\"> IT Help Desk Support Technician</span></p>\n<p><span style=\"font-size: 16px\"> </span></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 16px\">Reports To:</span></span><span style=\"font-size: 16px\"> IT Help Desk Manager </span></p>\n<p><span style=\"font-size: 16px\"> </span></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 16px\">Purpose:</span></span><span style=\"font-size: 16px\"> The purpose of this job is to support our employees through IT equipment management and technical assistance both onsite and remotely.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 16px; font-weight: bold\">What you’ll do:</span></p>\n<ul>\n<li><span style=\"font-size: 16px\">Provide timely onsite and remote technical support for employee’s hardware, software, and mobile devices. </span></li>\n<li><span style=\"font-size: 16px\">Perform regular maintenance tasks, including installation and upgrade of software.</span></li>\n<li><span style=\"font-size: 16px\">Monitor IT helpdesk emails and requests. Determine solutions for issues and provide user assistance. </span></li>\n<li><span style=\"font-size: 16px\">Set up and install end-user PCs, Laptops, Tablets, and Smart Phones.</span></li>\n<li><span style=\"font-size: 16px\">Assist with new employee onboarding and IT training. </span></li>\n<li><span style=\"font-size: 16px\">Assist with IT Initiatives </span></li>\n<li><span style=\"font-size: 16px\">Plan and coordinate set up of new employee’s software and hardware devices. </span></li>\n<li><span style=\"font-size: 16px\">Assist with other IT issues (ex. Conference room technology, printers, scanners, etc.)</span></li>\n<li><span style=\"font-size: 16px\">All other duties as assigned</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 16px; font-weight: bold\">What knowledge, skills, and abilities you’ll bring:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 16px\">Associates degree in information technology, computer science, cyber security or related degree.</span></li>\n<li><span style=\"font-size: 16px\">At least two years of experience assisting end users in a IT capacity, preferred.</span></li>\n<li><span style=\"font-size: 16px\">Experience with Apple IOS Support, PC, and Experience with: Windows server, Active Directory, O365 Admin, MS Office Suites, Microsoft Endpoint Manager</span></li>\n<li><span style=\"font-size: 16px\">Outstanding communicator, both orally and written</span></li>\n<li><span style=\"font-size: 16px\">Excellent customer service skills</span></li>\n<li><span style=\"font-size: 16px\">Comfortable with a fast-paced environment</span></li>\n<li><span style=\"font-size: 16px\">Self-starter who works well independently</span></li>\n<li><span style=\"font-size: 16px\">Ability to prioritize given tasks and work efficiently towards completing them</span></li>\n<li><span style=\"font-size: 16px\">Detail-oriented and exceptional organizational skills</span></li>\n<li><span style=\"font-size: 16px\">Strong problem solver and analytical thinker</span></li>\n<li><span style=\"font-size: 16px\">Professional demeanor</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 16px; font-weight: bold\"> Legal Requirements:</span></p>\n<ul>\n<li><span style=\"font-size: 16px\">Valid driver’s license</span></li>\n<li><span>Ability to pass post offer employment testing</span></li>\n<li><span>Ability to pass a post offer drug test</span><br></li>\n<li><span style=\"font-size: 16px\">Ability to take and pass OSHA 30 certification </span></li>\n<li><span style=\"font-size: 16px\">Ability to travel to construction jobsites within the state of Iowa, Nebraska, and Wisconsin (expected travel 2-3 times a month, no overnights required). </span></li>\n<li><span style=\"font-size: 16px\">This is an onsite role. Must have the ability to report to our Des Moines, IA office Monday – Friday. </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\"> What benefits you’ll enjoy:</span></p>\n<ul>\n<li>401K with a 6% immediate vesting match</li>\n<li>Personalized growth opportunities</li>\n<li>Two healthcare plans to choose from</li>\n<li>Vision, Dental, &amp; Life Insurance</li>\n<li>Paid Time Off </li>\n<li>9 Company holidays annually</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">More about Graham Construction, a 3G Company:</span><span> John Graham, a well-known developer, in the Midwest founded Graham Construction in 1981. John believed in building relationships, always doing the right thing, and looking at each project as a long-term promise; that needed to stand the test of time. More than 40 years later our company still holds these values. Graham Construction, a 3G Company, has grown into a premier Midwest General Contractor and Construction Manager. The commitment to quality and client satisfaction has led us to a long list of repetitive business, growth into three regions, and a leading employer. </span></p>",
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    "jobOpeningName": "IT Help Desk Support Technician",
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    "jobOpeningShareUrl": "https://grahamconstruction2.bamboohr.com/careers/184",
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