Contact Center Agent - Call Center

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  "id": "744000129826325",
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  "name": "Contact Center Agent - Call Center",
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          "text": "<p>We are looking for a&#xa0;<strong>Contact Center Agent</strong>&#xa0;to join our family.</p><p>As a&#xa0;<strong>Contact Center Agent</strong>&#xa0;with Salud, similar to a Call Center, you will be responsible for answering all incoming telephone calls, scheduling appointments, and directing them to the appropriate department or individual. Contact Center Agents at Salud, approach his/her tasks in a team-based care fashion that supports patients and their families in self-management, self-efficacy, and behavior change while adhering to the spirit of the SALUD mission statement.&#xa0;</p><p>We offer:</p><ul><li><strong>Starting Wage - $19.50 to $22.50&#xa0;per hour</strong></li><li><strong>Monday to Friday – 8&#xa0;am to 5&#xa0;pm</strong></li></ul><p><strong>Comprehensive Benefits Package includes:</strong></p><ul><li><strong>Medical PPO Plan (Similar to ACA Exchange Platinum Benefit Coverage Levels)</strong><ul><li>Low employee premiums, especially given rich benefits</li><li><strong>$25 Primary Care Physician and Specialist Co-pays (in-network)</strong></li><li>Low deductibles and co-insurance</li><li><strong>Free provider visits and services at all Salud facilities</strong></li><li><strong>Preferred prescription pricing at Salud pharmacies</strong></li></ul></li><li><strong>Dental PPO plan</strong><ul><li><strong>Includes Employee Discounts at All Salud Dental Facilities</strong></li></ul></li><li><strong>Vision</strong></li><li><strong>Generous vacation accrual</strong></li><li><strong>10 Paid Holidays per year (includes&#xa0;2&#xa0;Floating Holidays and paid Birthday)&#xa0;</strong></li><li><strong>Up to 8 Paid accrued Sick Days per year</strong></li><li><strong>Defined Contribution Pension Plan.&#xa0;&#xa0; Salud contributes 5% of your compensation each month (no matching employee contribution is required…you receive the contribution no matter what).&#xa0; Employees who have worked at least 1,000 hours within a 12-month period are eligible.</strong></li><li><strong>403b Retirement savings plan.&#xa0; You can contribute pre-tax or after-tax (Roth) towards your retirement savings.</strong></li><li>Flexible Spending Accounts</li><li>Basic Life and AD&amp;D</li><li>Supplemental Life and AD&amp;D</li><li>Short-Term &amp; Long-Term Disability</li><li>Accident &amp; Critical Illness Insurance</li><li>Employee Assistance Program</li></ul><p><strong>Our Mission is&#xa0;to provide a quality, integrated healthcare home to the communities we serve</strong></p>",
          "title": "Job Description"
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        "qualifications": {
          "text": "<p><strong>What you need to be qualified for this job:</strong></p><p><strong><em>Education:</em></strong></p><ul><li>Graduation from High School or equivalent required</li></ul><p><strong><em>Experience:</em></strong></p><ul><li>One year of general office and or Call Center experience required</li></ul><p><strong>Licensure/Certification: </strong></p><ul><li>No licensure or certification is needed to be hired, although Contact Center Agents must become credentialed through the Salud Career Ladders program in the time frame specified by Salud</li></ul><p><strong><em>Knowledge, Skills, and Abilities:</em></strong></p><ul><li>Bilingual (English-Spanish) is preferred&#xa0;</li><li>Knowledge of multi-line phones</li><li>Ability to determine an emergency situation and take appropriate action</li><li>Sensitivity to indigent and ethnic minority communities</li><li>Effective written or oral communication skills</li></ul><p>The application window is anticipated to close by 6/30/26</p>",
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          "text": "<p>Since 1970, Salud has been committed to providing a Medical Home to patients,&#xa0;where medical, dental, behavioral health services, and clinical pharmacists work together&#xa0;and coordinate&#xa0;efforts in a team-based system of care. We strive to improve the&#xa0;quality of our patient's&#xa0;lives who would otherwise have limited access to health care. We serve all individuals regardless of their&#xa0;insurance status or ability to pay.</p>",
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          "text": "<p><strong>Salud Family Health </strong>is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, color, religion, national origin, sex, disability, sexual orientation,&#xa0;gender identity,&#xa0;or any other applicable status protected by federal, state, or local laws.&#xa0; All your information will be kept confidential according to EEO guidelines.</p><p>&#xa0;</p>",
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