Project Manager, Problem Gambling Helplines

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    "requisitionDescription": "<div><div><div><div><div><div><div><p id=\"isPasted\">Health Resources in Action, Inc. (HRiA) is a non-profit organization working to improve and reimagine public health. We connect, consult, and collaborate to solve complex challenges of access and equity in our health and social systems. Together with our partners, clients, and collaborators, we create actionable solutions so that all people can thrive.</p><p>In 1957, The Medical Foundation (TMF) was created to primarily fund biomedical research in Massachusetts. Since then, we&rsquo;ve been on a journey of evolution. We changed our name to Health Resources in Action (HRiA) to reflect our impact in the field of public health. Today, HRiA works with individuals, organizations, and communities to drive a policy and systems change approach to advance health and racial equity.</p><p>HRiA seeks sustainable solutions for complex problems using an anti-racist approach. We aim to be adaptable and flexible in meeting clients and partners where they are, offering our decades of knowledge and resources to collectively realize our dream of equitable, sustainable health for all. The foundation of this work is centered on our values:</p><ul><li><strong>Health and racial equity</strong> by identifying and addressing the root causes of health inequities, intentionally working to shift narratives and power imbalances and disrupt all systems of oppression.</li><li><strong>Leading with heart</strong> by demonstrating our passionate commitment to our work, continuously challenging ourselves with humility and vulnerability while pursuing and holding ourselves accountable to our mission.</li><li><strong>Collaboration&nbsp;</strong>by intentionally and respectfully leading, partnering, and following to strengthen relationships, uplift different voices and build trust.</li><li><strong>Innovation&nbsp;</strong>by driving toward new strategies, questioning norms, and continuously learning and evolving to support the needs of our clients and communities. &nbsp;</li></ul><p>HRiA offers exciting, engaging, and challenging employment opportunities for facilitators, trainers, researchers, analysts, policy specialists, grant managers, and more. People come to HRiA because of our commitment to advancing health equity and inspiring work; they stay for our wonderful clients, partners, and dedicated and dynamic staff. With our growing portfolio of high-impact work, person-centered policies, and generous benefits, our team continually invests in making HRiA a great place to work. Our diverse staff of over 270 people hail from 30+ states, with a home base in Boston&rsquo;s Chinatown neighborhood.</p><p><strong>Position</strong></p><p>HRiA began operating the MA PG Helpline in July 2020 and the IL PG Helpline in July 2022. The Project Manager&rsquo;s work will be split roughly evenly between the two projects. The Project Manager is responsible for ensuring the overall success of the PG Helplines and is the primary point person for these projects. The Project Manager will provide significant project management expertise in a fast-paced, high-intensity, high-visibility context to ensure the effective, efficient, and timely implementation of the projects, in alignment with funder expectations. The Project Manager will engage with our state agency partners (funders), provide day-to-day management of activities (including timelines and deliverables), ensure the projects are responsive to evolving needs and trends, and monitor and implement continuous quality improvement (CQI). &nbsp;</p><h5><strong><span style=\"font-size: 14px;\">Benefits</span></strong></h5><p>HRiA offers strong benefits to its employees, including:</p><ul><li>Competitive salaries</li><li>Health insurance</li><li>Retirement plan</li><li>flexible summer hours</li><li>Vacation starts at 4 weeks</li><li>13 paid holidays, plus office closure time during the last week of December.</li></ul><p><strong>Duties &amp; Responsibilities</strong></p><p data-pasted=\"true\">Management&nbsp;</p><ul><li>Developing and implementing flexible but specific workplans using Asana that supports the management and triage of multiple priorities and needs, while ensuring adherence to project timelines.</li><li>Managing and facilitating the engagement and participation of the project funders, project team, subcontractors, and other stakeholders.</li><li>Communicating effectively, efficiently, and appropriately with the funders, the project teams, supervisor, and other stakeholders.</li><li>Identifying, prioritizing, and resolving challenges (proactively where possible) to minimize impact to the project goals and timelines.</li><li>Working closely with the Project Managers of the IL, MA, and VT substance use helplines and other related projects and associated functional teams to ensure coordination, efficiency, and alignment of services and activities.</li><li>Monitoring the PG Helpline-related work of HRiA&rsquo;s technology partner and other subcontractors and guiding their programmatic and fiscal progress.</li><li>Preparing and submitting all required progress and data reports and other documentation to the funders to ensure contract compliance.</li><li>Working with Helpline leadership and other staff to develop, monitor, and manage the overall project budgets, timelines, and programmatic progress.</li><li>Supervising, mentoring, evaluating, and supporting the professional development of up to three staff people as needed.</li><li>Approving staff timesheets and schedules as appropriate. &nbsp;</li></ul><p>Project Work&nbsp;</p><ul><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW132564816 BCX0\"><span class=\"NormalTextRun SCXW132564816 BCX0\">Working collaboratively with the funders and HRiA staff to develop and implement enhancements to ensure the projects are innovative, meet the needs of IL and MA residents, and respond to the systemic and structural issues that produce health and racial inequities.</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW132564816 BCX0\"><span class=\"NormalTextRun SCXW132564816 BCX0\">Contributing technical skills and/or content expertise to these projects to ensure effective implementation and sustainability.&nbsp;</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW132564816 BCX0\"><span class=\"NormalTextRun CommentStart SCXW132564816 BCX0\">Establishing and monitoring systems to gather and report data to assess project </span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW132564816 BCX0\">process </span><span class=\"NormalTextRun SCXW132564816 BCX0\">and outcomes; identifying and implementing CQI activities, as needed.</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW132564816 BCX0\"><span class=\"NormalTextRun SCXW132564816 BCX0\">Preparing and reviewing routine and ad hoc reports for funders and other stakeholders, in collaboration with the </span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW132564816 BCX0\">Data</span><span class=\"NormalTextRun SCXW132564816 BCX0\">Team. </span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW132564816 BCX0\"><span class=\"NormalTextRun SCXW132564816 BCX0\">Contributing technical skills and/or content expertise to other related HRiA projects and to the organization, as appropriate or needed.</span></span></li></ul><p>Thought Leadership&nbsp;</p><ul><li>Maintaining or building skills and knowledge in management, supervision, behavioral health, problem gambling, health and racial equity, and/or other related content areas.&nbsp;</li><li>Contributing to blogs, HRiA website content, and other sources to promote the PG Helplines and the team&rsquo;s expertise.</li><li>Presenting at conferences/events with senior HRiA staff, as appropriate.</li><li>Suggesting ideas/improvements in project and/or organizational processes and systems through participation in teams and committees.</li></ul><p>New Business Development&nbsp;</p><ul><li>Assisting with proposal writing and/or submission as needed; this may include working with other staff to prepare scopes of work and budgets for contract extensions, as well as working with HRiA&rsquo;s Marketing and Business Development team to prepare proposals for rebids or other new opportunities.</li><li>Contributing to HRiA website, blogs, and other opportunities to market services and expertise.</li></ul><p>Special Requirements&nbsp;</p><ul><li>Occasional travel to Boston and Illinois (reimbursed by HRiA) may be required.&nbsp;</li><li>Some work outside of traditional business hours may occasionally be necessary.</li></ul><p><strong>Candidate Qualifications</strong></p><ul><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW228664078 BCX0\"><span class=\"NormalTextRun SCXW228664078 BCX0\">Bachelor&rsquo;s degree and at least five (5) years of relevant work experience in a leadership or management capacity, with demonstrated success in managing and implementing a program of similar size and scope.(In absence of </span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW228664078 BCX0\">bachelor&rsquo;s </span><span class=\"NormalTextRun SCXW228664078 BCX0\">degree, seven or more years of similar professional experience.)</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW228664078 BCX0\"><span class=\"NormalTextRun SCXW228664078 BCX0\">Experience working in or with substance use, problem gambling, helplines/contact centers, and/or behavioral health service programs and providers.</span></span></li><li><span data-contrast=\"auto\" lang=\"EN\" class=\"TextRun SCXW228664078 BCX0\"><span class=\"NormalTextRun SCXW228664078 BCX0\">Project Management Professional (PMP) certification preferred.</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW228664078 BCX0\"><span class=\"NormalTextRun SCXW228664078 BCX0\">Commitment to and understanding of health and racial equity and strong understanding of the root causes of inequities and racism as a public health crisis.</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW228664078 BCX0\"><span class=\"NormalTextRun SCXW228664078 BCX0\">Certification as a Community Resource Specialist (through Inform USA) </span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW228664078 BCX0\">preferred </span><span class=\"NormalTextRun SCXW228664078 BCX0\">or </span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW228664078 BCX0\">willingness </span><span class=\"NormalTextRun SCXW228664078 BCX0\">to obtain within one year of hire (at HRiA expense).</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW228664078 BCX0\"><span class=\"NormalTextRun SCXW228664078 BCX0\">Exceptional verbal, written, and presentation skills.</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW228664078 BCX0\"><span class=\"NormalTextRun SCXW228664078 BCX0\">Strong organizational skills and </span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW228664078 BCX0\">an </span><span class=\"NormalTextRun SCXW228664078 BCX0\">ability to juggle multiple competing priorities and timelines. </span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW228664078 BCX0\"><span class=\"NormalTextRun SCXW228664078 BCX0\">Strong problem-solving and analytical skills, with an ability to anticipate challenges and propose solutions.</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW228664078 BCX0\"><span class=\"NormalTextRun SCXW228664078 BCX0\">Ability to identify priority project tasks, gather input and guidance, and accomplish them independently with minimal additional oversight.&nbsp;</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW228664078 BCX0\"><span class=\"NormalTextRun SCXW228664078 BCX0\">Keen attention to detail and a strong commitment to high-quality products, customer/client service, and team interactions.</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW228664078 BCX0\"><span class=\"NormalTextRun SCXW228664078 BCX0\">Excellent interpersonal skills, including strong communication, negotiation, and collaboration skills.</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW228664078 BCX0\"><span class=\"NormalTextRun SCXW228664078 BCX0\">Proven ability to establish and maintain effective working relationships with a wide variety of individuals and organizations relevant to the project.</span></span></li><li><span data-contrast=\"auto\" lang=\"EN\" class=\"TextRun SCXW228664078 BCX0\"><span class=\"NormalTextRun SCXW228664078 BCX0\">Openness to information that may be different from personal views, and a willingness to work with consumers who may be ambivalent, resistant, impaired, or have psychological disorders.</span></span></li><li><span data-contrast=\"auto\" lang=\"EN\" class=\"TextRun SCXW228664078 BCX0\"><span class=\"NormalTextRun SCXW228664078 BCX0\">Openness to a variety of treatment services based on individuals&rsquo; needs.&nbsp;</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW228664078 BCX0\"><span class=\"NormalTextRun SCXW228664078 BCX0\">Respectful of cultural differences, and </span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW228664078 BCX0\">values </span><span class=\"NormalTextRun SCXW228664078 BCX0\">diversity of thought, backgrounds, and perspectives.</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW228664078 BCX0\"><span class=\"NormalTextRun SCXW228664078 BCX0\">Ability and willingness to field incoming Helpline calls during periods of high call volume or other special circumstances.&nbsp;</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW228664078 BCX0\"><span class=\"NormalTextRun SCXW228664078 BCX0\">Two years of sobriety </span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW228664078 BCX0\">requested </span><span class=\"NormalTextRun SCXW228664078 BCX0\">for people in recovery.</span></span></li><li><span data-contrast=\"auto\" lang=\"EN\" class=\"TextRun SCXW228664078 BCX0\"><span class=\"NormalTextRun SCXW228664078 BCX0\">Illinois or Massachusetts residency preferred.&nbsp;</span></span></li></ul><p data-pasted=\"true\">Training in addiction, screening, interviewing, treatment services, and resources is available. Hours for this role are 9am to 5pm Monday through Friday and may be flexible. The PG Helplines currently operate 24 hours a day, 7 days a week.&nbsp;</p><p>This description is intended to indicate the kinds of work duties that will be required in this position. It is not intended to limit, or in any way modify, the rights of any supervisor to assign, direct, and contract work of staff under his/her supervision. The use of a particular illustration describing duties shall not be held to exclude other duties, not mentioned, that are of a similar level or difficulty.&nbsp;</p><p><strong>Procedure for Candidacy</strong></p></div><p data-pasted=\"true\">To apply, submit your resume and application online.</p><p>HRiA is actively seeking to build a diverse and experienced staff. The organization encourages multiple perspectives and experiences, supports a multicultural environment, and strives to hire and retain a diverse work force that reflects the populations we work with and the communities where we work. Diversity is a core value of HRiA resulting in culturally competent services, materials, resources, and programs. Our hiring and business practices appreciate the strengths offered through different backgrounds.</p><p>HRiA is an equal opportunity, affirmative action employer and is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.</p></div></div></div></div></div></div>\n",
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